• Rainbow

Rainbow

Overview

Rainbow has a rating of 1.48 stars from 168 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rainbow most frequently mention customer service, return policy, and store credit problems. Rainbow ranks 2318th among Women's Clothing sites.

  • Service
    52
  • Value
    41
  • Shipping
    36
  • Returns
    42
  • Quality
    36

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
21
17
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • VERY POOR CUSTOMER SERVICE They make up prices as they go.
  • I refused whilst the customer service rep continued to explain over and over Rainbow's return policy.
How would you rate Rainbow?
Top Positive Review

“Rt 33 Rainbow Store, NJ”

PrincessH O.
8/6/22

The Store setting is nice, clean, they have good deals, stylish clothes, nice shoes, nice bags, necklace, nice earrings, fancy phone case, body cream, perfume etc. It have almost everything there like Walmart. The workers there Are nice, friendly and they give good service. Not all the workers at all the rainbow stores are nice read the review before going there thanks.

Top Critical Review

“Very Rude Cashier”

Tiffany B.
2/17/24

I just visited the store located at 9158 Parkway East space 11A in Birmingham Alabama 35206 and this was the worst experience every. The cashier was very rude and had a very nasty attitude. She didn't speak to her customers and when she was spoken to she did not speak back. I'm not sure if she was having a bad day or not but that is no way to deal with the public and if my daughter didn't need those items that I purchase I would have put everything back like I put back the other things. This was my last time visiting this location. If customer service is like this, I will not be returning to any of your stores.

Reviews (168)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (39) return policy (13) rainbow shops (18) store credit (11)
Thumbnail of user princessho
2 reviews
0 helpful votes
August 6th, 2022

The Store setting is nice, clean, they have good deals, stylish clothes, nice shoes, nice bags, necklace, nice earrings, fancy phone case, body cream, perfume etc. It have almost everything there like Walmart. The workers there
Are nice, friendly and they give good service. Not all the workers at all the rainbow stores are nice read the review before going there thanks.

Tip for consumers:
Good deals

Products used:
Clothes, bags, phone case

Service
Thumbnail of user lizg253
1 review
0 helpful votes
April 21st, 2022
Verified purchase

I love rainbow jeans and shirts. I love how thier shirts fit and come in multiple colors. When my package came open they were quick to address the problem and refund me. I ordered again, no issues and shipping was quick. I ABSOLUTELY LOVE RAINBOW SHOPS. I never had issues like other customers have said.

Service
Value
Shipping
Returns
Quality
Thumbnail of user victoriag327
2 reviews
1 helpful vote
June 2nd, 2022

If you expect Gucci at Walmart prices do not shop at Rainbow. I have clothing from Rainbow that is 6 years old. Rainbow clothing will last if you take care of it, I. E. do not dry on high heat. Hang it up straight from the dryer. I LOVE RAINBOW! Take care of your clothes and they will make you a Fashionista

Service
Value
Shipping
Returns
Quality
Thumbnail of user theranw
2 reviews
2 helpful votes
October 18th, 2022

I noticed if I go to a Rainbow in a ghetto area the clothes are cheap and trashy, if I go to a rainbow in a high income area the clothes are high-end. Remember that ladies.

Tip for consumers:
shop in high end areas to get high quality clothes at Rainbow Shops

Products used:
perfumes all of them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user becl3
1 review
1 helpful vote
May 9th, 2019

I love this store so much any girl can go there to get clothing and with a good price. One day my mom didnt feel like washing so she had a few cash and took me to rainbow i saw the most cutest high wasted ripped jeans and a orange sure that says my favorite word... what? I know its kinda catchy im telling you and guess what the price was... 43.90 it was really good. You all should go there and if you do please wright a review so everyone will know how good this rainbow store is. LOVE YOU ALL

Thumbnail of user katalas
1 review
0 helpful votes
December 30th, 2021

I have never bought from them online, but I love the in person stores. The sales are great! Unfortunately there's no fitting room, but I am able to easily exchange or return the sizes I don't need.

Tip for consumers:
Size up. If unsure about the size go up one.

Products used:
Trousers, matching sweat suits(I love those) tops, dresses, skirts and shoes.

Service
Value
Returns
Quality
Thumbnail of user legacys2
1 review
2 helpful votes
September 18th, 2020

I ORDER ONLINE AT LAEST 3 TIMES A MONTH... THEY SEND IT WITH A RECEIPT... IM ABLE TO RETURN THE CLOTHES TO A STORE IF THEY DONT FIT,,, AND ITS NEVER A PROBLEM WITH THE RETURNS... ALSO,,, MY ORDER WAS TAMPERED WITH AND SOMEONE STOLE SOME ITEMS AND THEY REFUNDED ME FOR THOSE ITEMS... I LIKE RAINBOW CAUSE THEY HAVE CUTE CLOTHES AT A CHEAP PRICE,,, SHIPPING DOESN'T TAKE LONG... AND THEY'RE VERY HELPFUL WHEN PROBLEMS HAPPEN

Thumbnail of user kaseemw
1 review
1 helpful vote
January 21st, 2020

I've never had a bad experience in this store. The staff members are warm and inviting and the place is always in top shape. Keep up the solid work guys!

Rainbow shop: 111 (Lauderhill mall)

Thumbnail of user sandral1184
1 review
1 helpful vote
June 24th, 2021

I bought several items from the store and I am very pleased with the purchase and the service I received.

