I had an awful experience with customer service. I ordered a dress and was sent the wrong color so I had to mail back for an exchange and by the time I got my exchange I no longer needed it. I tried to process a return to send back but because it was past 7 days that would not even help me. The dress is still in the box never worn and they still cannot process a return after THEY are the ones that made the mistake in the beginning. I will NEVER order from here again and advice you to shop somewhere else!