• Punchbowl

2021 CUSTOMER CHOICE AWARD

Punchbowl

Overview

Punchbowl has a rating of 3.1 stars from 872 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Punchbowl most frequently mention birthday party, guest list, and customer service. Punchbowl ranks 1st among Event Planning sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 27.8%
Positive
5
Neutral
0
Negative
13
26
See all photos

What reviewers want you to know

Positive highlights

  • Beautiful invitations, easy management of the guest list and timely reminders all helped us plan a perfect party.
  • Planning my friend's surprise birthday party was a big undertaking - and this app came to save the day!
  • 2021 Customer Choice Winner

Critical highlights

No critical highlights yet

How would you rate Punchbowl?
Top Positive Review

“I love Punchbowl I”

Jasper M.
3/6/24

Great invitation choices; easy to customize, very user-friendly site. I was very pleased with how well the entire processed worked, from designing, to sending, to replies, and reminders. Recommend highly, will use again.

Top Critical Review

“Ripped off”

Alyssa C.
2/7/24

Punch bowl advertises as free, but they do not tell you that you need to pay a subscription. If you do the free trial, you can cancel, but you can't manage the invite that you just sent out. Which is the whole purpose of an Evite. So disappointed in the lack of transparency of the website and it taking advantage of users.

Reviews (872)

Rating

Timeframe

Other

Reviews that mention popular keywords

guest list (43) birthday party (54) customer service (40)
Thumbnail of user alyssac373
1 review
3 helpful votes
February 7th, 2024

Punch bowl advertises as free, but they do not tell you that you need to pay a subscription. If you do the free trial, you can cancel, but you can't manage the invite that you just sent out. Which is the whole purpose of an Evite. So disappointed in the lack of transparency of the website and it taking advantage of users.

Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hi Alyssa! You can use Punchbowl for free through our apps or when you start a free trial. Canceling your free trial will not affect the events in your account and your guests will still be able to RSVP. However, you will no longer be able to access your event from the Punchbowl website. To continue to track RSVPs and manage your event, download the free Punchbowl app for iOS or Android. Please reach out to help@punchbowl.com if there is anything else we can do to help! -Nicole in Marketing

Thumbnail of user tammyl53
2 reviews
1 helpful vote
February 18th, 2024

Punchbowl advertises you can send free ecards with no membership but that is completely false. After you've gone through all of the steps of choosing and creating your card, entering the recipient and your contact info THEN a pop-up appears "your card can't be sent without signing up" (after they get your info of course). This is deceiving and misleading customers so they can just get your information. Their statement on their own site says "Personalize and send beautiful invitations and greeting cards for FREE with Punchbowl®." NOTHING at all about needing a trial or subscription. Be honest and let customers know up front where it can easily be seen that they must sign up before wasting our time. I get enough junk mail and spam texts already. I know customer's contact information are sold to marketing companies without the customer's permission. Your competitors display their subscription notice yet Punchbowl hides it. That is wrong.

Tip for consumers:
Punchbowl is NOT free. You MUST subscribe to send anything and they don't tell you until after you provide your contact info.

Products used:
I canceled my order before submitting it

Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hi Tammy, thanks for reaching out. Punchbowl does not sell or share the email addresses or phone numbers of you or your recipients with anyone.

You can use Punchbowl for free through our iOS and Android apps OR when you start a free trial (just cancel anytime during the free trial period and you will not be charged). We also have a 30-day money-back guarantee, no questions asked. Please reach out to help@punchbowl.com if there is anything we can do to help.

Thumbnail of user kristineg195
1 review
0 helpful votes
January 21st, 2024

I thoroughly read the Help Q and As to find out how to block a sender. It says underneath the invitation it should say, "Don't want invitations from this host? Remove yourself." And that you can click on it. This does NOT exist so I can't remove myself!

Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hello, thank you for reaching out! I'm sorry to hear that you ran into some trouble. To opt out of receiving digital invitations or cards that are sent by text message, reply "STOP" and you will be removed from any future messaging sent by text. To remove yourself from digital cards or invitations that are sent by email, simply click "Remove yourself" which will prevent you from receiving emails from any Punchbowl user moving forward. Please send an email to help@punchbowl.com if you have any additional questions. We're always here to help! -Nicole in Marketing

Thumbnail of user hhodzic.amila
1 review
0 helpful votes
May 4th, 2024

When you are setting up your account, be sure to read the fine print. $7.99/month after the free trial is expired actually means Punchbowl will charge your card the full YEARLY amount of $95.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hello! You saw this charge because you signed up for an annual membership, rather than monthly. For annual memberships, the charge for the full year of membership is issued at the start of the billing period instead of being charged month-to-month. You can also use Punchbowl completely for free-- either through our mobile apps as well as when you start a free trial. You can cancel anytime and we have a 30-day money-back guarantee, no questions asked. Please reach out to help@punchbowl.com if you have any questions. - Nicole in Marketing

Thumbnail of user 2kandyland
1 review
0 helpful votes
March 15th, 2024

There's nothing special about this bar. They don't have a full bar as you would imagine. The food is basic and you pay the same amount if you were in a restaurant for the same money. Save your cash & go to the Northend

Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hello, you seem to have us confused with a different company! Punchbowl is the gold standard in online invitations and digital greeting cards. Check us out at www.punchbowl.com and start your free trial today!

Thumbnail of user neils160
1 review
4 helpful votes
January 27th, 2023

Went to the website, found a nice card for my daughter, was willing to accept an ad in it, and I couldn't send it without joining. Worse, even if I was willing to pay for one month $4.99 as advertised, they would charge me for an entire year. Read about others experiences here--even if I could contest any charges after canceling on my cc, I decided that deception up front often indicates later deception and problems. Not worth trusting this company.

Tip for consumers:
Misleading right up front...don't fall for it.

Products used:
None

Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hi. Thanks for reaching out. You can use Punchbowl for free through our apps or when you start a free trial (just cancel anytime during the free trial period and you will not be charged). We also have a 30-day money-back guarantee, no questions asked. Reach out to help@punchbowl.com if you have any questions! We want you to be happy! -Danny in Marketing

Thumbnail of user nonyab64
1 review
2 helpful votes
October 10th, 2023

Two years after I cancelled my subscription, they randomly charged me nearlt $60 and not in the month that would have been my renewal month. I emailed to get this corrected and they have said they will refund the money, but they also said in their response they have cancelled my subscription. Ya can't cancel something that doesn't exist. Wish I had never tried this company out. What a pain.

Service
Value
Quality
Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hi - Thanks for reaching out. It sounds like you may have had two active accounts on our site. We have a 30 Day Money Back Guarantee - no questions asked! Please send us a note at help@punchbowl.com with your account details and we would be more than happy to help. We want you to be happy! - Nicole in Marketing

Thumbnail of user amyh1833
1 review
6 helpful votes
April 13th, 2022

They say you can cancel your membership within 7 days and you won't be charged. So I went ahead with sending my daughter's birthday invite. When I tried to cancel, it said I would no longer be able to manage the rsvp's. So I'm forced to keep the subscription until her party, which means paying for an entire year's membership. What a scam. I will never use Punchbowl again and I hope this review is a warning to everyone else.

Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hello, thanks for reaching out. If you cancel your membership before your event you can manage your RSVP's for free through our app! Additionally we have a 30-day money back guarantee, no questions asked. Please reach out to help@punchbowl.com if you have any questions. We want you to be happy.

Thumbnail of user heatherp912
1 review
2 helpful votes
May 18th, 2022
Verified purchase

I'm not really sure why anyone would love this. I did the free trial and got charged (because I forgot, so that's my fault) $60 annual fee. I decided it would be fine since it had invitations and I could use it for other things. I cannot send out invitations without upgrading for EVEN MORE MONEY. What a joke. It's already digital, meaning it has no real material cost. $60 should be more than enough for what they're offering. I can't stand it. I would not recommend it to anyone.

