The company provides services to the infamous website http://flibusta.is/, which distributes thousands of pirate e-books, infringing rights of hundreds of writers around the globe. The company never replied to my inquiries to remove my e-books, nor it has ever done anything about that. Distributing pirate content infringing exclusive rights is against the law.
We ordered email hosting from them "offshore email" and our account never got set up. Private layer almost never replied to any tickets, I had to open 5 tickets and then I would get one answer. Their phone number Puerto rico always goes to voice mail.
Also it is very expensive (1 dollar a minute) to dial puerto rico from India.
The product I ordered is cheap only 10 dollars/month but if this company doesn't care about customers or even set up the product they should just stop doing business.
Their standard excuse always, copy paste:
Please excuse us for the long delay in the response to this ticket.
The ticket had been misplaced in other department."
Ticket # 36730
Payment receipt number:
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