Sitejabber Website Reviews and Complaints
business logo of Puppies.com

Puppies.com

Overview

Puppies.com has a rating of 4.7 stars from 477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Puppies.com most frequently mention great experience, fur baby and reputable breeder. Puppies.com ranks 1st among Dog Breeding sites.

service
54
value
39
shipping
15
returns
17
quality
35
This company responds to reviews on average within 0 days
+39
Sponsored message from Puppies.com
Find Your Perfect Puppy Today! Sign up for Free.
Sign Up
How would you rate Puppies.com?
grey star
grey star
grey star
grey star
grey star
South Carolina
1 review
0 helpful votes
Follow Lisa W.
Unfollow Lisa W.
Send Message
Share Review
Report Review

Excellent
July 26, 2024

Everything was great from beginning to end. The website was easy to use. It was easy to communicate with the breeder/seller.

Date of experience: July 16, 2024
Kentucky
1 review
2 helpful votes
Follow Vickie H.
Unfollow Vickie H.
Send Message
Share Review
Report Review

This site is now puppies.com and it is horrible! The customer service is dismal, but beyond this, there are only scammers looking to scam buyers and sellers alike. I used puppyfind, inthe past, and sold multiple litters. My ads were never posted initially. I had to update my profile and even after, the pups were buried in 70k+ worth of ads.

Puppies.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 20, 2023
Indiana
1 review
0 helpful votes
Follow Phil H.
Unfollow Phil H.
Send Message
Share Review
Report Review

Excellent Puppy Finding Site
August 16, 2024

Easy to find what I was looking for in the area I'm located in.

Date of experience: August 6, 2024
Indiana
1 review
0 helpful votes
Follow Heather V.
Unfollow Heather V.
Send Message
Share Review
Report Review

We have exceptional customer service and experience purchasing our newest member of the family. They really let us be apart of the our Kamala's growth, we did FaceTime to see the puppies, they would send us periodic update with pictures including her weight and they give us the option to microchip her. We really felt very comfortable dealing with them and everything went smoothly including pick up they drove half way to meet us up and gave us the vaccine record and AKC Registration. We are blessed to have found Vicky and David White on puppyfind.com and look forward to sending updates on our Kamala.

Date of experience: January 10, 2021
Michigan
1 review
0 helpful votes
Follow Deneene S.
Unfollow Deneene S.
Send Message
Share Review
Report Review

Billing
March 31, 2022

They do a bait and switch on paying. I requested a one time payment and was put in the premier package instead with out any heads up of this. So instead of a 30 dollar one time payment it becomes 60 dollars. Very deceiving

Date of experience: March 31, 2022
Customer-Support -. Puppies.com Rep
over a year old

Hello,

It appears on 2-1-22 you chose the $19.99 recurring membership so that is why you were charged for March, but it appears you have already received a refund for the March payment. Memberships can be canceled at any time by logging into your account and going to the Membership and Billing page.

If you have additional questions on how the site works please contact us at support@puppies.com.

Puppies.com Support

Finland
1 review
2 helpful votes
Follow Yulia C.
Unfollow Yulia C.
Send Message
Share Review
Report Review

By their own supposition they blocked my account during paid subscription time! I provided all requested documents, my puppies, website and personal info. They acted as they are Homeland security alike Unfortunatelly, after all documents sent they denied anyway to bring my account back on. But the most amazing issue is - they ve never refunded my subscription payment!
Who is the scammer at the end?

Puppies.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 28, 2023
Puppies.com w. Puppies.com Rep
over a year old

Hello,

It's unfortunate something on your account required additional documentation. We do our best to keep the scammers off the site.

Please contact us at support@puppies.com and request a manager review your account so we can resolve the situation.

