RadwellReviews 38

I bought a used electronic part.
The part was advertised as tested good.
The part was defective.
I returned the part.
It took a long time & a lot of emails, calls to get a refund.
Stay away.

I had really bad experience trying to even get a price with them, the sales person was Peggy Dougherty. Not only she was very rude talking, she took for ever to answer, called always voice mail. I don't know what the management of that company is doing. We would never do business with them.

I've had the misfortune of dealing with Radwell twice. On both occasions the demonstrated nothing short of total incompetence. Deal with this company at your own risk; the likely hood of getting exactly what you paid for is low. A bunch of excuses with no suggested resolution is likely. At lest they include a handful of peppermints and tootsie rolls with their industrial items for some reason; is this supposed to distract from the fact that they can't get an order right?! I'm seriously surprised this place is still in business but they won't be getting my business anymore. I can't over emphasize just how incompetent these people are, stay far away!

Keep in mind they quote "Rush Repair" times and charge double to triple what a normal 1-2 week repair takes. After you send in the product and confirm the repair with them, they NEVER meet the repair time quoted and to cover their $#*!, they say "O we had to order parts, that's why we did not contact you for a week and a half on your 2 day rush repair that you should of have a week ago." So they lie about their lead times in order to get the order and make sure you are stuck using them, then they don't contact you about how the repair is delayed because 1. They either have not even started work on the unit like they should have or 2. They know you would cancel the order, and then they to cover their $#*! they use the "we had to order parts" as an excuse. This company is a joke.

I had a machine go down that we needed to get running ASAP. I found them by using a Google search. Called and they had a used one on the shelf but had to check it out first. Promised to ship the next day. Called the next day in the late afternoon and it has not shipped. They said will call you back with what's going on. No Call back. I called the following day and still no answer on what's going on. At that time I sent the original bad motor out to be repaired as back up due to getting no answer. 3rd day finally get answer. The shaft is bent and is going into machine shop to get fixed. Got the Motor 2 days later. Put it in and no work. Talked with local machine distributor and they suggested to send drive and motor to repair shop they use. Sent it out and Drive was bad and the motor they sold use was bad with bent shaft. Had both repaired and other repair shop. I call to see if they would cover the cost of the motor rebuild only. Representative called asked for the details and told me he would get back to me. One week no call back so I contacted via E-mail asking what's up. No call back. Call again leave message. Get call back telling me no and that the motor should have came back to them. I explained the machine had been 1-1/2 weeks down and I had 30 minutes to get it to the shipping company. They decided not to refund any of the repair cost to me. Between getting no answers and sending out a bad motor I will not use them again

I needed a power supply. I found the ad for Radwell, found the part, and the price.
I called and talked with Miss M. K. She answered my questions, and I placed the order her.

The confirmation email gave me the impression, again, that Radwell is conscientious.

The part arrived as promised, in a box with a customized logo: impressive.
Packing: WOW. Excellent. Bubble wrap. Taping was smooth and centered.
Box: is new, not of recycled materials.

I had the pleasure of dealing with this company, and have nothing but positive things to say, everyone I dealt with was friendly and quick to get back to me. I recommend them completely.

We are very pleased with the quality and workmanship from the Radwell team. Some of the equipment weve sent them was in terrible condition. These have all been returned in "like new" condition and working. Time to repair has always been better (less than) quoted. Cost to repair/recondition is very reasonable and always as quoted. They will offer options or alternates if available.
The equipment we sent for refurbishing was obsolete long ago, so parts and labor expertise for this equipment is non existent. This was our second order with them, they have saved our firm a substantial amount of money and downtime with their reconditioning capabilities.We will be returning with some new challenges for their staff.

Being in the maintenance service business, there are times that I need older parts or hard to find parts. Radwell has always relieved the stress associated with this task. Its my first stop when locating electronic components. If its not on plccenter.com, there's a good chance you wont find it. There call in help line is also a good resource for items that can't be found.

As 2015 comes to a close I would be remiss if I didn't take the time to thank Dave Felix and the rest of the fine staff at Radwell International. All year long you were consistently there to provide excellent service and very reasonable prices. You are a valuable tool in allowing my to perform my job as a Field Service Technician. Thank you very much. I look forward to taking on 2016 knowing that the fine folks at Radwell are by my side.
Sincerely, Bob Allen Tri State Armature