The company has garnered a mixed reputation, with customers appreciating its user-friendly interface and the ability to locate individuals effectively. Many users find the service affordable and helpful for reconnecting with lost contacts. However, significant concerns arise regarding the accuracy of the information provided, with multiple reports of outdated or incorrect data, particularly concerning criminal records and personal details. This inconsistency has led some customers to question the reliability of the service. Overall, while the platform shows promise in usability and accessibility, improvements in data accuracy are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It's been I wish there were links to their social media accounts and to more pictures
Quick and easy... only a few items that were incorrect or about other people.
Extremely well put together, best information I've ever seen, easy to understand
This app is absolutely Excellent and comes in handy when needed
All I have been able to get is addresses alias. I was interested in marriages divorces facts on criminal records. I am disappointed
Had an issue work my card being charged and the second Representative I spoke with ward so helpful and processed my refund without any issue.
Info not accurate. I have a criminal record and it doesn't show up
Helping me locate my children. And check potential spouses
It's good for the money they just need to update their records
I am not getting any results for Employment and other categories from there down.
So far there appears to be good general information.
It seems that you don't have all correct info & or any info on someone. The info I get is what I already know.
:): ) :): ) :)
Says no drivers license when in deed people have one
Lacks marriage and divorce info but otherwise great
The information I am receiving is from fifteen to twenty years old.
Most detailed background check I have ever used. Just wish it had more on look up social profiles. But none the less love it. Thanks2
The site information is: like outdated or even incorrect. Close; does not count.
Mr. Joseph
The information provided is either not complete or very inaccurate. I've searched several people i know personally and found missing information or information I know to be untrue.
It has personal details that are correct but also some that are incorrect, like possible associations. It also doesn't show criminal records that are real.
Answer: Hey Eric, We'd be happy to help you with that but will need to verify your account info. The best paths to do that are to call our Member Support (800-617-3169) or use the Manage Membership feature within your Member Portal (online account). Thanks for your question and for your business!
Answer: Hi Randy, please contact our Member Support staff at 800-617-3169 Monday - Sunday from 5am to 9pm PT. Best, Public Info Services Support