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I bought an English Bulldog from Route 66 English Bulldogs. After receiving my money, Alcia Dyke informed me that the dog had enlarged testicles. The dog was being purchased as a stud. I demanded my money back 8 times and she refused.
I posted a bad review on Puppyfind and it was removed. I contacted Puppyfind and they told me to send them all my emails about the sale. Within 3 hours of getting all the emails showing that I was not informed after the dog having cancer till after the money was sent, Puppyfind refused to re-post my bad review and told me to sue her.
It's true, they only care about their clients who pay them their monthly fee.
Pat W.'s review of Puppies.com earned 4 Very Helpful votes
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A place for my puppies on puppies.com in the process. One of them. I didn't post a picture as...
As a breeder, I used to post my puppies here and things seemed to run fairly smoothly. Over time...
Hello,
This is PuppyFind.com Customer Support.
I’m sorry to hear you had difficulty with this seller, and that your review was not able to be posted. That would be a frustrating situation. Be assured that we do not side with a member based on their upgraded status. Both buyers and sellers are equally appreciated as our customers.
PuppyFind.com is meant to be a means to initiate the sale and so we do not get involved in the terms/completion of the sale, and due to the abuse of the review system, such as breeders bashing other breeders, people using the system as a message board and other such fake reviews being posted, we have no other choice but to allow sellers to delete what they feel are invalid reviews.
It is possible that a seller may delete a review that could be considered valid, however, when this occurs PuppyFind.com staff will send out a request to both the buyer and the seller for additional documentation. This could include vet reports, copies of email communication, etc.
If supporting documentation is received from the buyer, the review could then be reinstated to the site so it is once again visible to the public.
If conflicting information is received from the two parties regarding the situation, then it is possible that the issues would have to be resolved outside of PuppyFind.com, and the review would not be permitted to be posted. It is sometimes not possible for PuppyFind.com to determine exactly what the facts of the situation are due to the information provided. We do let the members know that if they feel the Seller has not fulfilled their end of the contract, they may wish to look into pursuing legal action against them if they feel the situation warrants it.
Again, I’m sorry that your review did not qualify for posting and hope that you were able to come to a satisfactory resolution with the seller.
If you have any further questions about your specific situation, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you the best we can.
PuppyFind.com Customer Support
support@puppyfind.com