I always get my email responses very fast from Rakuten. Rebate checks arrive on time. Rakuten provides great customer services.
I had a wonderful experience with Ebates. Alexis dealt and resolved my queries very promptly and efficiently.
Thank you again
Client Services took care of my issue quick and professionally, from the initial call to the end result- Thank you!
I needed help changing the email address on my account and got a reply that it was taken care of within about 2 minutes of sending the request.
I ordered a sub woofer and they sent me a Purse!
Called the purse company they said they received the order from Rakuten and that this was not the first time this happened where somebody ordered electronics and received a purse
Total scam. Heres the kicker after multiple emails and call NO SUBWOOFER AVALIBLE AT THAT PRICE. STAY AWAY!
I'd love to see more craft sites here. More than just clothing, really. I work from home and just don't go through a lot of clothes anymore!
Service is great. The returns are great. It's just solid. I've been using them for a few years and have gotten about $13,000+ back. It's good stuff
I`m fine getting in touch with them for over a year. Had different situations some of which were solved by the support, which is also a plus.
Ebates/Rakuten is great. Easy to use and not many issues with not getting paid. (It has happened but they have a good process to request your credit)
Have used ebates and now Rakuten for years and usually have no issues when it comes to rebates owed or asking why i haven't been credited yet.
I love being notified of a merchants participation when I go to their site, and feel that Rakuten is great about keeping me informed of the process.
Every business could take a lesson from eBates. Polite, responsive, helpful. Wish I could have found this service sooner!
Excellent benefits for using Rakuten. How can you "not" use it? Gives you back money on normal everyday purchases.
Tried to delete, cannot find a way, very intrusive, covers up parts of the screen, wish I could delete
I had a recent shopping experience where I had already received my shipment of product ordered, however my ebates cash earned wasn't showing up.(first time EVER, and I've been with ebates for 4+ years at least! I thought, "great! A glitch, I won't see that cash back now" but I was certain I had signed in thru ebates, so with one short email to ebates, and víola! I got a immediate, & reassuring response that, though they hadn't heard from shopping said shopping site, they weren't going to make me wait any longer for my earned cash. So, Within a few minutes, my cashback was listed on my ebates account. Just that quick, and hassle free. Thank you ebates, for the incentive to shop thru your site, I always find the best stores, coupons, double cash back, the list goes on... it certainly has put some extra cash in my wallet, and I am excited to ALWAYS do ALL of my shopping thru ebates. I LOVE MY BIG FAT EBATES CHECKS!
Very satisfied EBATES SHOPPER
Issue was resolved in no time... usually expect a day for a real person to get back to me... only took less than an hour! Thanks!
Watch the Delta ad with the Australian Shepherd and awesome music- see how it's done! Your ad is so bad, totally ear abuse. Not a fan.
It has been great. I especially like the button on google chrome. I recently had a question about an order. The customer service was very helpful
I love ebates! What better way to shop online that earns you money back! They also feature in store cash back so you can have both!
Answer: I believe all the bad reviews answers your question.
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Mike, This is a great idea. I'll make sure that our leadership team is aware of this suggestion and I'll see what we can do to make it happen in the future. We know that Ebates is the best Cash Back shopping service, but we appreciate your confirmation of this fact.
Answer: I can't answer about the owner ripping people off. All I know is I have ordered from Rakuten numerous times and have nothing but praise for them. I haven't read the bad reviews but I've gotten nothing but good products.
Answer: I can't tell you I would buy again. I had no help from rakuten when needed. They said they are not responsible for the sellers since they work as an online shopping center. I would suggest you buying at Amazon. I never had problems with them. Regards
Answer: I dont know there some wierred how come I just order some jewelry.com and I order two earring only and its just 30.00 dollars. But when I use debates the price went up to high.
Answer: If it for some reason doesn't show like it should, I contact ebates. I include a copy of the email with the information from the order placed. Normally I wait until the purchase has arrived. This gives ebates and the store to put the transaction in your account.
Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 51st among Cash Back sites.