PrimeStyle has a rating of 4.5 stars from 366 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PrimeStyle most frequently mention customer service, diamond jewelry, and engagement ring. PrimeStyle ranks 6th among Diamond sites.
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It does take about 3 weeks to receive an order but it was completely worth the wait! My ring arrived with all the required documentation and certification. It was in a beautiful box with a light for display and the ring itself is phenomenal! I went with the higher grade diamonds and my ring sparkles and shines amazingly! The pictures can't even do it justice. It's gorgeous. I absolutely love it. I will purchase from PrimeStyle again.
My husband bought me an anniversary ring in 2016 it was platinum. The band bent and I sent it back twice. The third time it happened I had it reset into 14k white gold in 2017. In 2019 a diamond fell out I sent it in and paid to have it repaired in 2020 a diamond fell out on the Sam side I sent it in and paid for the repair in December of 2021 the same diamond fell out I sent it in again and paid for the repair I wore it twice and it fell out again this time I sent it in and wasn't charged for the repair they have not put the correct size diamond in so there is a gap between the diamond and the center diamond. I spoke to David and he assures me it was inspected and reinforced but I am afraid to wear it because I am afraid the diamond will fall out again so I have a ring I am afraid to wear.
It does take about 3 weeks to receive an order but it was completely worth the wait! My ring arrived with all the required documentation and certification. It was in a beautiful box with a light for display and the ring itself is phenomenal! I went with the higher grade diamonds and my ring sparkles and shines amazingly! The pictures can't even do it justice. It's gorgeous. I absolutely love it. I will purchase from PrimeStyle again.
Tip for consumers:
It does take about two weeks for them to prepare the item for shipment. Once it ships it arrives very quickly.
Products used:
Ring
My husband bought me an anniversary ring in 2016 it was platinum. The band bent and I sent it back twice. The third time it happened I had it reset into 14k white gold in 2017. In 2019 a diamond fell out I sent it in and paid to have it repaired in 2020 a diamond fell out on the Sam side I sent it in and paid for the repair in December of 2021 the same diamond fell out I sent it in again and paid for the repair I wore it twice and it fell out again this time I sent it in and wasn't charged for the repair they have not put the correct size diamond in so there is a gap between the diamond and the center diamond. I spoke to David and he assures me it was inspected and reinforced but I am afraid to wear it because I am afraid the diamond will fall out again so I have a ring I am afraid to wear.
My fiancé was reluctant to make such a big important purchase online as we were nervous about scams etc. He got in touch with primestyle via telephone and purchased a ring that I had previously told him I really liked. The ring was received within a couple of days and was absolutely gorgeous. We took the ring for an appraisal and it was appraised at more than double of what was paid for it on primestyle. The diamond was bigger than I expected and the clarity was amazing. We will not purchase jewellery from anywhere else.
Called, spoke the owner. He was knowledgable and very much wanted to help me purchase the wedding set I chose. I was treated wonderfully and I intend to do all my jewelry purchasing thru Primestyle as they are always happy to help you sort out and get what you want, not what they just want to sell. That made a big difference to me. I received my beautiful wedding set and could not be happier! I thank them very much!
Sherrie Granger
I absolutely loved my 14k rose gold tennis bracelet. It has a lot of sparkle. I would definitely recommend PrimeStyle to everybody, the prices are awsome.
I ordered an engagement ring and wedding band through Prime Style. The engagement ring went smoothly, but the wedding band has been nothing but trouble.
The original band was no where close to matching with the engagement ring. They requested we send both the engagement ring and band back, so they could get it right. They told us it would take about two weeks to get the rings back. The total time before we got them back was closer to a month.
The wedding band fitment was still not right. They told us to send them back for a second time. Same story with the delivery deadline. They told us about 2 weeks and it was closer to a month.
We requested to receive pictures before the rings were sent back this time multiple times. They said they would make it happen. No pictures were sent before they delivered the rings.
