Pure FormulasReviews 67

Absolutely terrible experiences EVERY TIME I TRY TO ORDER. It takes them FOREVER to answer the phone. When and if they finally do, they put you on hold for some reason forever and never get back with you, so you are forced to hang up and call back. Also, their coupon codes never work. Their rewards program is a lie. When they finally send you the coupon, it never works. This is a terrible website and their entire coupon system is a scam. Don't waste your time.

I placed an order with pure formulas on the 20th paid for 2 day shipping Wich was an extra 18.00 dollars and the status says still sitting in the wearhouse and out of all the days there closed on the weekends so I gotta wait till Monday to go at it with them for the screw up you better believe I will be getting my refund for shipping that's bad business. I usually order from them a lot but I really needed this piticular item and they have dissipointed me well never again.

I placed an order 4 days ago, my credit card was debited immediately. I did not receive an email from pure formulas confirming the order or anything saying it was shipped I just continue to get promotional emails, I tried to look up my order online but you must have the order number which I regret I did not write down. I called customer service during the stated hours of business (2:30 EST in the afternoon) and a message states they are closed and to call back during regular business hours and then it hangs up. Have they just taken my money? Have I just been scammed?

I've been ordering from Pure Formulas for a couple years, maybe a total of 7 - 8 times. My orders arrived in time and were left on our front porch. My last shipment was not left at my home but a notice from The US Post Office was left in the mailbox stating there was $6.21 postage due and I have to go to Post Office, stand in line, pay the extra postage, and they'll give me my $115 (FREE SHIPPING) order. Not happy. I called The Customer Happiness Team at 8:45pm eastern time and apparently everyone had gone home early because all extensions were unavailable. I called the next day and was told my package wasn't left because there wasn't a safe place to leave package and the extra money was because Post Office had to keep it and I had to pick it up - WHAT!?! No, there is extra postage due because you didn't put enough postage on it... She (Lynn) started arguing with me that they put enough postage on it. So apparently Pure Formulas never makes a mistake? They are all super humans? I'm a liar? Why would my 8th shipment suddenly not have a safe location? Lynn said because that's what the Post Office put on the tracking. WHAT?!?! Is there a box for them to check that states you didn't put enough postage on shipment? No! I went and stood in line and I asked the Post Office; they said this happens all too often. Pure Formulas put enough postage for 2lbs and it was actually 2lbs 2 ounces. I paid the extra postage and took my shipment. Lynn at Pure Formulas said the only thing they would do for me is reimburse my account the postage once I went to the post office, stood in line, paid for my FREE SHIPPING, got a receipt, scan the receipt and email it to them. REALLY!?! That's it? Yes, that's it! Well that's it for you too!

These people are unprofessional. They are the worst company I have dealt with ever. When my order was placed, the customer service person said it was in stock when it was not. Then when I called to ask why I received a partial order, no one knew what happened, but promise to correct the problem immediately and send the missing item as a courtesy. Today I called to inquire about the replacement and was told no one knew anything about the replacement. I told that woman that they have lost not one, but two customers. I have already phoned my friend and told him never call those crooks again. There are too many reputable companies out there. These people are the height of incompetence. They should not be allowed to operate. Their license should be revoked.

I placed an order, didn't hear a thing from PureFormulas. I tried calling them, and get to talk to no one. Then finally I get through to someone, they can't find out a thing... in the meantime, while on phone with them someone from Chicago calls me saying he received my order! Then I am told by PureFormulas that my order is being reshipped. Fine. Sounds good. Then... 10 minutes later I get a call... the stuff I ordered is not in stock! Come on!

I have purchased from PureFormulas for quite some time. They have excellent products and ship very quickly. The reason I gave them 1 star is because of their horrible customer service. This is the first time I have had to return an item unopened and every time I call (so far - 10 times at different times of the day) the company I get a voice message stating they are busy and will call me back. I finally got a call from one of their representatives and was told they would send me an email "right away" with the necessary information for me to do so. That was 6:43pm the previous day and it is now 1:15pm the following. I have been on their website trying to use their return process with no luck and have had two emails from them thanking me for my request, but no information to return item. EXTREMELY FRUSTRATING! Now that I have read numerous other reviews about PureFormulas, I see I'm not the only one who has had to deal with their "customer be damned" attitude. Do yourself a favor and don't purchase from this company.

Why is your customer service lacking - why do you have so many error issues with your web site - why do you allow one or more of your supervisor's to be indifferent, argumentative and stubbornly refuses to follow through or follow up regarding customer service issues!? Without your customers you would have no jobs!? All of these issues need to be reported to the BBB and the Florida Attorney General's office; so hopefully positive and productive change can and will take place! You are definitely going to loose many customers the way you are treating them Pure Formulas!?

I am currently waiting on Francisco or one of the Pure Formulas team members to issue the prepaid return shipping label for Order #******* - USPS still does not show this order as being received - just a electronic shipping label was generated! I opened a dispute through pay pal; since it was not possible to resolve the order issues with Mary There were 12 or more emails that went back and forth between myself and Mary - it was time to stop - nothing was being resolved! I even tried calling Pure Formulas to speak to Mary; but was told she left for the day!? I ended up being passed to another supervisor; Francisco who stated 2-3 hours ago that he would be sending me a prepaid postage label - which hasn't come yet - probably because the alleged shipment has still not been picked up/received by the USPS - who knows at this point!? I finally asked Pure Formula's in my last email attempt - to send me the prepaid postage label again or go into pay pal and issue my refund for $53.08!? Still Waiting!?

This is an update to my original review. I opened a complaint with the BBB in the state of Florida against Pure Formulas. To make a long story short Pure Formulas sent me an impersonal email telling me they would no longer sell to me and I could look elsewhere for my supplement needs and that's how they left it!? I did finally get my refund through pay pal; as I opened a dispute and pay pal escalated it to a claim; since Pure Formulas had still not issued my refund. The BBB was willing to keep my complaint open so that other prospective buyers would know how Pure Formula's treated me as a long time loyal customer! Pure Formula's will get back what they have given! All I can say is buyer's beware of this company!

I called 15 minutes before closing time. The voice says that an agent will be with me 'briefly'. Then for some random thing, it looped again and made me go through their voice queue while I was holding. Then it went straight to voice mail telling me to leave a message. I has on hold for 15 minutes! They can't be possibly busy that late at night close to 11pm ET. I think there was nobody there but they make you wait to sound like they have lots and lots of customers. Well I was trying their Live Chat as well at the same time but nobody seems to be on anytime. I think that's fake.

Anyway, I tried calling them because I wanted to return an item. I thought the return would be easy but when I went to my invoice, the RETURN button is grayed out... WTF! So you can't return it via online and can't return it via chat or phone because nobody is working to take your call. Yet they say on their website that returns are easy. This company is a joke!