Thumbnail of user amberh164
1 review
5 helpful votes
June 5th, 2019

I read a lot of questionable reviews and was skeptical about ordering from this place... so I placed a small$20/30 order to see how it went. Mind you, I literally live in the middle of nowhere and didn't expect to receive my order. But to my delight not only did I receive my order but it was fantastic! I did pay for expedited shipping and it came 2 days later than it should have but to be fair it was memorial day weekend. I will be placing a larger order with rainbow shops this week for work out gear. I'm plus size and people have no idea of the struggles to find cute clothes for us larger ladies, I'm so excited!

Thumbnail of user myeishas
2 reviews
2 helpful votes
December 14th, 2019

The customer service I received from Marianna and Alexis at the rainbow store in San Bernardino was perfect. The patience and time giving when helping with finding shoes and exchanging clothing items was awesome. I will definitely be a returning customer

Thumbnail of user starlae2
4 reviews
1 helpful vote
June 10th, 2019

My go-to place to shop for my kids, teens, and myself. Love their accessories too!
I only wish there was a rainbow closer to me.

Thumbnail of user janiced217
1 review
1 helpful vote
October 13th, 2020

For the price rainbow items, they work for me, I don't follow designer clothes, because to me they're overrated, since July I been buying online due to the Corona virus pandemic I think I purchased over 50 with on one piece to small. Thanks Rainbow for the affordable clothes and shoes

Thumbnail of user aylaa
14 reviews
38 helpful votes
October 1st, 2018

So I'll be quite frankly honest, upon reading previous customer's "horror stories" of spending money on online orders and either getting the order months later or not receiving all articles purchased or damaged, I was incredibly worried about my own purchase.
I just spent a decent amount of money on a lot of clothes, and I feared that I was either going to never receive my order, the articles would be damaged, or pieces would be missing. A few days after placing my order, to my dismay, I receive an email stating that one of my items could not be fulfilled, therefore I would not be charged for it and it would not come. As with anyone, this raised great concern, having read previous customer's experiences, and I feared for the worst.
Alas, a couples days later my tracking number was sent and then some time after that my order arrived. To say the least, I am incredibly happy with my purchase, the clothes are well-made for a great price (got everything clearance price), and the shipping was prompt and well-packaged.
While some customers may have had a less than enjoyable online shopping experience, I myself and very happy with my purchase from Rainbow Shops.

Thumbnail of user vivians23
5 reviews
29 helpful votes
July 6th, 2015

Love this company. Great clothes and quality and very nice shoes. My favorite store.

Thumbnail of user daphned19
1 review
1 helpful vote
September 26th, 2019

I have been to the Carrolton Ave store several times and Ms. Dionjeanea Richards and Ms. Telma Burfect are absolutely wonderful. They both were friendly and helpful beyond words! I recommend this store to everyone. Thanks ladies!

Thumbnail of user candicec36
1 review
3 helpful votes
August 29th, 2018

Let me start by saying that I'm VERY skeptical with buying clothing online. So when I found Rainbow Stores online and their good prices, I thought there was a catch. Turns out, there wasn't.

I ordered 11 pieces of clothing that came to a total of $97 and change. Mostly rompers and tops. The clothing was true to size. The quality was not cheap. And the shipping was free because the order was over a certain price point.

Everything fit PERFECTLY. I have no complaints about the online site, but I can't vouch for the store, because I've never been. But if you're shopping online with Rainbow, you'll probably have no issues.

I HAVE NOT BEEN PAID, CONTACTED, PERSUADED, OR REIMBURSED BY ANY RAINBOW EMPLOYEE OR REPRESENTATIVE TO GIVE A POSITIVE REVIEW. THIS REVIEW IS COMPLETELY UNBIASED AND IS BASED ON MY OWN TRUTHFUL EXPERIENCE SHOPPING WITH RAINBOW ONLINE.

Thumbnail of user justinat
1 review
5 helpful votes
April 6th, 2017

I love this store never shopped here before but i will shop again they have reasonable price if you on a buget please know your size if you shopping online i give them five stars thank you rainbow!

Thumbnail of user wandaa3
5 reviews
2 helpful votes
August 27th, 2015

I love their prices.

Thumbnail of user sharonp51
6 reviews
11 helpful votes
December 15th, 2015

Excellent, great, peoplefriendly, good prices.
Overall a greaaaaaaaaat site

Thumbnail of user kalinac
17 reviews
78 helpful votes
July 4th, 2015

Rainbow is perfect for me their clothes aren't expensive, their clothes can be sexy, cute, and classy. I stock up on summer clothes from them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user edithe6
4 reviews
11 helpful votes
October 31st, 2015

I ordered 4 items of clothing 1 size up then I normally wear and it all fit. Shipped in a resonable amount of time and very pleased with the product. Keep in mind you get what you pay for so don't be shocked meteral is thin and I wear a cammy under my tops, the leggings are equal to others. I was pleased and will order from them again. I do not know how well they handle problems, I did not have any. Recommend!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Rainbow Shops - Fashion at Prices You'll Love. Women? ۪s, Plus Size and Kids Clothing, Shoes and Accessories. Everyday Free Shipping and Free Returns to our 1000+ stores.

Company Representative

Thumbnail of user davidc1251
David C.
Typically does not respond to reviews

How do I know I can trust these reviews about Rainbow?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Rainbow?