The rings now match, but there is file marks all over both sides of the engagement ring. The manager clams they still have the rings and haven't been sent back yet. He said they did not touch the engagement ring. He clearly does not know what is going on. What a let down and a disappointment. They seem to cut corners whenever they can. I'm still waiting for them to make this right.
My husband bought me a new engagement in lieu of the one I lost a year after our wedding. I chose a beautiful. 45 carat princess cut solitaire diamond mounted on a 14 k white gold. The ordering online was fast and easy and there was a small glitch though when we successfully ordered online we never saw any notification if the item we ordered was already shipped because Primestyle was transitioning into their new website And there was no way to track it in the website. Anyway the ring arrived and it was beautiful and exquisite as expected. I was very happy with my new ring. Thank you Primestyle!
I HAVE SPENT OVER $6K AND PLANNING TO SPEND ANOTHER 4K VERY SOON. HIGHLY RECOMMEND! BEST PRICES, MORE THAN HALF OF RETAIL. DO NOT HESITATE TO ORDER!
Products used:
RING AND EARRING DIAMONDS
If I could give this company 0 stars I would. My ring broke after only having it for less than a year. I treated this ring like it was my baby and loved it so much. I went to pick up my dog and when I did only my wedding band was on my hand and the diamond setting detached from the band. My mother in law used this place as a recommendation and was very disappointed to see how this company acted when my fiancé told them my ring broke due to a manufacturer error. They blamed it on us saying that we used brut force to break this ring and said we had to pay more money for the manufacturing cost to get it fixed when in reality it was to get more gold added to the ring. Now that I have the remade ring I am walking on eggshells with it and feel like I have to be careful with every touch. They say this particular band is fragile but why wouldn't you give that warning when my fiancé was buying the ring? Why can people have rings for 30+ years but mine breaks in less than a year? Very disappointed in this company and would never want someone to go through what I went through. This situation and review would be avoided if the owner David would have clearly stated that the cost to fix the ring was to add more gold to the band rather than telling my fiancé that it was to pay for the manufacturing cost. But honestly I never thought we should have had to pay for something that was completely out of our hands, the quality of the ring should have been perfect from the beginning.
Customer service answered all my questions. Even went out of their way to measure the width of several mens wedding bands because they were not listed on the website. Ring arrived within 1 week. The diamonds were sparkly and beautiful. My husband loved it. I would recommend Primestyle to others and we will purchase other items from you in the future.
Their customer service was really excellent. They were in touch with us throughout the whole process of making my bridal set sending 3D photos. I will definitely be purchasing from this agency in the future.
Products used:
Bridal set
We ordered my wedding set from these people in WHITE GOLD. It came in and I took it immediately to my jeweler. It was rhodium plated over YELLOW gold and I've had to have it re-plated every other year because it starts looking VERY yellow.
Products used:
3K of a diamond wedding set!
The ring that I ordered was for my lovely wife to celebrate 10 years of marriage and Jane loves it! There were plenty of choices to find just the right one for her, so I recommend PrimeStyle company for everyone looking for wedding rings!
Products used:
1.00 CT Round Cut Diamonds - Eternity Ring
I recently purchased a customized 3ct diamond bracelet for my fiance. We just wanted to say thank you for the speed and service you provided which was outstanding and a special shout out to Thomas who made it all happen! The bracelet itself is beautiful beyond words and the look on my fiancee's face was absolutely priceless. Thanks again.
I spoke with Nick was very respectful always and patient, I ordered a set that I didn't like sent it back.
I then ordered a different one, it took a while but i recieved it today and it is very beautiful. It looks amazing!
IM delighted with it. To follow s appraisal with a local jeweler. Thanks Nick and Thomas
From Maria Rojas
Never again. These guys are scammers. I took my wedding set and they said that they don't sell this kind of diamonds anymore because they are so yellow. Not as advertised. The reason why they claim they only have 1 % returns is because of women like me - who received these as a gift and can't say NO to their poor husbands present
I I was skeptical about purchasing online. Thomas was incredibly helpful and quick to respond to all of my questions. The ring it's self is absolutely exquisite! I would highly recommend prime style to anyone looking for a good deal on a beautiful piece of jewelry.