Service
Value
Returns
Quality
Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hi. Thanks for reaching out. We do offer two types of memberships, digital greetings cards and digital invitations. It sounds like you signed up for one of our digital greetings cards packages. If you upgrade to one of our digital invitations memberships you will get access to both invites AND cards. When upgrading you will only be charged the difference between the memberships not for an entirely new membership. Additionally, you can use Punchbowl for free through our apps. If you have any questions or concerns please reach out to help@punchbowl.com and we would be more than happy to help. We want you to be happy! - Danny in Marketing

Thumbnail of user kirbyw26
1 review
4 helpful votes
March 16th, 2023
Verified purchase

Pre-Covid I used Punchbowl many times and was pleased. But post-Covid my CC and PW got into the hands of scammers. I received 4 fraudulent charges on my credit card. The scammers even had my password which was unique to Punchbowl. Check your CC statement! I don't know if they were hacked or were involved in the fraud but I will NEVER trust Punchbowl again.

Products used:
Paperless Post

Value
Quality
Thumbnail of user milannaf
1 review
10 helpful votes
January 7th, 2023

It's honestly not hard. When I sell something, I don't say, "Here's something free" and then, when a customer tries to take it, basically hold them up to extort them for money. Well, Punchbowl has no such moral qualms about treating its customers terribly. They advertise - through THE ENTIRE process - that you can make and send free invites. That's what I searched for in the search engine! Then, AFTER you've put time and work into them, Punchbowl dangles your head in a toilet and rifles you for all your spare change. Despicable. If they believed in their business, they would say, up front, that they charge for their service.

In no real-world situation would this be allowed: can you imagine a restaurant pulling this stunt? A car wash? A movie theater? Nope, there would be immediate backlash.

Despicable.

Service
Value
Returns
Quality
Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hi. Thanks for reaching out. You can use Punchbowl for free through our apps or when you start a free trial (just cancel anytime during the free trial period and you will not be charged). We also have a 30-day money-back guarantee, no questions asked. Reach out to help@punchbowl.com if you have any questions! We want you to be happy! -Danny in Marketing

Thumbnail of user lisat2232
1 review
7 helpful votes
January 10th, 2023

It's false advertising and they should be fined. They need to change their verbiage when soliciting their product. They completely extort you for money. After creating an invite and you try to send it. Then it says you need to pay even though it says free throughout the whole process. Their cards are less than mediocre so I figured I'd get what I'd get and give it a try. But nobody should pay for their lousy cards when they pigeon hold you.

Service
Value
Quality
Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hi. Thanks for reaching out. You can use Punchbowl for free through our apps or when you start a free trial (just cancel anytime during the free trial period and you will not be charged). We also have a 30-day money-back guarantee, no questions asked. Reach out to help@punchbowl.com if you have any questions! We want you to be happy! -Danny in Marketing

Thumbnail of user mariar2654
1 review
9 helpful votes
January 16th, 2023

They string you along with the promise of creating and sending free invites. Then, once you've spent time creating your invite, you literally cannot send it without signing up for a "free trial" which is 1 week. So unless your party is within a week- how is this useful as a free service?! Also, unless you purchase a premium membership, there are ads on your invite, which is why it didn't seem too good to be true. I mean, if I'm sending along ads with my kids' birthday invitations- shouldn't it just be free?

Products used:
None. I wouldn’t pay a dollar for this scam.

Value
Quality
Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hi. Thanks for reaching out. You can use Punchbowl for free through our apps or when you start a free trial (just cancel anytime during the free trial period and you will not be charged). We also have a 30-day money-back guarantee, no questions asked. Reach out to help@punchbowl.com if you have any questions! We want you to be happy! -Danny in Marketing

Thumbnail of user suet497
1 review
6 helpful votes
April 16th, 2023

I was very unimpressed that your service, advertised as FREE on google search, required payment of a subscription fee to manage RSVPs!
I was ok with paying one month, at $3.99, if required, but I was extremely UNhappy to discover that the cost of the full annual subscription of $50 had been charged! Additionally, the exchange rate was 30% to my Canadian dollar; they took over $66 out of my bank account!
I cancelled my subscription on April 3rd and I want my refund...

Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hi. Thanks for reaching out. You can use Punchbowl for free through our apps or when you start a free trial (just cancel anytime during the free trial period and you will not be charged). We also have a 30-day money-back guarantee, no questions asked. Reach out to help@punchbowl.com if you have any questions! We want you to be happy! -Danny in Marketing

Thumbnail of user teaeubanks
1 review
4 helpful votes
April 5th, 2023

They charged my credit card $98.55 for an annual subscription just to send out birthday invitations for my daughter's birthday. I do not remember agreeing to an annual membership. Membership for what exactly? I'm not a party planner and I only have 1 child what would I possibly need with an annual membership? It's disappointing that this is the way this company chooses make its money. This is a service I will no longer use and will tell everyone I can not to use either! I contacted customer service when I noticed the charge on my PayPal account and all I got was it was my responsibility to cancel and they have no idea when a customer wants to cancel. The problem with that is I never agreed to it! So basically they charge me $98 to send an electronic birthday card for a 7 year old. Shameful!

Tip for consumers:
Don’t use this Punchbowl they are a scam!

Products used:
I sent and electronic birthday card

Service
Value
Returns
Quality
Thumbnail of user mada37
1 review
4 helpful votes
June 25th, 2023

I was working on invitations and i filled everything out and it gave no indication that i would need to pay for anything, but, after i pressed send and worked on it for a really long time it said i would need to pay for the premium membership! Rude rude rude

Tip for consumers:
dont waste your time just send the invitation in a group chat

Products used:
nothing cuz they tricked me

Service
Value
Quality
Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hi. Thanks for reaching out. You can use Punchbowl for free through our apps or when you start a free trial (just cancel anytime during the free trial period and you will not be charged). We also have a 30-day money-back guarantee, no questions asked. Reach out to help@punchbowl.com if you have any questions! We want you to be happy! -Danny in Marketing

Thumbnail of user kristenl320
1 review
2 helpful votes
June 22nd, 2023

Says it's free but it's just a 7-day trial, which it doesn't tell you until after you've spent all your time creating the evite. Total garbage. Sad I'll have to deal with their emails forever now.

Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hi. Thanks for reaching out. You can use Punchbowl for free through our apps or when you start a free trial (just cancel anytime during the free trial period and you will not be charged). We also have a 30-day money-back guarantee, no questions asked. Reach out to help@punchbowl.com if you have any questions! We want you to be happy! -Danny in Marketing

Thumbnail of user charisa8
1 review
2 helpful votes
June 18th, 2022

I sent out my daughter's birthday invitation using punchbowl last night. For some reasons I can only login to my account through the website but not the app. What is going on? Is it a trick for force me not to be able to cancel the membership until the party is over? I used the exact same login with no problem on the website but it kept on saying trouble logging in when I tried to do it on the app! I feel cheated.

Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hello, thanks for reaching out. We're sorry to hear that you ran into some issues. Can you send us a note at help@punchbowl.com with your account details so we can help troubleshoot the issues you mentioned? We'd like to help! - Danny in Marketing

Thumbnail of user ericb2370
2 reviews
3 helpful votes
January 9th, 2023
Verified purchase

After spending a week setting up the invitations and being promised "free online invitations", we go to complete the process and send our invitations, only to get hit with a paywall. Our "free online invitations" ended up being "free for 7 days", then you have to pay. Classic bait and switch if you ask me! Nowhere during the whole process was a fee or payment ever disclosed until the very end.
Believe me, we are definitely canceling after we receive all of our RSVP's, but I have a feeling it's going to be difficult. The best, is by default, they try to sign you up for a yearly plan instead of a monthly plan (they do this by manipulating the price, the yearly is less per month, and by classic making it the first option), so it seems like they trick people into signing up for more then they need. Here's an idea Punchbowl, don't be deceitful and people would actually value the product you offer!

Tip for consumers:
There was a fee to use the service UP FRONT

Products used:
Online Invetations

Service
Value
Quality
Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hi. Thanks for reaching out. You can use Punchbowl for free through our apps or when you start a free trial (just cancel anytime during the free trial period and you will not be charged). We also have a 30-day money-back guarantee, no questions asked. Reach out to help@punchbowl.com if you have any questions! We want you to be happy! -Danny in Marketing

Thumbnail of user eannfarrell19
1 review
2 helpful votes
June 30th, 2023

This web page was not clear on their charges after their free trial. Charged us for the whole year. Giving it my lowest score. Do not recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hello, thanks for reaching out. We offer both monthly and annual memberships. It sounds like you signed up for one of our annual memberships. If you would like to switch to monthly please send us a note at help@punchbowl.com with your account details and we can help get that fixed for you! - Danny in Marketing

Thumbnail of user bent706
1 review
3 helpful votes
December 28th, 2022

The "monthly fee" will be charged a yearly amount, right up front, without them clearly marking it so. Then they're still going to include ads and will cap you at 50 people unless you upgrade to a higher amount. Disputing with the bank.

