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Rakuten
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Shopping/Cash Back
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Rakuten

rakuten.com
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How would you rate Rakuten?
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Larry M.
Michigan
1 review
1 helpful vote
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The best customer service that I have experienced in...
December 8, 2014

The best customer service that I have experienced in my 58 years! Thank you Alexis!

Date of experience: December 8, 2014
Vicky L.
Texas
1 review
0 helpful votes
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Best customer service
December 13, 2014

Best customer service. Quick response time and all issues were resolved.

Date of experience: December 13, 2014
Rina H.
Washington
1 review
1 helpful vote
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Awesome
September 21, 2014

Awesome. Quick respond. And they are very helpful. Love it.

Date of experience: September 21, 2014
Belinda B.
Texas
1 review
0 helpful votes
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Alexis rocks!
December 12, 2014

Alexis rocks! She immediately and accurately took care of my request!

Date of experience: December 12, 2014
TeAnna F.
Michigan
1 review
1 helpful vote
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I did not receive my cash back and ebates took care...
July 31, 2014

I did not receive my cash back and ebates took care of it for me!

Date of experience: July 31, 2014
Chris h.
Michigan
1 review
0 helpful votes
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Still new to this site, but so far I love it!
December 19, 2014

Still new to this site, but so far I love it! Customer service is awesome too!

Date of experience: December 19, 2014
Ravi K.
Texas
1 review
1 helpful vote
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Great cash back site
June 23, 2016

This is one of the best cash back site with excellent support.

Date of experience: June 22, 2016
Carey R.
Massachusetts
1 review
0 helpful votes
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Ebates was great at fixing an error with a purchase...
December 31, 2014

Ebates was great at fixing an error with a purchase that I made. Thank you!

Date of experience: December 31, 2014
Nicole L.
Canada
2 reviews
1 helpful vote
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Excellent customer service, used the online chat and...
August 11, 2014

Excellent customer service, used the online chat and help was fast & efficient! Highly recommend

Date of experience: August 11, 2014
YOLO M.
New York
2 reviews
0 helpful votes
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Ebates is the Site where you CASH IN
January 15, 2016

I gave Ebates five stars because of their excellent customer service.

Date of experience: January 15, 2016
Carin H.
New Jersey
1 review
0 helpful votes
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Fast and courteous service after having experienced...
January 14, 2015

Fast and courteous service after having experienced login problems.

Date of experience: January 13, 2015
Kelly L.
Ohio
1 review
0 helpful votes
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Great customer service
January 24, 2016

Representative helpful in account settings issues.

Date of experience: January 24, 2016
Dale Y.
New York
1 review
1 helpful vote
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I had a problem that was quickly and fairly resolved
January 19, 2015

I had a problem that was quickly and fairly resolved.
Thank you!

Date of experience: January 19, 2015
Donna B.
New York
1 review
1 helpful vote
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Had a question for customer service which was answered...
January 21, 2015

Had a question for customer service which was answered promptly
Thank you

Date of experience: January 20, 2015
Rita P.
Indiana
1 review
0 helpful votes
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Thanks for excellent customer service
August 22, 2014

Thanks for excellent customer service. One more reason why I like Ebates so much.

Date of experience: August 22, 2014
Sheryl K.
New York
1 review
1 helpful vote
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Super helpful, courteous, sense of humor and extremely...
January 21, 2015

Super helpful, courteous, sense of humor and extremely efficient! Five stars! Thank you!

Date of experience: January 21, 2015
Alice T.
New York
1 review
1 helpful vote
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Very responsive to reported lost check
January 21, 2015

Very responsive to reported lost check. Great customer service!

Date of experience: January 21, 2015
Sang N.
Oklahoma
1 review
1 helpful vote
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Best customer service ever!
January 21, 2015

Best customer service ever! They are so understanding.

Date of experience: January 20, 2015
Kristen C.
Florida
1 review
0 helpful votes
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Amazing
February 8, 2016

My question was answered so fast and issue resolved.

Date of experience: February 8, 2016
Dee J.
California
2 reviews
0 helpful votes
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I like getting something back on things I'm going to...
January 31, 2015

I like getting something back on things I'm going to buy anyway.

Date of experience: January 31, 2015
144 reviews are not recommended

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.

Business History

Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.

Company Representative

Ebates Seo
Ebates S.
Typically does not respond to reviews
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