The company has garnered a mixed reputation, with customers appreciating its user-friendly interface and the ability to locate individuals effectively. Many users find the service affordable and helpful for reconnecting with lost contacts. However, significant concerns arise regarding the accuracy of the information provided, with multiple reports of outdated or incorrect data, particularly concerning criminal records and personal details. This inconsistency has led some customers to question the reliability of the service. Overall, while the platform shows promise in usability and accessibility, improvements in data accuracy are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Not getting matches on some, and old info, yes, new is missing a lot
Information is missing on people that is absolutely public record
We are sorry to hear this feedback; we report on all information we have available. Please call us at 1-800-617-3169 in order to resolve this situation to you satisfaction.
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Thank you for the 5-star review.
I give a middle initial and I get everyone with a different middle initial. But overall info is good when found.
The information you give is very old. Not current or updated information.
It's fast n easy.but much of my info correct...The person who added info.needs to be prosecuted
Love it l, pointed me in the right direction and showed me what I was looking for
You find the right person but don't really have any info
Search is not easy. Birthday options not available to filter searching
Info provided is useless. I even did a search on myself to confirm accuracy and it is NOT very accurate, wish I had done the trial on a different site.
There is incorrect information in here which I find not so nice. It seems the data is collected from public record banks. But as we all know, all of the information may NOT be true & correct.
Great reports, more info than others I've checked out.
Not 100% accurate or really even close but does have a lot of info that is as well
Quick, basic...lacking some info in many categories.
Mediocre...at best.
In this day and age of information data sources...these databases lack data points that anybody looking for pertinent info would like to have.
I love,I can use some information to check for the people I interact with and I feel safer around them
Love this I found out stuff about myself I didn't know was so easy for people to find. Thank u
So far just old addresses and no new phone numbers
I'm thankful for to have the opportunity to find the application because I wanted to find a family that I didn't know about him 25 years ago.
It does not contain up to date criminal records. I searched myself, along with a few family members and a few friends, NONE contained the correct criminal records! Very disappointed!
Report information isn't up to date and information not given according to state isn't mentioned until after signing up
Answer: Hey Eric, We'd be happy to help you with that but will need to verify your account info. The best paths to do that are to call our Member Support (800-617-3169) or use the Manage Membership feature within your Member Portal (online account). Thanks for your question and for your business!
Answer: Hi Randy, please contact our Member Support staff at 800-617-3169 Monday - Sunday from 5am to 9pm PT. Best, Public Info Services Support
We appreciate your review; we report on all information we have available. Please call us at 1-800-617-3169 in order to resolve this situation to you satisfaction.
Thank you