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Rakuten

How would you rate Rakuten?
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Illinois
2 reviews
6 helpful votes
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Nicole is the best!
March 27, 2015

New to Ebates and I made a mistake with a transaction. Nicole - customer service was very helpful, and solved the issue immediately. Couldn't be happier.
HIGHLY RECOMMENDED!

Date of experience: March 27, 2015
Florida
1 review
6 helpful votes
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No big fat check
June 21, 2017

Hi, I didn't receive my big fat check which I suppose to at all. Tried to contact you by email. But got no response for days.

Date of experience: June 21, 2017
Illinois
1 review
0 helpful votes
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Satisfied Customer
June 10, 2019

It was so easy to purchase with Rakuten. Can't beat the perks. I am a new customer and have used it at restaurants and retail stores.

Date of experience: June 9, 2019
New York
2 reviews
1 helpful vote
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New name, same deals
June 8, 2019

I've been an Ebates, now Rakuten, member for quite a few years. So far things haven't changed. It's nice to get a check every few months.

Date of experience: June 6, 2019
Missouri
1 review
0 helpful votes
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Good custom service
May 10, 2016

The service officer has a quick reply and positive answer to sending me another check because the name on my last check is not completely right.

Date of experience: May 10, 2016
Illinois
1 review
0 helpful votes
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Great!
August 5, 2019

Rakuten has great products and very fast shipping! I have been using Rakuten for several years now, I would not know how to improve this site.

Date of experience: August 5, 2019
Texas
1 review
0 helpful votes
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Ebates is awesome
December 3, 2014

Ebates is awesome- its basically getting paid to shop!
Their customer service is also always prompt and helpful.

Date of experience: December 3, 2014
Michigan
1 review
0 helpful votes
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Highly recommend everyone to do their online shopping through this application, easy to use with excellent customer service

Date of experience: March 22, 2018
Colorado
1 review
0 helpful votes
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Cash back is nice!
April 28, 2019

Pretty easy website to use. Quick payment. Lots of companies to choose from and different cash back options.

Date of experience: April 28, 2019
California
1 review
0 helpful votes
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Excellent Customer Service
April 22, 2016

I'm new at using EBATES and was having a little trouble buying an item. Customer Service helped me step by step until it was completed and I was happy.

Date of experience: April 21, 2016
Netherlands
3 reviews
7 helpful votes
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Savings without a hassle
February 22, 2019

Hey I know its not a lot but why would you say no to a free money. Besides all it takes is not install an add on on your browser. Easy!

Date of experience: February 22, 2019
Canada
28 reviews
55 helpful votes
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Make money shopping
October 2, 2017

Very easy to use. Get rebates on products you buy and save a lot of money. Every 3 months they mail you a rebate check so you can do more shopping...

Date of experience: October 2, 2017
Wyoming
1 review
0 helpful votes
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Money Money Moneyyyyyyyyyyyyy!
July 31, 2019

I love all the stores I get cash back from. I'm sure more will be added. Just one click and you are in the money...

Date of experience: July 31, 2019
New York
3 reviews
1 helpful vote
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Excellent care!
May 31, 2015

I had some issues related to being new at this and not quite understanding the process. These were resolved quickly and to my complete satisfaction!

Date of experience: May 31, 2015
California
1 review
0 helpful votes
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I've earned #388.43
March 26, 2021

Easy to use, I've earned $388.43 back just for shopping online and clicking on the link within the Rakuten link. Customer support is also GREAT!

Date of experience: March 26, 2021
California
2 reviews
3 helpful votes
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OK Site
December 26, 2019

I use this site a lot, but don't really get anything for doing so.
I even used it for big purchases and got nothing back.

Date of experience: December 26, 2019
Virginia
2 reviews
0 helpful votes
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Great deal!
July 31, 2019

I have been using the older named app for years. Can't beat it. I've saved over $1000 and I am on the way to $2000.

Date of experience: July 31, 2019
Missouri
1 review
0 helpful votes
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Could be a more efficient process
July 31, 2019

They will be a great add on a extension to my browser if the app would automatically pop up when shopping at a participating store

Date of experience: July 31, 2019
Georgia
1 review
0 helpful votes
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Save money
August 4, 2019

Good, covers most site I visit. Like saving money. Will continue to use when shopping on line. I dont have any thing else to say.

Date of experience: August 4, 2019
Maryland
1 review
0 helpful votes
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Name change stinks
June 6, 2019

So very easy to go to ebates.com but this new name is beyond me. Can not remember it. Why did you ever change it as it makes no sense whatsoever.

Date of experience: June 5, 2019

Overview

Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 51st among Cash Back sites.

service
190
value
152
returns
64
quality
122
This company does not typically respond to reviews
+61