Sitejabber Website Reviews and Complaints
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Puppies.com

Overview

Puppies.com has a rating of 4.7 stars from 475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Puppies.com most frequently mention great experience, fur baby and reputable breeder. Puppies.com ranks 1st among Dog Breeding sites.

service
54
value
39
shipping
15
returns
17
quality
35
This company responds to reviews on average within 0 days
+39
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How would you rate Puppies.com?
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Iowa
1 review
0 helpful votes
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It works!
March 28, 2024

I was stressing about selling my puppies, they came of age to find a forever home and I was getting no responses from Facebook and craigslist would not let me post. I was reported repeatedly. Then I found puppies.com. I sold 4 puppies my first week, and when that slowed down I used the boost option. All 7 puppies were sold to safe and loving families. I really enjoyed puppies.com.

Date of experience: March 18, 2024
California
1 review
0 helpful votes
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When told of a golden retriever breeder who is selling puppies with severe genetic defect to me and at least one other family, they have taken no action. The breeder is selling another litter from same parents.
Use another service!

Date of experience: March 3, 2022
Customer-Support -. Puppies.com Rep
over a year old

Hello,

If you purchased a dog from a seller on the site you have the option to leave a review. If you feel the dogs are not being properly taken care of please contact the locatl authorities so they can visit the site and take further action if necessary.

If you have additional questions please contact us at support@puppies.com

Puppies.com Support

New Jersey
1 review
1 helpful vote
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Puppy find is a great site. Do your homework when looking for a puppy, no matter what website you choose to shop. For me, shopping by picture is risky. Can you see the available puppies? Selecting a puppy by its personality is far better than choosing one from an image.

Date of experience: January 9, 2022
Illinois
1 review
2 helpful votes
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This couple was the best people to work with when purchasing a dog from. Contact was easy, they sent pictures videos and messages about the dogs at least once a week. Pick up process was great they met us and had all the information and went over the information with you. I would recommend these people 100%.

Date of experience: January 10, 2021
Texas
1 review
13 helpful votes
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So many cons!
April 7, 2022

I use to love puppyfind.
It was wonderful but now so many have changed and in my opinion it's more about rescues instead of breeders but the breeders are paying.
You can't delete false reviews from buyers like you use to be able to. Not that it has come up.
With puppyfind you could look for breed via breed and state and now most breeders are being washed out. Extremely disappointed that puppyfind made this change.
I guess I'll be on the search for a new site!

Date of experience: April 7, 2022
Puppies.com w. Puppies.com Rep
over a year old

Hello,

We did change our entire site setup and big changes like that are hard to get used to. We are diligently working on getting all the bugs worked out so everything functions properly. We have added the state search option so that should help. We appreciate your patience with us.

If you have additional questions on how to navigate the site please contact us at support@puppies.com and we will be happy to help out.

Puppies.com Support

Missouri
1 review
0 helpful votes
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Vicky was fantastic during the entire adoption process. From the initial contact and conversation, up until the day we picked up our gorgeous puppy, Vicky kept my wife & I well informed and sent us plenty of pictures of the growing pups. She was very professional and thorough, and made sure we had all of our paperwork. Highly recommend!

Date of experience: January 12, 2021
Missouri
1 review
1 helpful vote
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Ruined the site when changed from puppyfind
September 12, 2022

I have french bulldogs and used to sell a fair number of puppies on puppyfind. The first litter I listed after the changeover I sold zero puppies there and my only contact was from someone who I'm fairly sure was either an activist posing as a potential buyer or a scammer. Thankfully I was careful, so I was only out a vet visit to get a health certificate that I ultimately did not need. Last week I listed 2 puppies from my latest litter and when I got my weekly report my puppies got a whopping 7 whole views. Wow. I am cancelling. I get better exposure for free from other sites and am at least prepared for the scams on free sites.

Date of experience: September 12, 2022
Puppies.com w. Puppies.com Rep
over a year old

Hello,

We know it's difficult to get used to a whole new site, but the new site does have many additional options that the old site did not.

We know it can be frustrating when you aren't getting enough interest in your listings. Please make sure you have completed your Verifications page so you will show up in the ID verified search. We are going to implement a boost option soon that will assist in getting your listings more exposure.

Thank you for being patient with us while we fine tune the site.

If you have any additional questions please contact us at support@puppies.com and we will be happy to assist you.

Puppies.com Support

California
1 review
0 helpful votes
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Connecting with breeders
December 4, 2024

I like the interactive site with personalized adds for each puppy.

Date of experience: November 24, 2024
Illinois
1 review
0 helpful votes
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If you are looking for a amazing German Shepherd dogs Vicky and David are the best! We received almost daily checkups and photos. We got a puppy for Christmas for my son They made it a very magical experience for him. If I could give more than a five star rating I would.

Date of experience: January 10, 2021
Mongolia
1 review
10 helpful votes
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Cyber bullying by company
March 20, 2023

This company condones cyber bullying. I recently purchased a puppy from a breeder. However, the puppy ended up being extremely underweight with worms. When I wrote a review about the state of the puppy, the breeder got aggravated stating I am crazy and I have mental health problems. When I reported the review, puppies.com stated it outlined their guideline to allow a breeder call others mentally crazy because they got caught in their scam.

