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PrimeStyle

How would you rate PrimeStyle?
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Nevada
1 review
1 helpful vote
Follow Lisa D.
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I ordered a pair of stud earrings from Primestyle with 0.50CT round cut diamonds in yellow gold. The earrings were great, the only problem was the back was coming off quite easily. I almost lost the ring because of the problem. I contacted Primestyle and told them about it, they were kind enough to replace the back. It’s much safer now. Coming to the jewelry, what they offer is quite justified for the price they charge. So, I’m quite happy with my earrings. You can try them out too.

Date of experience: July 19, 2013
Georgia
1 review
23 helpful votes
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I recently purchased a customized 3ct diamond bracelet for my fiance. We just wanted to say thank you for the speed and service you provided which was outstanding and a special shout out to Thomas who made it all happen! The bracelet itself is beautiful beyond words and the look on my fiancee's face was absolutely priceless. Thanks again.

Date of experience: March 11, 2018
California
1 review
1 helpful vote
Follow Portia H.
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The best thing about Primestyle is there order delivery status updates. I was getting updates on almost every stage. I first got a message stating that my order is specifications have been received and would be shipped in 3 business days. Then next update stated that a diamond expert would carefully choose the diamond for my jewelry and it is scheduled to be shipped in 2 days. Final message stated that the order was scheduled to ship tomorrow and I received it on the exact same day as mentioned. When I opened the box, I was amazed with the diamond shine; it looked much better than how it looked on the website. Happy with their service.

Date of experience: June 25, 2013
Virginia
1 review
2 helpful votes
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I know they say that you are supposed to spend 25% of your yearly salary on an engagement ring, but things a been a little difficult lately and although I wanted to buy my girlfriend [now fiancée] a diamond engagement ring and surprise her, I was a little surprised at how little ring you could get for the budget I had set aside [around 10% of my salary]. Most of the jewelry stores I went into were – not to put too fine a point on it – snotty about the amounts of money I had in my budget. So I decided to go online and see if I could find something more interesting and hopefully less snotty. I was lucky enough to find this company – primestyle – who managed to provide me with the very nice quality ring well within my budget. Very pleased! Great customer service! Fantastic value for money!

Date of experience: February 10, 2014
Colorado
1 review
8 helpful votes
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I had ordered from Primestyle in the past and got great service, but now it was a few years later and I was hoping the company was still as good. I needed a matching wedding band for my engagement ring so I called them up hoping they would be able to pull up such an old order from 06. But they were able to find me in their system and find the engagement ring that I purchased so many years ago. I was delighted especially when they said that they would be taking my stones from the same parcel to make sure they matched perfectly meaning I didn't have to take of and send in my engagement ring for them to match the diamonds. When I received the wedding band, it not only matched perfectly, it complimented the engagement ring just like the picture. So I'm very happy with Primestyle and will recommend them to all of my friends and family for sure.

Date of experience: August 1, 2011
Connecticut
1 review
2 helpful votes
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Well, I must admit I was pleasantly surprised when dealing with this company. I'd originally worried that the low cost of that jewelry would mean they wouldn't be able to provide a decent customer service. Fortunately – the reverse turned out to be true, as I found out when I accidentally ordered the wrong size ring. I contacted the customer service department as soon as I realized my mistake, and the person I spoke to was extremely helpful, enabling me to change my order with very little fuss
And bother. As I understand it, they have a large stock of various sizes of rings, and it was no problem for them to recall the order, change the sizing, and still give me the ring in time. I can highly recommend them, because despite their low prices, somehow they managed to offer a really good customer service program.

Date of experience: February 3, 2014
Florida
1 review
14 helpful votes
Follow Jennifer A.
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Few days ago, I booked a wedding set made of white gold embedded with diamonds. Primestyle charged my credit card $814.99. It did not bother me because I ordered what I wanted. But what was delivered to me was not something I ordered. It totally pissed me off.

