The company has garnered a mixed reputation, with customers appreciating its user-friendly interface and the ability to locate individuals effectively. Many users find the service affordable and helpful for reconnecting with lost contacts. However, significant concerns arise regarding the accuracy of the information provided, with multiple reports of outdated or incorrect data, particularly concerning criminal records and personal details. This inconsistency has led some customers to question the reliability of the service. Overall, while the platform shows promise in usability and accessibility, improvements in data accuracy are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
How updated is ur info on people. Like if they moved 2 months ago. When would it show?
No way to go back if you click wrong thing. Info missing on myself. How much is missing on others?
Information was very accurate. Very helpful. Thank u
Yall should verify that someone is really died because on my report it states that my grandmother passed away in 2015 and she is still alive and it states that my grandpa is alive and he passed away sone years back to be very honest that hurts. Forgot this site nothing in my report was right except for my address and my old cell phone
Amazing! I'm so surprised I'm only now discovering this website.
Lacking a lot of information from the public domain
Wish it was more accurate. And also you should add references as to where the information came from.
Answer: Hey Eric, We'd be happy to help you with that but will need to verify your account info. The best paths to do that are to call our Member Support (800-617-3169) or use the Manage Membership feature within your Member Portal (online account). Thanks for your question and for your business!
Answer: Hi Randy, please contact our Member Support staff at 800-617-3169 Monday - Sunday from 5am to 9pm PT. Best, Public Info Services Support