Value
Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hello, thanks for reaching out. We offer both monthly and annual memberships. It sounds like you signed up for one of our annual memberships. If you would like to switch to monthly please send us a note at help@punchbowl.com with your account details and we can help get that fixed for you! - Danny in Marketing

Thumbnail of user mindyg88
1 review
2 helpful votes
June 30th, 2022

I spent 30 minutes creating and organizing a FREE invitation here. But in order to send and manage I had to PURCHASE an annual membership. No way around it. Slimy, dishonest and exceptionally poor business practices. Never again.

Service
Value
Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hi. Thanks for reaching out. You can use Punchbowl for free through our apps or when you start a free trial (just cancel anytime during the free trial period and you will not be charged). We also have a 30-day money-back guarantee, no questions asked. Reach out to help@punchbowl.com if you have any questions! We want you to be happy! -Danny in Marketing

Thumbnail of user jillh393
1 review
3 helpful votes
December 6th, 2020

This website markets itself as being fee, then prompts you to pay a monthly fee. If you cancel the membership before the year is up they charge you the entire annual fee. Very misleading. Also I took a membership to be able to send invites for a work party, I'm assuming our firewalls don't allow it. I was charged for a year for a service that essentially useless to me. Do not recommend.

Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

We're sorry you didn't have a good experience. It sounds like you signed up for an annual membership. Please know that you can use Punchbowl completely for free -- either through our mobile apps or when you start a free trial (just cancel anytime during the 3-day free trial period and you will not be charged). You can also cancel anytime and we have a 30-day money-back guarantee, no questions asked. Please reach out to help@punchbowl.com if you have any questions. - Meghan in Marketing

Thumbnail of user kerryl254
1 review
0 helpful votes
June 27th, 2023

Just to let people know, they show you the monthly price but charge you for a year. Can cancel but you loose your money ney.

Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hello, thanks for reaching out. We offer both monthly and annual memberships. It sounds like you signed up for one of our annual memberships. If you would like to switch to monthly please send us a note at help@punchbowl.com with your account details and we can help get that fixed for you! - Danny in Marketing

Thumbnail of user gerhardts
1 review
4 helpful votes
May 29th, 2019

My wife and I used Punchbowl to create invitations to our sons graduation party - I expected that at the end of designing the invitation ( which did look nice) that I would be hit up to be charged to send the invitations ad free - fine, fair enough - however, I thought I was being charged $30 and instead was charged $83! Plus I can't log in to the account to check if anyone responded - I get a message that the email that my payment receipt was sent to is not a valid account. Say what? I tried calling and the answering machine says that only emails to *******@punchbowl.com will get a response. RIght. What century will I receive a response? And I read other posts who say that they can't cancel - they keep getting charged. What a mess. JUST. STAY. AWAY. I wish I'd found this site before I became a victim.

Thumbnail of user sarahw420
Punchbowl M. – Punchbowl Rep

Hi Gerhardt! Thanks for reaching out. Our service is not a scam and at no point would we ever fraudulently charge a customer. Customers have the choice between two different subscription plans when purchasing a membership - a monthly option and an annual option. It sounds like you selected the annual option during checkout. The correct email address to reach our customer support team is help@punchbowl.com (not "helpme"). We have a wonderful team that always responds within 1 business day. We'd like to help you log into your account and can also help you cancel your membership if that's what you'd like to do.

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From the business

Punchbowl makes it easy to create and send beautiful, free online invitations and digital greeting cards from your phone, tablet or desktop.

Company Representative

Thumbnail of user sarahw420
Punchbowl M.
Typically responds within 3 days

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