Puppies.com Support

Florida
2 reviews
3 helpful votes
Follow Joyce X.
Unfollow Joyce X.
Send Message
Share Review
Report Review

Be smart
September 14, 2023

Find the perfect puppy from a honest breeder: Check the time of membership (new sellers are not a sure thing); find how many puppies the seller has available; only one breed or a verity and of all ages. Most great breeders specialize in one breed only and and take pride in their dogs. Stay away from the great verity sellers.
This way I found my perfect puppy.

Date of experience: September 13, 2023
New York
1 review
0 helpful votes
Follow Dawn C.
Unfollow Dawn C.
Send Message
Share Review
Report Review

Happy!
February 16, 2024

I was very pleased with my whole experience. I was hesitant at first since there are so many scammers out there, but I was able to FaceTime the breeders and have questions answered quickly. I found my sweet girl and had her within a week. Thank you.

Date of experience: February 16, 2024
Florida
2 reviews
0 helpful votes
Follow Jo M.
Unfollow Jo M.
Send Message
Share Review
Report Review

Thank You for helping me find our new furbaby
January 12, 2024

I was searching for a new addition for our family and finally found our new girl on Puppies.com it was a hard decision to make due to the fact there were more than a few I was looking at. But we are more than Happy we chose Jemma. Also I want to say how easy it was to get in touch with the breeder, she answered my request right away, and very easy to deal with.

Date of experience: January 12, 2024
Puppies.com w. Puppies.com Rep
over a year old

It's wonderful to hear that you've expanded your furry family with three puppies from Puppies.com! It sounds like you've had a positive experience with the process each time, and it's fantastic to hear that you're satisfied with your new additions. Wishing you and your furry babies many joyful moments together as a happy family!

Thank you for choosing Puppies.com!

Canada
1 review
4 helpful votes
Follow pat w.
Unfollow pat w.
Send Message
Share Review
Report Review

I bought an English Bulldog from Route 66 English Bulldogs. After receiving my money, Alcia Dyke informed me that the dog had enlarged testicles. The dog was being purchased as a stud. I demanded my money back 8 times and she refused.
I posted a bad review on Puppyfind and it was removed. I contacted Puppyfind and they told me to send them all my emails about the sale. Within 3 hours of getting all the emails showing that I was not informed after the dog having cancer till after the money was sent, Puppyfind refused to re-post my bad review and told me to sue her.
It's true, they only care about their clients who pay them their monthly fee.

Date of experience: November 27, 2013
Customer-Support -. Puppies.com Rep
over a year old

Hello,

This is PuppyFind.com Customer Support.

I’m sorry to hear you had difficulty with this seller, and that your review was not able to be posted. That would be a frustrating situation. Be assured that we do not side with a member based on their upgraded status. Both buyers and sellers are equally appreciated as our customers.

PuppyFind.com is meant to be a means to initiate the sale and so we do not get involved in the terms/completion of the sale, and due to the abuse of the review system, such as breeders bashing other breeders, people using the system as a message board and other such fake reviews being posted, we have no other choice but to allow sellers to delete what they feel are invalid reviews.

It is possible that a seller may delete a review that could be considered valid, however, when this occurs PuppyFind.com staff will send out a request to both the buyer and the seller for additional documentation. This could include vet reports, copies of email communication, etc.

If supporting documentation is received from the buyer, the review could then be reinstated to the site so it is once again visible to the public.

If conflicting information is received from the two parties regarding the situation, then it is possible that the issues would have to be resolved outside of PuppyFind.com, and the review would not be permitted to be posted. It is sometimes not possible for PuppyFind.com to determine exactly what the facts of the situation are due to the information provided. We do let the members know that if they feel the Seller has not fulfilled their end of the contract, they may wish to look into pursuing legal action against them if they feel the situation warrants it.

Again, I’m sorry that your review did not qualify for posting and hope that you were able to come to a satisfactory resolution with the seller.

If you have any further questions about your specific situation, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you the best we can.

