The company enjoys a generally positive reputation, with customers frequently praising the quality of products, quick shipping, and an easy-to-navigate website. Many express satisfaction with their purchases and highlight the reliability of the service when items are in stock. However, concerns have been raised regarding customer service responsiveness, particularly in cases of incorrect orders or delays in delivery. Some customers reported frustrations with the resolution process and issues related to product fitment. Overall, while product quality and shipping efficiency are strong points, enhancing customer support could further improve the overall experience.
This summary is generated by AI, based on text from customer reviews
Excellent selection of products
I am an overseas customer and was very happy with the transaction.
I did fill in all my details while ordering online, but was informed that there was an additional charge. Which was fine, but perhaps for overseas customers that could be improved upon but overall I'm very happy.
It's great site
Product that was ordered was on backorder. Sent a different product but took a long time to receive it
I was a little confused with web stuff but the Folks at Raney's got me straighted out just fine they answered my questions rapidly, and I found it kind of neet that they are so honest I will continue to look for things to get from them.
I found one of three items I was looking for. The merchandise you do have though look to be of quality
Customers service was a big help to find the parts that I needed.
Thanks for answering my question that I had
Easy
You have what I'm looking for, thanx
Nice n easy
Everything was good. I think it would help if during checkout you could give the availability or ships today or ships tomorrow. I need what I ordered in about 4 days. I can't tell when I'm going to get. Thanks
Answer: I had absolutely no problems getting through to Raney's customer service! First couple of rings they answered and were very knowledgeable! Make sure you call them during business hours and make sure you no what time zone there in! Every business gets busy from time to time so you might have to wait your turn in line! But for me I never had to wait!