Public Storage Reviews

Please don't rent here. Con artist. Tell you one price to get you in, and then load you down with a lot of extra cost. First month for $1 is a lie. I have a 5 by 10. For a weak and a half I'm out of $140. My bill was supposed to be $60 a month after, 2 month for a $1

Ive had 2 storage units in 2 1/2 years, started with a smaller unit and 3 months ago upgraded to the next size up. This larger unit started at $117.00 a month and in 3 months time it is now $148.00 a month. The smaller unit I had, went from $50 something and increased 2 times in almost 2 years to almost $100 a month. What changes in storage until with no electric, no water, no windows - what changes to make them continue to increase the cost of the unit? Horrible way to treat their customer! In 2/12 I have paid them over $2500 - I could build my own small barn for that and that is exactly what I will do! No I am not adding my proof of purchase!

I have been a customer for 5 years. That does not count for anything if you fall on hard times. I was living in a hotel because I had no where else to go. I had churches helping but only for so long. I am going to be put out on the street. I am 64 and disabled. Public Storage would not let me make smaller payments on the back rent. My mom's things are going to be sold on the 26th of September. I will have nothing left of her except memories. Public Storage customer service told me the process could not be stopped and it was out of their hands. They would not tell me whose hands it was in. Is this customer Service?,
Diane Scott

Me and my significant other went by there to look for a storage unit, for our new home and we were 100% satisfied with Antonio's customer service. I mean he was phenomenal; even my fiancé was extremely happy and that's very important to me. He was quick to respond to our questions and helped us with exactly what we were looking for. He was also very professional. Me and my fiancé will be coming back again once we move into our new home. And I highly recommend that you use him if you are in need of a storage unit.

Katie, the woman at property "# *******"; was an example of what an face a company needs to present to clients. Helpful with a positive attitude and willing to assist with the needs of the customer.
Thank you Katie, you deserve a merit of recognition for your wonderfulness and willingness to help me during this period.
James M Locke
Alexandria, Virginia

I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law.

This place is awful. The regional manager Marina and the one above her Lisa Thomas are criminals. They allowed a unauthorized user to have my gate code. That person went in and stole over $8000 of furniture from my unit. Not only that, but there was rat poop alllllll over everything and rats eat through furniture at this property. They will do nothing to help you out after they have made a mistake. Lisa doesn't care about customers. She will hang up and be completely rude. Dora is the only employee who seems to show any remorse or care for customers. DO NOT USE THIS PLACE! They will get your stuff stolen and highly damaged and DO NOTHING TO HELP!

We got out the stuff delivered but delivery was very poor. Only one person came for the delivery it was taking ages for him to get the stuffs moved into the apartment.We had move some stuffs to our apartment on our own.The only person came for delivery did not have sufficient tools to assemble tables and mattress bed stand. Also i had to pay 25 $ more at the time of delivery which is not mentioned in the bill at all. Few damaged items too.

Too costly as well, Initial quote was 2300$, So that i wont move to other movers and packers, The day before the pick up and gave another estimate to 4000$ and at the time of pick up ended up with 4600$

To whom it may concern,
During the past seven years I have been a faithful storage unit customer with Public Storage.
Throughout the years I have come in contact with many property managers and site employee's, all of which have conducted themselves with professionalism and kindness.
The Saturday only site manager Sean at the Moorpark, CA location has shown himself to be the icing on the cake.

Sean has a very special way of relating himself to your personality and your needs. Based on my personal experience, Sean is someone who works beyond the scope in making my time and space an enjoyable experience.
Thank you to whomever made the decision to bring this bright light onto the payroll.
Another reason why I'm happy to continue my relationship with Public Storage at this time.

I have moved and the location I pay my bill is@ property number ******* which Mr. Daric are there most of the time as soon as I enter I am greeted with a smile and great manner, always have a joke to finish out the day.
They are very polite. Professional, taking time to explain and before you leave he ask is there something else that I can help you with, There has been three time that My storage@ another location I was having issues with, Mr. D said that he would get it correct with the manager and he did, he is (they) are very honest the best, nothing
less I don't feel that there are any better services than this.{. Maria Stewart

We reserved one unit, once there realized needed more Judy was fantastic got us two more one right next to other and one even closer to door. Unloading a 26 foot trailer was a nightmare but Judy made sure we had no issues.