PromGirl

Return policy is not clearly expressed prior to ordering. Refunds are not accepted and you are held captive to return business via store credit or lose your money outright. Shame on you Promgirl for taking advantage of the online buyer How is one supposed to know what an online dress will look like in person, but it doesn't matter because you already have my money. In this new world of online shopping, this practice is Absolutely wrong and deceitful.

I wasn't home when my daughter's order was delivered and she was away at college so I didn't even open until she got home the following weekend to try on graduation photo dresses. Neither fit, and I filled out request for return authorization. They asked for more information, even though the information they needed was on the request as I filled out the form on their website. They stalled, and now won't accept my return. Even if they did, they only give store credit. I will never have my daughter order here again.

My daughter spent $218 on a prom dress. The buzzer system in our complex doesn't work so I left a message to call when being delivered. The delivery company never called and tried to deliver 3 more times then sent the dress back to the company. They wouldn't let my daughter change the delivery address and wouldn't issue a refund. They told her she could have store credit. We never even touched or saw the dress and why on Earth would we ever buy anything else from such a useless company? DO NOT BUY FROM THEM!

We ordered a prom dress. Due to issues etc (hospitalization) I messed up in returning dress on time. Plus the bodice does not match quality of dress and would have to be modified (at our cost) For 30 minutes I pleaded with a "Customer Service Agent" who would not listen etc. But recite their rules. DO NOT PURCHASE from this company if you need service or understanding. I understand now why their ratings are below 4 stars now.

You have 5 days to return from the date of the Fed Ex package date even if you do not receive it... we spent $260 on a dress that we now cannot return and it's still in original packaging. I would shop other places - this site is really expensive with an intentionally short return policy (the shortest I have ever seen) so you're screwed and no exceptions. Don't order from this site.

The dress did not fit despite using measurements. When I returned it I was given a store credit that I will never have a reason to use! Nor would I want to after this experience.

They have very rude costumer service. I would not recommend at all. They shipped my dress later than 1-3 days. I then got my dress late and am not allowed to return or get compensated for it. It was my senior prom and I had to go out the day off to get a dress that I would actually have in time. They did not care at all and do not help.

Be sure to request RMA within 7 days or you are completely out of luck. Customer Service is not at all understanding or helpful. I offered to pay restocking fee or store credit and they said flat NO. Even the Director of Customer Service didn't care.
Dress ARE NOT standard sizes. My daughter is a standard size 8. One dress was way too small and the other was small in waist and big in bust (and she has a bust).

I bought 2 homecoming dresses for my daughter to be sure of the size the end of September. I returned one and they received it 10/10/2022. It is now 12/13/2022 and I still have yet to receive my refund! 30 business days they say. I have sent several emails because you can't speak with anyone on a telephone! And to no avail I'm still waiting on my $200 refund! Never will I use this place again

Promgirl customer service refused to issue a return authorization number when I requested one as per their written policy. Beware.

My daughter ordered a prom dress from them. Unfortunately it didn't fit so she sent it back the next day. They take forever handling returns and they only giving store credit. My daughters prom is in two weeks…she's still waiting for store credit so she can't order a new dress. She is absolute devastated…and she's getting no help from their customer service department. PromGirl are going to ruin her prom because she will not be able to get a new dress in time, and she can't get her money back so she can go and buy her dress another place. Shame on you 'PromGirl.com'

Such a horrible return policy. You need to read the fine print. Dress arrived late and they still wouldn't give me a refund past 7 days.
Just awful customer service.

I would NEVER purchase a dress from a store that only offered store credit. They only offer you that for 10 days and then after that you get zero back! Horrible store policy and the employees are very rude!

My daughter's dress did not fit even though we checked her measurements before we ordered. We then complied with their return policy and they will not refund the money so I am out $350. The policy was not clear that I would not get a refund. What am I going to do with store credit?

So by "Easy Returns" this business means you can send the dresses back for a store credit? NO refunds, even within the non-standard 10 day return window? (48 hours of which you need to leave for them to get back to you with an RMA before you can even ship your return...) This is not what "Easy Returns" means to an online consumer. It's not a return at all... it's shipping the merchandise back to the store to resell to another consumer. This is a pyramid scheme. Particularly when you consider what happens if you decide to use the store credit...

Playing this one step forward, if you assume the store credit is given in good faith... what happens if you order a dress using your store credit, that doesn't fit, that you want to return? Do you get your store credit refunded? Surely not - just more store credit. (And this company can re-sell yet another dress.)

It's clearly misleading. I am reporting this business to the BBB and calling my credit card company. Sad that this website preys on teenagers who may not know better. I'm a 35-year-old shopping for a bridesmaid dress and am blessed to be able to afford a $738 mistake, but I couldn't have when I was a teenager.

Bought a dress for my birthday party. Grandma got covid and passed away a few days ago so I had to cancel my party. I requested a return label a day too late. The "manager" that had called me back said "sorry for your loss but there is nothing we can do" and hung up on me. Don't bother with this company.

Horrible experience! Borderline unconscionable! I ordered a dress on 4/20 ans received it 4/21 (Wednesday late in the evening). The next day my family came down with covid symptoms and became sick. I was unable to attend the event that this was ordered for. I attempted to return today (5/1) when I finally had the energy to actually get out of bed and start the return. The rep commented to me cia message that we missed the 7 day return window. I asked for reconsideration based on the situation. I was dismissed and told basically too bad! Horrible!

Bought a dress for daughter with full intention that she was going to prom based on the schools recommendation. On May 19th, we are told that prom is cancelled. I paid almost $400 for a dress that my daughter will NEVER wear! I understood the 7 day refund policy but like i stated, there was not an intention of not going. Promgirl does not care about this at all and is not willing to return me my money, even during this financial crisis. I will NEVER shop or recommend anyone to shop with your stores again due to your lack of compassion during this horrible time where our seniors have already lost so much.

Canceled my order without notifying me, and when I reached out they said I had "a chargeback on a previous order" and they were no longer accepting orders from me; however, I made my account solely to order the one dress and had never previously ordered from them. They neglected to respond to my inquiry about the chargeback. My mother ordered 3 dresses from them a few years back from a different account. Only two dresses came in, and the box was undamaged. Support was rude and swore that all three dresses were in the box and basically called my mother a liar. They refused to refund her for THEIR mistake. DO NOT use this website unless you want to get SCAMMED!

I had an awful experience with customer service. I ordered a dress and was sent the wrong color so I had to mail back for an exchange and by the time I got my exchange I no longer needed it. I tried to process a return to send back but because it was past 7 days that would not even help me. The dress is still in the box never worn and they still cannot process a return after THEY are the ones that made the mistake in the beginning. I will NEVER order from here again and advice you to shop somewhere else!

My daughter's dress had the "security ribbon" attached in such a way that she couldn't try the dress on without cutting it on one end. That voided their so called Return Policy even though the tags were still on the dress and it was obvious that it had not been worn and was in a SMOKE FREE home. I had to pay to have the dress returned to me. I will never purchase from them again.

I ordered a prom dress expedited shipping. It was lost by Fedex. I called to report it lost and was told that there is nothing PromGirl can do to replace the dress until Fedex declares is lost. Got confirmation from Fedex it was lost and PromGirl still refused to send a replacement. They also refused to refund me for my purchase. I had to file a complaint with the credit card company to get refund

Bought a dress. Toooo long. Unexpected issues came up with our family. We tried to return-NEVER WORN. The company would not refund,! Because we contacted them a few days too late. No empathy. Never again.,,