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Rakuten

How would you rate Rakuten?
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Texas
1 review
0 helpful votes
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Great customer service
June 6, 2019

I always get my email responses very fast from Rakuten. Rebate checks arrive on time. Rakuten provides great customer services.

Date of experience: June 5, 2019
Virginia
1 review
2 helpful votes
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I had a wonderful experience with Ebates
October 30, 2014

I had a wonderful experience with Ebates. Alexis dealt and resolved my queries very promptly and efficiently.
Thank you again

Date of experience: October 30, 2014
Wisconsin
1 review
0 helpful votes
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Quick and Professional
June 12, 2019

Client Services took care of my issue quick and professionally, from the initial call to the end result- Thank you!

Date of experience: June 11, 2019
New York
1 review
0 helpful votes
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Change Email
April 10, 2015

I needed help changing the email address on my account and got a reply that it was taken care of within about 2 minutes of sending the request.

Date of experience: April 10, 2015
Michigan
1 review
2 helpful votes
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Beware at all cost
November 6, 2015

I ordered a sub woofer and they sent me a Purse!
Called the purse company they said they received the order from Rakuten and that this was not the first time this happened where somebody ordered electronics and received a purse
Total scam. Heres the kicker after multiple emails and call NO SUBWOOFER AVALIBLE AT THAT PRICE. STAY AWAY!

Date of experience: November 6, 2015
California
2 reviews
9 helpful votes
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Limited but it's better than nothing
July 31, 2019

I'd love to see more craft sites here. More than just clothing, really. I work from home and just don't go through a lot of clothes anymore!

Date of experience: July 31, 2019
Texas
1 review
2 helpful votes
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Solid
June 29, 2018

Service is great. The returns are great. It's just solid. I've been using them for a few years and have gotten about $13,000+ back. It's good stuff

Date of experience: June 29, 2018
Singapore
2 reviews
0 helpful votes
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I`m fine
October 17, 2017

I`m fine getting in touch with them for over a year. Had different situations some of which were solved by the support, which is also a plus.

Date of experience: October 17, 2017
Arizona
1 review
0 helpful votes
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Great site for cash back
June 10, 2019

Ebates/Rakuten is great. Easy to use and not many issues with not getting paid. (It has happened but they have a good process to request your credit)

Date of experience: June 9, 2019
New Jersey
1 review
0 helpful votes
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Using it for Years
June 11, 2019

Have used ebates and now Rakuten for years and usually have no issues when it comes to rebates owed or asking why i haven't been credited yet.

Date of experience: June 10, 2019
Connecticut
1 review
0 helpful votes
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Great Program/Service
June 6, 2019

I love being notified of a merchants participation when I go to their site, and feel that Rakuten is great about keeping me informed of the process.

Date of experience: June 5, 2019
Florida
1 review
0 helpful votes
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Every business could take a lesson from eBates. Polite, responsive, helpful. Wish I could have found this service sooner!

Date of experience: April 5, 2017
Nevada
2 reviews
0 helpful votes
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Outstanding service. Great deals
April 24, 2019

Excellent benefits for using Rakuten. How can you "not" use it? Gives you back money on normal everyday purchases.

Date of experience: April 23, 2019
Florida
1 review
0 helpful votes
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Tried to delete, cannot find a way, very intrusive, covers up parts of the screen, wish I could delete

Date of experience: April 23, 2019
Pennsylvania
1 review
0 helpful votes
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Haven't been disappointed with this company at all. They keep me updated on cash earned after shopping at stores

Date of experience: June 5, 2019
Arkansas
1 review
0 helpful votes
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Ebates goes "Above and Beyond"!
June 10, 2016

I had a recent shopping experience where I had already received my shipment of product ordered, however my ebates cash earned wasn't showing up.(first time EVER, and I've been with ebates for 4+ years at least! I thought, "great! A glitch, I won't see that cash back now" but I was certain I had signed in thru ebates, so with one short email to ebates, and víola! I got a immediate, & reassuring response that, though they hadn't heard from shopping said shopping site, they weren't going to make me wait any longer for my earned cash. So, Within a few minutes, my cashback was listed on my ebates account. Just that quick, and hassle free. Thank you ebates, for the incentive to shop thru your site, I always find the best stores, coupons, double cash back, the list goes on... it certainly has put some extra cash in my wallet, and I am excited to ALWAYS do ALL of my shopping thru ebates. I LOVE MY BIG FAT EBATES CHECKS!
Very satisfied EBATES SHOPPER

Date of experience: June 10, 2016
California
1 review
1 helpful vote
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Prompt a Customer Service
March 4, 2015

Issue was resolved in no time... usually expect a day for a real person to get back to me... only took less than an hour! Thanks!

Date of experience: March 3, 2015
North Carolina
2 reviews
1 helpful vote
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Watch the Delta ad with the Australian Shepherd and awesome music- see how it's done! Your ad is so bad, totally ear abuse. Not a fan.

Date of experience: May 20, 2021
Ohio
1 review
0 helpful votes
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It has been great
December 9, 2014

It has been great. I especially like the button on google chrome. I recently had a question about an order. The customer service was very helpful

Date of experience: December 9, 2014
Nevada
2 reviews
1 helpful vote
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I love ebates! What better way to shop online that earns you money back! They also feature in store cash back so you can have both!

Date of experience: April 28, 2017

Overview

Rakuten has a rating of 3.1 stars from 2,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 51st among Cash Back sites.

service
190
value
152
returns
64
quality
122
This company does not typically respond to reviews
+61