Purolator.caReviews 3

Canada Post has 90% stake in Purolator so they own it. I give reviews for great service and deplorable service and ignore any other request for a review on most things. I can't let them get away with this but they do this often by reviews I have read elsewhere and here. Two merchants within a week both sending me a package to my address. Neither arrived but both show as delivered. Both merchants were on hold for a ridiculous amount of time until they hung up trying to resolve this. I tried to complain but the AI Chatbot was too busy. I was to try later. Unbelievable. A robot can't handle the complaints and issues that speaks volumes. That is an intentional diversion tactic no question in my mind. They misled my merchants, the pick up is a drug store and they ignore customer concerns. Not once but regularly so I am certain its their business model; take the money and run. I understood I paid expedited fees to get a parcel to my address from the merchants. Both merchants thought the same. Purolator is what they use and they don't hear from clients. They heard from me today and I got my shipping fees back. I came here and read the review so I copied my review from a similar site to this one. Purolator takes the money even when they do not have service to here. Both the seller and buyer inquired and were under the belief a package will be transported responsibly to my address. It disappears. Purolator had no intention of delivering that as the label in the image shows. Accepting money for a service with no intention of providing it: "Fraud is the intentional act of deceiving someone for personal or financial gain. It involves misleading, concealing, or misrepresenting information to unlawfully take property, money, or services from another person or entity." I would rather trust a roaming band of of distraction theft gypsies with my property. At least I understand them and they have the guts to face me.