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Rakuten

How would you rate Rakuten?
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New York
1 review
0 helpful votes
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Check questions
September 22, 2015

I had a question about when a check was received so I submitted my question and got an answer back in a few hours. They were so quick and helpful!

Date of experience: September 22, 2015
Florida
5 reviews
2 helpful votes
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Stephanie was a true professional
January 22, 2015

Stephanie was a true professional. She handled my inquiry immediately and solved the issue quickly. She was a 5 star performer.

Date of experience: January 22, 2015
Minnesota
1 review
0 helpful votes
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My question was answered well, and I was given a credit of good will, which was appreciated. Rep was very friendly.

Date of experience: January 30, 2015
Connecticut
1 review
6 helpful votes
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Stay away!
March 28, 2019

Stay away! They lie every time with the %... I have to ask for my cash back every time after the purchase...

Date of experience: March 28, 2019
Virginia
1 review
0 helpful votes
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Easy to shop and get money back
July 31, 2019

Title says it all... easy to shop and get money back and my review is honest and objective and 100 characters

Date of experience: July 31, 2019
New York
1 review
0 helpful votes
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So easy
June 6, 2019

Easy to use and enjoy the results - just have to remember to click that button. Wish that some percentages were higher.

Date of experience: June 5, 2019
Pennsylvania
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
March 22, 2015

HAD A PROBLEM WITH A PURCHASE AND GETTING CREDIT, HOWEVER MICHELLE WAS OUTSTANDING IN HELPING ME OUT AND TOOK CARE OF EVERYTHING FOR ME. SHE WAS OUTSTANDING!

Date of experience: March 22, 2015
New Jersey
1 review
0 helpful votes
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Customer Care
February 18, 2015

Alexis with Customer Care was exceptional and provided a GREAT experience. Even though I was in error, Ebates took care of me, and Alexis was the BEST!

Date of experience: February 18, 2015
Illinois
1 review
0 helpful votes
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My experience was great!
December 9, 2014

My experience was great! Best customer service! Quick response. I am very happy! Thanks Ebates Customer Service!

Date of experience: December 9, 2014
Virginia
1 review
0 helpful votes
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Amazing customer service
September 30, 2019

They have great customer service. I felt they really care about their customers. Really happy with them.

Date of experience: September 30, 2019
California
1 review
0 helpful votes
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Great Rebates!
July 31, 2019

I have used Ebates and Rakuten for a number of years and have received a good amount of rebates. It's nice to have the extra savings while I shop!

Date of experience: July 31, 2019
Alabama
1 review
0 helpful votes
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Great
April 24, 2019

The site is so easy. It has all the places that I love to shop. It has a great guarantee for money back and I love the free shipping.

Date of experience: April 23, 2019
Florida
1 review
0 helpful votes
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I am always sending out invites but people are so skeptical. But I will always brag about and promote Ebates!

Date of experience: August 14, 2018
California
1 review
1 helpful vote
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I had questions regarding my first check and gift card. Alexis was very helpful and answered all my questions promptly.

Date of experience: December 27, 2014
New York
1 review
0 helpful votes
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Love it
July 31, 2019

Shopping with Rakuten is amazing. I have been a member for several years. It's easy. I love getting paid for shopping at places I shop at.

Date of experience: July 31, 2019
Pennsylvania
1 review
0 helpful votes
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Love Ratuken!
July 31, 2019

This site is very "rewarding"! I have been a member for 5 years and have received a rebate almost every quarter! This is a great deal!

Date of experience: July 31, 2019
Georgia
1 review
0 helpful votes
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Shop from home
June 6, 2019

Shopping from home and getting money back! Simple to go through site, go to my choice of store, place my order and wait for my check.

Date of experience: June 6, 2019
California
1 review
0 helpful votes
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Ebates take longer to post to account
June 6, 2019

The "rebates" are taking longer to post to my account. This makes tracking purchases and the matching the "rebate" to the purchase a bit more timely.

Date of experience: June 5, 2019
Florida
2 reviews
0 helpful votes
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Always reliable!
June 6, 2019

I love shopping here... always high quality items at great prices with great service! I can always rely on them!

Date of experience: June 5, 2019
Oregon
1 review
0 helpful votes
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Columbia
August 4, 2019

I love having the app pop up automatically when I am shopping at stores that use Rakuten. I always use Rakuten when it is available online.

Date of experience: August 4, 2019

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61