I immediately contacted the Primestyle team. They apologized and ask to return the wedding set. And in exchange they sent me the item I ordered along with a complimentary gift. I appreciate their efforts and quick and timely response to the issue.

Date of experience: July 15, 2013
Virginia
1 review
1 helpful vote
Follow Garry R.
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What a fantastic resource for those of us know nothing about Diamonds, or even how to go about choosing what to look for. My first port of call had been a couple of the high Street jewelry stores including Zales, where I had been treated like the proverbial leper. They could hardly wait to usher me out the door clutching a couple of sales pamphlets which told me next to nothing. Then somebody recommended I take a look at the prime style "education center," and I was able to learn everything I needed to make an informed decision. I contacted the sales department, told him what I wanted and in under a week I'd received the diamond earrings I wanted for my wife. 10 out of 10 as far as I'm concerned.

Date of experience: March 8, 2014
California
1 review
4 helpful votes
Follow Samuel V.
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I absolutely just loved the ring i bought! It is so fabulous and i am getting compliments everywhere i go! I saw this same ring at Kay jewelers and it was so expensive compared to what i paid for it. I can not wait to purchase my next piece of jewelry from Primestyle! Thanks so much for this wonderful service!

Date of experience: January 29, 2013
Rhode Island
1 review
8 helpful votes
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I wanted to get my boyfriend a ring for his birthday. I wanted something blingy and didn’t want it to look like those male engagement rings that I’ve been seeing more of. My mom and I were looking on Primestyle and they have a very nice selection. We found one that didn’t look too much like wedding jewelry that had 4 diamonds down the center of the ring. He loves it and his birthday celebration was quite memorable.

Date of experience: April 19, 2012
Indiana
1 review
0 helpful votes
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All in all a very pleasant experience. Although I'm a little dubious as to whether or not the quality is as described. Having said that – I'm not really sure I understand the differences between the various qualities, so that might be just me. I'm a little ignorant when it comes to diamonds, so it may just be that I've misunderstood. Certainly my wife is very pleased with the pendant I just purchased and at the end of the day it's far more important that she is satisfied, so I can definitely rate primestyle well.

Date of experience: March 31, 2014
Michigan
1 review
8 helpful votes
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My ring the beautiful item ******* was great, but the customer service that I received from this company was even better. I had a few concerns before placing my order especially because it is an online purchase and the sales people took the time to explain the whole process to me. They explained it would take over three days because when I saw the free overnight shipping I figured I was getting it overnight. They explained the return policy and I have not found any reason to return it as yet. They even let me talk to their on site diamond specialist which gave me additional information about the appraisal and the diamond cut etc. This was a great experience, and I can't wait to have a reason to come back. Thanx. Jenny V.

Date of experience: March 27, 2011
Virginia
1 review
2 helpful votes
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My sister and brother bought me a pair of diamond earrings (the slightly dangly ones) from Primestyle for my birthday. I have a terrible nickel allergy so am SO sensitive to cheap earrings. My sister told the people at Primestyle this and they said that would definitely not be a problem with their earrings. These earrings have not irritated my ears at all and the diamonds have a good sparkle and clarity to them. I can’t comment on the ordering aspect of the purchase because I didn’t actually do it, but as far as the product goes, I’m satisfied and would recommend them.

Date of experience: February 24, 2014
Australia
1 review
2 helpful votes
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I purchased a wedding ring with 0.9 carat of diamond. The ring from Primestyle was much cheaper than what I could buy locally in Australia. I ordered diamond colour I-J however the diamonds in the ring are very clearly yellow and not I-J. Unfortunately given the cost of the ring it isn't going to be worth paying for an evaluation and postage back to the USA, just disappointed and wouldn't recommend.

Date of experience: March 15, 2014
David Y. PrimeStyle Rep
over a year old

Here at Primestyle.com, we peruse our customers full satisfaction. It is unfortunate that the ring you purchased was not what you were expecting. Our items undergo inspection points and are only mailed when they meet all the unique customer specifications. Also, we encourage our customers to bring the recently purchased item to a local jeweler and have the item appraised.