PuppyFind.com Customer Support
support@puppyfind.com

South Carolina
1 review
0 helpful votes
Follow Lynne C.
Unfollow Lynne C.
Send Message
Share Review
Report Review

Customer service and follow-up on reviews, especially ones about breeders--is excellent, and always fair and reasonable for both buyer and seller. Excellent records kept, always up to date with ad placement, and an all-
Over great place for a small breeder who values great homes over profit on which to advertise!

Date of experience: April 1, 2022
Nevada
1 review
0 helpful votes
Follow Isis U.
Unfollow Isis U.
Send Message
Share Review
Report Review

Delightful and Honest
January 11, 2024

I found a reputable breeder that was forthcoming with information and updates about the puppy I was interested in. He made the process so much easier. My puppy is healthy and happy. He's growing up so well.

Date of experience: January 11, 2024
Oregon
1 review
4 helpful votes
Follow Linda E.
Unfollow Linda E.
Send Message
Share Review
Report Review

puppies.com
March 8, 2022

When puppyfind.com changed over to puppies.com a lot of problems did come up. It is finally fixed and working fairly well. I have changed the score from 1 to 4. They have been responsive to the problems in the new website and fixed them.
Sincerely,
Linda

Date of experience: March 8, 2022
Iowa
1 review
0 helpful votes
Follow Robert D.
Unfollow Robert D.
Send Message
Share Review
Report Review

DavidsonPups near Lawton Iowa was were we went to get the best cockapoo pup that we could have dream possible. The farm was a real nice place and we could see how all their dogs were healthy and well taken care of. They were also able to answer all our question and help us in any way they could. I would recommend these people to anybody who would want a cockapoo

Date of experience: September 29, 2021
Maryland
1 review
0 helpful votes
Follow Gina K.
Unfollow Gina K.
Send Message
Share Review
Report Review

Patience is a virtue!
June 22, 2024

Be patient! If something doesn't seem right listen to your gut! I was fearful of being scammed. I always asked to see all the puppies so I could choose the one that was right for me!

Date of experience: June 12, 2024
California
1 review
0 helpful votes
Follow Eric B.
Unfollow Eric B.
Send Message
Share Review
Report Review

Really easy and overall a great experience.
November 28, 2024

Great over all experience. I would recommend to anyone looking for a furry friend.

Date of experience: November 18, 2024
Washington
1 review
0 helpful votes
Follow Amanda C.
Unfollow Amanda C.
Send Message
Share Review
Report Review

Excellent way to find a puppy
November 28, 2024

The app made it easy to see available puppies and contact owners.

Date of experience: November 18, 2024
Indiana
1 review
0 helpful votes
Follow Jessie G.
Unfollow Jessie G.
Send Message
Share Review
Report Review

Excellent Resource
January 11, 2024

This was my first time trying this website. It was easy to use and felt safe. I would highly recommend it to others looking for a pup to give a home to. The filters helped me narrow down to a manageable amount of options.

Date of experience: January 11, 2024
Puppies.com w. Puppies.com Rep
over a year old

We're glad to hear that you had a positive experience using the website.

Thank you for using Puppies.com!

Ohio
1 review
20 helpful votes
Follow Mary T.
Unfollow Mary T.
Send Message
Share Review
Report Review

I was looking for months to find the right puppy. I looked on every website and then I looked on puppyfind and found Peaceful Acres Bernese and they had really good reviews. I message Rose and she was really nice and caring. She messages me back right away with the information that I needed. I went to go see the puppy that I wanted, when I met her and her family they were really loving and you could see that she took care of her dogs, not a puppymill. I took home Bailey (black) and my dad bought Blu (gray). They made the experience amazing and I'm happy that i met them because I got the best dog that I have always wanted.

Date of experience: July 19, 2020
Washington
1 review
0 helpful votes
Follow Brian X.
Unfollow Brian X.
Send Message
Share Review
Report Review

Found the perfect puppy!
January 17, 2024

I didn't know what to expect, or if there was even going to be the breed I was looking for on this site, but there he was in all his glory! My wife and I love our new addition and the process to adopt on this site was so seamless. Thank you!

Date of experience: January 17, 2024