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The company enjoys a generally positive reputation, with customers frequently praising the quality of products, quick shipping, and an easy-to-navigate website. Many express satisfaction with their purchases and highlight the reliability of the service when items are in stock. However, concerns have been raised regarding customer service responsiveness, particularly in cases of incorrect orders or delays in delivery. Some customers reported frustrations with the resolution process and issues related to product fitment. Overall, while product quality and shipping efficiency are strong points, enhancing customer support could further improve the overall experience.
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Ordering is good however time it takes to get items is way too long!
Convenient. Fast
Bought some roadking shocks overall good product very smooth ride on my freightliner cascadia
EASY AND FAST
Like it
Fast easy to find great selection of products thank you
Great didn,t have to call taylor again
I liked the wide verity of parts and accessories
Fast easy and everything I needed
First time shopper, waiting to see what I get and how soon I get it.
Good experience, almost 11 bucks to ship this? Seems excessive
Easy, quick, no problem finding just what I needed.
Very efficient shipping and customer service
Good service, will use again.
I thought the pricing was fair. However the shipping was outrages it was over $20.00 more to ship than the product was worth $39.00 to $64.00 for shipping. OUTRAGES.
It's all great
Very smooth
Delivery was slow
Item was way better then I could have imagined, and looks even better on the truck. Completely satisfied
Good overall
Answer: I had absolutely no problems getting through to Raney's customer service! First couple of rings they answered and were very knowledgeable! Make sure you call them during business hours and make sure you no what time zone there in! Every business gets busy from time to time so you might have to wait your turn in line! But for me I never had to wait!