Puppies.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 20, 2023
Puppies.com w. Puppies.com Rep
over a year old

Hello,

Puppies.com does not condone cyber bullying. Our last correspondence stated that we would request the seller update their response regarding the statement in question.

If you have additional questions please contact us at support@puppies.com.

Puppies.com Support

Indiana
1 review
0 helpful votes
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Easy to review
August 23, 2024

Able to give honest evaluation of breeder. Site is easy and convenient.

Date of experience: August 13, 2024
California
1 review
0 helpful votes
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Exchanged some emails, FaceTime, etc., and had great confidence in the breeder. Flew up to Spokane, and she drove an hour to the hotel to deliver my new puppy. She brought a bag of necessities for the puppy and lots of information. Couldn't be happier with my purchase!

Date of experience: May 23, 2024
Washington
1 review
0 helpful votes
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Best seller to buy from
June 3, 2024

Communication was perfect. Provide food abd papers at pick up and gave details instructions best experienced hands down will most definitely recommend and be purchasing again

Date of experience: May 24, 2024
Maine
1 review
0 helpful votes
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Inconsistent
April 26, 2024

I was unaware that the puppy I was getting would come with limited registration. That was not in any advertising or the contract agreement. Seller was not up front about that and upon contacting him he will not respond.

Date of experience: April 16, 2024
Puppies.com w. Puppies.com Rep
over a year old

Hello,

It's unfortunate you didn't have a good experience with the seller you chose to contact. You can post a testimonial on their Puppies.com account or pursue legal action if they did not follow their contract.

We offer Buyer Tips on every listing to ensure a safe transaction in the future.

If you have additional questions please contact us at support@puppies.com.

Puppies.com Support

New York
1 review
7 helpful votes
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Great experience
October 26, 2018

We recently purchased a Jack Russel puppy on puppyfind.com
The seller Joelle was wonderful. Such a nice family she let us come meet the puppies first which we drove 3 hours to do so and was happy with the living arrangements of the puppies. Joelle takes great care of all of her dogs and puppies. We received all the information about the puppies and given a date when our puppy would be ready. Joelle even stayed in touch with me during the wait time and sent me pictures of our puppy she even offered to meet me closer to my house when the puppy was ready due to her delivering another puppy In my area. She provided us with paperwork about his vet check and how to register our puppy. Also gave us a collar, blanket and puppy food. Now that our little baby is home he is doing so good and such a good boy. Joelle has even texted me to check and see how we are doing. Great people and experience.

Date of experience: October 24, 2018
Michigan
1 review
0 helpful votes
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Great experience
July 22, 2024

This was my first time using puppies.com and it was a great experience from start to finish. It helps that the breeder we worked with was amazing!

Date of experience: July 12, 2024
California
1 review
0 helpful votes
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I recently purchased 2 puppies from Fluffy Pup. Asked Tracy R. To see the parents and gee, the parents weren't on premise. There are different breeds offered by this person. My puppies came complete with ear mites and giardia. The vet said he also suspected lice. This individual obviously got my puppies from a filthy environment just for the money. After weeks of constant cleaning of everything in their environment, medication, testing and not being able to properly start any training, I still have one dog testing positive. Here I go back to starting all over again. These vet bills are expensive on top of the initial cost of the puppies. [$999 each] I feel this individual does not care that these little babies have problems, only to make the almighty buck off of them. I do not recommend this dog broker,

Date of experience: July 8, 2022
Puppies.com w. Puppies.com Rep
over a year old

Hello,

It's unfortunate that you did not have a good experience with this seller. If you feel the puppies are not being well taken care of please contact the local authorities so they can visit the site and take further action if needed. You also have the option to leave a testimonial on the seller's account regarding your purchase.

If you have additional questions please contact us at support@puppies.com.

Puppies.com Support

Georgia
1 review
0 helpful votes
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New Kennel-Deering's Darlings
November 25, 2024

Well pleased with this company. I have sold several of my precious babies through this service

Date of experience: November 15, 2024
Texas
2 reviews
11 helpful votes
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Bought chow pup from ms king in amarillo thru puppyfind poor baby had no hips! He had to have surgery from a highly respected orthopedic surgeon when he was five months old for over ten thousand dollars ms king would do nothing except offer to resell him and puppyfind would do nothing at all as far as records of posted sale in order to go to court please accept my warning the puppy suffered terribly and ms king said the doctor did not know what he was talking about the surgeon was recommended by three different vets

Date of experience: April 22, 2019
Customer-Support -. Puppies.com Rep
over a year old

Hello,

It's unfortunate that you have not had a good experience with that seller. Hopefully your dog is doing better.

PuppyFind.com is a bulletin board service and is used as a means of contact. Therefore we do not get involved in any transactions outside of the website, and we do not archive any deleted listings.

Hopefully you have been able to get things resolved with the seller.

If you have additional questions please contact us at support@puppyfind.com.

PuppyFind.com Support

Kansas
1 review
1 helpful vote
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My German Shepherd
September 17, 2023

I wished I knew about this site long time ago. I it easy to find what you want, when you want and the right location. I have been searching for a great German Shepherd and prices was so high that it was like buying a use car. But on this site I was able to find everything I wanted for a great price. The best part is I did it from my home without the pressure to purchase. I picked up my dog the day I found him and he is great! The breeder even gave me food, a carrying cage and toy. Thank you

Date of experience: September 16, 2023