Overview
The company demonstrates a generally positive reputation, with customers appreciating the quality of study materials and the user-friendly ordering process. Many users find the resources helpful for exam preparation, highlighting effective organization and supportive content. However, significant concerns arise regarding customer service, particularly delays in document processing and inadequate support for inquiries. Complaints about the accuracy of practice tests and a lack of clarity in product details also surfaced, indicating areas for improvement. Overall, while the company excels in product quality, enhancing customer service responsiveness and clarity could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I am unable to log in and I have made sevseal calls to have it corrected I am going to contact the secretary of state regarding this issue.
2nd time I ordered this test. I did not receive the test prep that I paid for when I signed up for my exam.
Hi Kelli, we have sent you a message last August 4,2023. However, we have not received a response.
We apologize for any inconvenience you've experienced with your test prep materials. We understand the importance of receiving the materials you paid for in a timely and efficient manner.
When you place an order for test prep materials, you should receive a second email containing your access code. This code is used to create a GMetrix account and access your practice test. If you did not receive this email or are facing difficulties accessing the test prep, we recommend contacting our support team at support@gmetrix.net. They will be able to assist you in resolving the issue and ensuring you have the necessary access.
We apologize for any frustration this may have caused and appreciate your patience. Your success is important to us, and we're here to help you every step of the way.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're committed to ensuring you have a positive experience with our services.
Hoping the practice tests help give a realistic preview of test day
Easy to navigate the website and instructions were very clear.
I love that they have prep questions to help me pass my test the first time
This is the 2nd order I put in. I never receive a code and I paid for it. Please send me the code for this test.
Hi Winifred, we have sent you a message last June 9,2023. However, we have not received a response.
Thank you for providing feedback about your experience in accessing your practice test. We apologize for any inconvenience you may have encountered.
After placing your order, you should receive two emails - one confirming your order and a second email from PSI Online Store Support containing your GMetrix access code and instructions for accessing your practice test. It's important to create an account with GMetrix using the access code provided in the email in order to access your practice test.
We apologize if the instructions were not clear or if you experienced any issues in accessing your purchase. We will carefully review our processes to ensure that clearer instructions are provided to our customers on how to access their purchases, including the GMetrix practice test.
If you are still encountering difficulties in accessing your purchase or have any further questions, please do not hesitate to contact us via email at CDcareweb@psionline.com for assistance. We value your feedback and appreciate you bringing this matter to our attention. Thank you.
While taking the class this. Was an option that was suggested for the students to take.
I am not able to purchase my test through my signin that i use to take the state test so that is irritating!
We understand your frustration, and we're here to help. We did attempt to contact you in response to your issue on October 19,2023.
To assist you with purchasing your test, please contact us via email at support@psi.mail.memorang.com.
Thank you for your patience and understanding.
Great experience with psi training. The education assistance from psi helps me alot. The psi training helps alot, thanks.
PSI is a opportunity for students to learn and grow. PSI has helped many students to progress in their educational goals. I'm grateful for the educational opportunity to continue my learning experience with PSI.
I'm grateful for the educational opportunities that PSI has given me.ppSI has given me excellent add advice to progress in my field of learning.PdSI has helped me to develop career skills that I can use in my life field of work.
Excellent experience. PSI provides great testing experience.I'm glad that I have continued training with PSI.
PSI has been good for me and my busy schedule PSI is a wonderful organization that supports my continued training.I have had a great learning experience with PSI.
My experience with psi has been good. My overall experience with psi is 5 stars, psi provides challenging learning materials.I'm glad to be studying with psi.
Easy to use and my information was imported flawlessly and quickly.
If I pay 70 dollars for test, I should have unlimited attempts to retake it as I want. The fact that I can only retake it once is a bunch of BS!
Hi Jose, we have sent you a message last July 4,2023. However, we have not received a response.
Thank you for bringing your concern to our attention. We understand that you are disappointed with the current retake policy for our test and we apologize for any inconvenience this may have caused you.
We appreciate your feedback and understand your dissatisfaction with the current retake policy.
We apologize for any inconvenience this may cause you, and we appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out to our relevant team via the toll-free number (866) 589-3088 or by email at support@psionline.com
Thank you for choosing our business as your testing provider, and we wish you the best in your endeavors.
This is the second time I place the order but it wasn't received the first time.
First order No. *******
Thank you for bringing this to our attention, and we apologize for any inconvenience you've experienced with your order. We did attempt to contact you in response to your issue on December 15,2023
To assist you further, we recommend reaching out to our support team directly at 866-589-3088 or via email at ptsupport@psionline.com. Please provide the following information in your communication:
Full Name
Order Number (if available)
Description of the Issue
Our support team will investigate the situation. We appreciate your patience and understanding as we address this matter.
If you have any additional questions or concerns, please include them in your communication, and we'll do our best to assist you.
Thank you for choosing our services.
Horrible customer service, unprofessional and incompetent service reps. Glitchy third party website. Overall awful expirience
We're truly sorry to hear about your negative experience and we did attempt to contact you in response to your issue on August 21,2023.
To address your concerns, we would like to gather more information. Please provide us with your full name, exam confirmation number, and the details of the specific issues you encountered via email at CDcareweb@psionline.com.
This will help us investigate and resolve the problems you faced. We understand your frustration, and we're committed to improving our service and ensuring a smoother experience in the future.
Thank you for your feedback, and we look forward to assisting you further.
After 20 min hold, "not taking none of your info" 2nd try - hung up on me when I asked her to slow down.
Hello, Anselette A. We're here to help you. Please send an email to cdcareweb@psionline.com and include your contact details, exam details and the full details of your concern. We will wait for it.
It has been a pleasant experience and easy to navigate. Local testing centers makes it convenient.
I bought a practice exam from psi a couple years back to see where I was at and I think the price has came down I appreciate that
Quick and easy. I had no problem checking out with issues. Unsure on the testing so we shall see.
Very helpful thank you for being such the nice people you are and you guys rock thank you so much
Easy to use and follow the steps. The representatives are very nice and helpful.
Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development.
Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey.
Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics.
We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades.
Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
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Hi Selwyn, we have sent you a message last April 14,2023. However, we have not received a response.
We apologize for the inconvenience that you have experienced with logging in. In order for us to further assist you, may we know what site are you trying to log-in? If you're encountering an error message, a screenshot would be very helpful.
Once we receive the requested information, we will work towards resolving the concern promptly. You may send your response to cdcareweb@psionline.com We value your feedback and we are committed to providing exceptional service to our candidates.
Thank you for bringing this to our attention.