Sitejabber Website Reviews and Complaints
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Puppies.com

Overview

Puppies.com has a rating of 4.7 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Puppies.com most frequently mention great experience, fur baby and reputable breeder. Puppies.com ranks 1st among Dog Breeding sites.

service
54
value
39
shipping
15
returns
17
quality
35
This company responds to reviews on average within 0 days
+39
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How would you rate Puppies.com?
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Kansas
1 review
1 helpful vote
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My German Shepherd
September 17, 2023

I wished I knew about this site long time ago. I it easy to find what you want, when you want and the right location. I have been searching for a great German Shepherd and prices was so high that it was like buying a use car. But on this site I was able to find everything I wanted for a great price. The best part is I did it from my home without the pressure to purchase. I picked up my dog the day I found him and he is great! The breeder even gave me food, a carrying cage and toy. Thank you

Date of experience: September 16, 2023
Virginia
1 review
4 helpful votes
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First I have to say I love the new layout everything just looks pretty. But it doesn't work. What I don't like is that it's very hard to sell puppies there. Wish there was a way to boost/bump your listing to help sell puppies as before and it was free. Second there is no way I can send additional pictures or videos to the buyer only text or email. Third. Sometimes I just want to delete the message and it's there can't delete it. Really hate that. There is way more scammers contacting me then before. I have lost almost all interest in the puppies.com. Who cares how pretty the site has become what matters is that it works. I haven sold not a single puppy in over 5 months. I have 16 adds. Im tired of it. So I've contacted puppystop. I'll be switching over to them. Also looking for other websites to sell my puppies. Sometimes simple is better.

Date of experience: June 22, 2022
Puppies.com w. Puppies.com Rep
over a year old

Hello,

Thank you for your feedback we do appreciate your comments. We are working on implementing a boost option that will be available very soon. We will also be adding the option to upload photos in the message center.

We work daily on removing scammers and have a Report button and Buyer Tips on every listing.

Again, we appreciate your feedback and we are hearing you. Hopefully you will give us another try once those things are active.

If you have additional questions please contact us at support@puppies.com.

Puppies.com Support

Georgia
1 review
14 helpful votes
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I contacted Puppy find and tried to write a review on a bad seller that was nothing more than a horrible puppymill. The Puppyfind website only supported the owner who pay them money. They could careless about the integrity of the puppies being sold.

Date of experience: September 5, 2018
Customer-Support -. Puppies.com Rep
over a year old

Hello,

Due to the abuse of the review system we do allow sellers to dispute reviews they feel are invalid and if supporting documentation is received for a disputed review then it may be reinstated.

PuppyFind.com does not knowingly allow puppy mills to advertise on the site. Every seller/breeder goes through an approval process but as stated in our Terms of Service policy, because we are a bulletin board service we are not able to offer any guarantees that the individuals listing on the site are reputable breeders.

If you feel someone has been proven to be a puppy mill we ask for you to provide documentation (such as police reports or other evidence of legal action showing that the breeder is operating outside of the law) so that the seller in question may be investigated thoroughly as allegations alone are not sufficient evidence to have an account removed. If allegations are substantiated with these documents, then we will have the account in question removed from our site.

If you have additional questions regarding your review please contact support@puppyfind.com.

PuppyFind.com Support

New Mexico
1 review
0 helpful votes
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Female Puppy
April 23, 2024

It was easy to navigate and find the breed I was looking for and an area I was willing to travel to for the puppy. The breeder is what made the experience great. She maintained communication, answered questions, sent pictures and made the meet for pick up easy. They were nice to talk to when I picked up the pup
They really showed they cared for the puppy.

Date of experience: April 13, 2024
Texas
1 review
0 helpful votes
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I sell with puppies.com
August 21, 2024

This app never disappoints and I always have a high sell rate! The boost features makes it better'

Date of experience: August 11, 2024
Pennsylvania
2 reviews
0 helpful votes
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Probably the best experience I could ever have
November 7, 2024

The transaction went smooth and the end result was fantastic, the pups were absolutely beautiful and the breeder was excellent.

Date of experience: October 28, 2024
Florida
2 reviews
0 helpful votes
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Graet Expirence
June 13, 2024

I liked that the puppies.com site allowed me to select from dog type and gender - it really helped narrow down the search. The breeder responded quickly and was very professional and polite

Date of experience: June 3, 2024
Texas
1 review
0 helpful votes
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Great Website
August 18, 2024

I found my puppy, and this website made the whole process smooth and safe.

Date of experience: August 8, 2024
Texas
1 review
6 helpful votes
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Horrible big decline
April 22, 2022

I have been a seller for years and had good business on the site now it's hard to navigate and the sales have definitely taken a deep dive because it's so complicated. The extra breed mixes are a plus but the simple searching is long gone and nobody has time for that

Date of experience: April 22, 2022
Puppies.com w. Puppies.com Rep
over a year old

Hello,

Change is hard, especially trying to learn a whole new site. There will definitely be a learning curve, but hopefully users will enjoy the upgrades once they are comfortable navigating the site.

We appreciate your comments and they will be taken into consideration for future site improvements.

Puppies.com Support

Florida
1 review
3 helpful votes
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Happy with puppies.com
September 5, 2022

Everywhere you turn there is always some scamer ruining pages reputations. Puppies.com has help us find 2 American Bullies and sell 4 of our pups. If you have a scamer contact you Puppies.com makes it simple to report and they take care of it. There are real breeders and buyers on here just have to be careful, ask questions, video call, etc. Thank you puppies.com for helping us find and sell for pups on here.