Here at Primestyle.com, we peruse our customers full satisfaction. It is unfortunate that the ring you purchased was not what you were expecting. If you could please give us your order number so we can contact you and resolve this matter immediately.

Please do not hesitate to return the item for evaluation, we can work with you and possibly have other arrangements made for shipping costs you may endure. Thank you.

California
1 review
10 helpful votes
Follow Dylan A.
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At PrimeStyle, I met some of the best sales executives. They are highly professional and knowledgeable. They are proactive and willing to help me at every point. Ordering for the three stone diamond rings was not only easy but also extremely timesaving. Surely, their service has won me over! Now I am planning to buy a diamond stud earring and certainly, this time I will transact with PrimeStyle only. From the point of price, also they gave me substantial discounts on my three stone rings. I had visited various Diamond Jewelry stores but this range of prices was unthinkable! I am grossly satisfied with their prices, quality of the diamond jewelry as well as services! Regards Dylan

Date of experience: August 8, 2012
New York
1 review
0 helpful votes
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Very happy
May 5, 2017

Primestyle was great. The representative that I spoke with over the phone was extremely helpful and even more important polite and friendly. When I told her my price range she did not try to show me rings outside of it but rather helped me work within my budget. The only complaint and really it isnt a big deal at all, is that making sure that the customer understands that overnight shipping takes more than one day when it is to areas a large distance away. But like I said it wasnt really a big deal and I still got the ring in within the same week. I would and have highly recommended Primestyle.com to anyone in search for great jewelry at a great price.

Date of experience: May 5, 2017
Texas
1 review
2 helpful votes
Follow Emma J.
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This is my ring that my boyfriend used to propose me. I loved it and quickly accepted his proposal. :D. I'm sure Primestyle is a good jewelry shop on the internet because he was happy with their service and with the ring he ended up buying. So, this review is on his behalf. I also checked your website and I found few good pendants and bracelets, so i think i am going to use your website pretty soon. Thanks guys! http://www.primestyle.com/180ct-princess-round-diamonds-solitaire-ring-p-*******.html

Date of experience: August 13, 2013
Canada
1 review
0 helpful votes
Follow Love S.
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These are scammers
September 28, 2018

These are scammers They deceived me I sent them a ring for refund and they say that there are no rings in the box. They did not return the money to me and just took it. I do not advise anyone to contact this company.

Date of experience: September 28, 2018
David Y. PrimeStyle Rep
over a year old

Every single return is being video recorded for security and insurance purposes we have all evidence that this package came without the ring inside, we cannot refund the customer for something that was not returned, customer cannot have the ring and the money at the same time!

California
1 review
1 helpful vote
Follow Bryan J.
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My bad, I choose the wrong ring size. The ring is stunning but doesn’t fit my girl’s hand. I contacted PrimeStyle about it. They were quick to respond and asked me to send it back to them for the size change. Let’s see what happens. I hope they change and deliver it as soon as possible. My girl and I are patiently waiting!

Date of experience: June 26, 2013
Utah
1 review
2 helpful votes
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I'm always in search of beautiful diamonds and diamond jewelry. From Zales to Tiffany's to even De Beers, I love going through their jewelry designs, however, these big brands offer jewelry at way higher prices. Primestyle on the other hand is far more affordable while providing equally attractive designs. I had ordered two 1.00Ct diamonds from them and they are my favorite.

Now, I'm considering creating a pair of diamond rings using them and I'm hoping that I could again use Primestyle's service of custom rings. Would see how they do the job. Thanks guys!

Date of experience: August 18, 2013

Overview

PrimeStyle has a rating of 3.3 stars from 367 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrimeStyle most frequently mention customer service, diamond jewelry and engagement ring. PrimeStyle ranks 7th among Diamond sites.

service
14
value
15
shipping
14
returns
11
quality
14
This company responds to reviews on average within 1 day
+48