The company has garnered a mixed reputation, with customers appreciating its user-friendly interface and the ability to locate individuals effectively. Many users find the service affordable and helpful for reconnecting with lost contacts. However, significant concerns arise regarding the accuracy of the information provided, with multiple reports of outdated or incorrect data, particularly concerning criminal records and personal details. This inconsistency has led some customers to question the reliability of the service. Overall, while the platform shows promise in usability and accessibility, improvements in data accuracy are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Gives me the most updated info on the people that I am looking for
Thank you for your review, it's great to hear this type of feedback.
Not accurate and not as much data as promised no social media accounts...
We are sorry to hear this feedback; we update our website constantly and report on all information we have available. We do have social media profiles on our website that users are able to search. Please call us at 1-800-617-3169 in order to resolve this situation to your satisfaction.
I'm finding people I have lost over the years and it's wonderful. I'm also having the ability to correct hopefully some inconsistencies with my own report
We appreciate your review; we update our website constantly and report on all information we have available.
Love Public Information services...answers a lot of my genealogy questions!
Thank you for your review, it's great to hear this type of feedback.
Information outdated and/or not updated. Also pertinent known information is missing
We are sorry to hear this feedback; we update our website constantly and report on all information we have available.
Random Associations. People I've never met, but my step-sister's ex-husband's half-sister. What a bunch of garbage.
We are sorry to hear this feedback; we update our website constantly and report on all information we have available.
It's good but some of the information isn't correct. I searched my name and half of the addresses I never lived there and some of the people I'm associated with I don't even know. But with the general information hopefully it's correct.
We appreciate your review; we update our website constantly and report on all information we have available. We hope your rating reflects an overall positive experience.
It's a great web site been to many and this one is great thanks
Thank you for the 5-star review.
Some info missing that is reported on other sites. A lot of confused information
We appreciate your review; we update our website constantly and report on all information we have available. We hope your rating reflects an overall positive experience.
Very helpful. Have used many years and almost always find who I'm looking for. Very good service.
It's great to hear this type of feedback.
I'm getting alerts that a profile has changed but it never shows what changed
We are sorry to hear this feedback; we are always happy to assist all customers at 1-800-617-3169.
Decent, definitely exceeds the same offers from similar apps.
Thank you for the feedback.
Great experience for me hopefully starting to bring closer to the family.
Thank you for your review, it's great to hear this type of feedback.
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Thank you for your review, it's great to hear this type of feedback.
Great to be able to check into anyone you need to or if you're looking for someone.
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Wish the report went back farther in the years, but other than that, it is great so far.
We appreciate your review; we update our website constantly and report on all information we have available.
I was expecting a lot more information but it's the bare minimum
We are sorry to hear this feedback; we update our website constantly and report on all information we have available. We hope your rating reflects an overall positive experience.
One of the people I looked up was just arrested in Louisiana right before Christmas 2023 and it's not in here
We are sorry to hear this feedback; we update our website constantly and report on all information we have available.
Some information is correct some is outdated or unconnected
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Answer: Hey Eric, We'd be happy to help you with that but will need to verify your account info. The best paths to do that are to call our Member Support (800-617-3169) or use the Manage Membership feature within your Member Portal (online account). Thanks for your question and for your business!
Answer: Hi Randy, please contact our Member Support staff at 800-617-3169 Monday - Sunday from 5am to 9pm PT. Best, Public Info Services Support
Thank you for your review, it's great to hear this type of feedback.