Date of experience: September 4, 2022
Pennsylvania
1 review
1 helpful vote
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Puppy love
December 4, 2023

I purchased a miniature pinscher from Christy and I'm in love. Christy was so professional.All the paperwork was in order. Christy sent me home with a nice goodie bag full of treats for my puppy. I would definitely recommend buying your puppy from her. 100% legitimate

Date of experience: December 3, 2023
New York
1 review
0 helpful votes
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Amazing experience
March 24, 2024

I found the breed and dog I have always wanted.

The breeders were very knowledgeable and helped me and my wife with our choice.

My little Conan is an absolute stud of a puppy and puppies.com was the main reason I found my amazing little man so thank you.

Date of experience: March 14, 2024
New York
1 review
4 helpful votes
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Miserable
June 19, 2022

I used to look at puppyfind almost weekly. Over time, I found good breeders and purchased some precious pups. Now, it's nearly impossible to find what I'm looking for. I have stopped looking at puppies.com and no longer recommended it.

Date of experience: June 19, 2022
Puppies.com w. Puppies.com Rep
over a year old

Hello,

Thank you for your feedback. We will take it into consideration for future site improvements.

Puppies.com Support

Washington
2 reviews
1 helpful vote
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Fantastic site!
January 11, 2024

My brother gave me your website and we were immediately impressed with the ease of finding the exact puppy we wanted, in our area. The breeder, Creekside Kennels in Kansas was very easy to work with and Rebecca was very accommodating, even bringing several pups to an agreed upon site where we interacted with Rebecca and her assistant, to find the perfect puppy for us. She gave us medical documents and puppy food and all the papers, Too! We will recommend Puppies.com to everybody! Thanks Again, Doug And Sue, Canon City, co.

Date of experience: January 11, 2024
Puppies.com w. Puppies.com Rep
over a year old

It's wonderful to hear that you had such a positive experience with Puppies.com and Creekside Kennels in Kansas. Rebecca sounds like a caring and accommodating breeder, and it's great that you were able to find the perfect puppy for your family.

Thank you for sharing your experience and for recommending Puppies.com to others.

Arizona
1 review
1 helpful vote
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We just purchased our darling miniature boarder collie from Shirley Richardd in Sikeston MO. Her son drove to St Louis airport for nominal fee to bring her to me. I am from Arizona and made a 23-hour round trip just to pick her up. They were honest, dependable, reasonable prices. He only charged me $24 for her first two shots. We love our new addition to our family. We would recommend Shirley Richards puppies in the future.

Date of experience: August 10, 2021
Arizona
1 review
1 helpful vote
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If your looking to sell a puppy this i a great place to do it for the buyer and seller I've used them several times and have sold them all both times. They are really priced right compared to other places and save for the buyer and seller and when you load everything it's easy to place your ad they take you step by step i will use them again and when i get another puppy i will use them I'm just really happy with the results. Thanks Bud

Date of experience: March 2, 2022
Massachusetts
1 review
2 helpful votes
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Breeder name Allen C.
October 13, 2020

I have recently bought a Yorkie from a breeder name Allen C. If you come across any of his ads I highly recommend him! He made the process of getting my lovely dog so easy! I would definitely buy another dog from him!

Date of experience: October 12, 2020
Minnesota
1 review
2 helpful votes
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As the header states. I bought from a breeder on the site who sold me a dog that nearly died within the first week from coccidia and hookworms and needed several blood transfusions and an extended stay in the hospital. The breeder denied any responsibility when I spoke to them, so I left a review on puppyfind to let others know about my experience. It was disputed and taken down by the breeder and puppyfind requested documentation of my claims. Fair enough, I sent what they asked for. Then they asked for more, so I sent that as well. This was back in early December of 2020. It is now may 2021 and they are still looking for new angles to take my review down, even stating it is my final chance to leave a review for the breeder. If you find a breeder on puppyfind, make sure you have multiple sources to check for the truth about them.

Date of experience: May 26, 2021
Customer-Support -. Puppies.com Rep
over a year old

Hello,

It's unfortunate that you did not have a good experience with the breeder you chose to purchase from.

If supporting documentation was provided for the statements in the review then it should be reinstated. Hopefully you will be able to resolve the situation with the seller.

If you have additional questions regarding your review please contact us at support@puppyfind.com.

PuppyFind.com Support

Virginia
1 review
2 helpful votes
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Marcus Bauman Puppies
September 17, 2023

I bought a supposedly purebred puppy who is not up to breed standard after it grew up, and I have spent $4,500 on various worms the puppy came with constantly deworming the infested dog. I contacted the breeder about the worms but they ignored my message and review.

Puppies.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 17, 2023
Puppies.com w. Puppies.com Rep
over a year old

Hello,

It's unfortunate you did not have a good experience with the breeder you purchased from. If they did not follow their contract you always have the option to pursue legal action against them. Hopefully you are able to get things worked out with them.

If you have additional questions about Puppies.com please contact us at support@puppies.com.

Puppies.com Support

South Carolina
1 review
0 helpful votes
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Excellent
July 26, 2024

Everything was great from beginning to end. The website was easy to use. It was easy to communicate with the breeder/seller.

Date of experience: July 16, 2024