Wow is all I can say. Very nervous about ordering online. The service was above and beyond. The quality and craftsmanship was stunning. The pictures don't even come close to how beautiful this ring really is.
Thank you
I had purchased my engagement ring from primestyle and I wasn't happy with the color of the main diamond so I wrote to the company and in no time at all the owner called me to talk about it. I was very impressed when he personally inspected the ring and replaced not only the main diamond but the side ones as well with very clear and sparkly new diamonds free of charge. I have since sent my daughter to buy her ring there as well and she is thrilled at her ring. She sent in a picture of a diamond ring that would have cost her 10,000 at another store and primestyle made the same exact ring for 3400. I would HIGHLY recommend getting your ring at primestyle. You won't be disappointed! :)
Excellent online jewelry purchasing experience! Of course I was hesitant, about buying a diamond ring sight unseen but was absolutely blown away when I opened the box. I received exactly what I ordered. The ring was more beautiful than I even expected. What an amazing moment! I constantly receive compliments about it. Thanks so much PrimeStyle! I tell everyone about you and how affordable your prices are!
Two separate jewelers could not verify that two of the five stones were not Moisanite. Both snickered at the $18k "appraisal" that Prime sent with the ring. As they were unable to verify the stones due to multiple refractions which natural diamonds do not have, appraisal was impossible. I lost over $200 on verification and required insurance just to return. Prime then kept my money for three weeks. Visa stepped in and was able to have my account refunded.
I would NOT recommend this company to anyone... not even enemies.
I have had a very disappointing experience with my ring purchase from PrimeStyle that I would like to share with consumers.
I had ordered a ring and was told that it would be 3-4 days to have it delivered to me. The payment for the ring was taken out of my account that same day that I placed my order, February 4. The ring did not arrive until 8 days later. When the ring did arrive it was extremely flawed with low quality yellow stones, grade K-M and gold which has fractures in many areas creating a number of points where breakage was inevitable. This I was able to see under a simple jewelers loop.
I returned the ring the same day overnight ($ 75) cost incurred by me, shipping with insurance, which PrimeStyle required. I also called and informed them of the reason for the return.
The ring was received back in New York on February 13 and I did not hear from the company until February 20, to verify return and discuss replacement. I ordered a new ring that day, requesting better quality stones H-I and to have one of the sales managers, David, examine the ring prior to shipping.
This entire process took an additional 7 days and additional $ 275 to complete.
The ring was shipped back to me 2 day air (4 days over the weekend) and arrived Monday March 3 in the afternoon, for a total order time of 28 days or 24 days more than what was initially promised and $ 275 in additional incurred costs. Upon receipt of the ring, there is a crack in one of the prongs holding the center stone and two of the side stones have chips, there are two stones that are yellow in color, the additional 12 are white, I paid additional money to have matched H-I color. I AM VERY DISSAPOINTED.
Remember "You get what you pay for". "Buyer Beware"!
LH/Minnesota
Firstly, Primestyle would like apologize for any inconvenience you have endured throughout your purchasing process.
We are a manufacturer; therefore each item is made to order. The making and completion of the item needs to pass multiple inspection points.
Also, we advice our customers that each item takes 3 – 4 business days to be completed and shipped, this time may be extended if it falls during a weekend. Hence, any or all of these points could have been contributing factors for your 8 day delivery.
We are located in New York City and during that week we had severe weather issues the entire nations logistics was affected, aside from it also been our busiest week of the year.
Why did you choose overnight delivery? We know this may be costly to our customers and this also the reason why it is not part of our return policy.
You failed to mention which stone you originally purchased since we also offer K quality stones through our website.
At Primestyle, our customer’s satisfaction is something we take pride in. If you could kindly provide us with your order number to better help you with this issue. We have many return customers and our return rate is a minimum, however mistakes do happen and it’s unfortunate. Once more, we would like to apologize for this inconvenience.
I just recently purchased a. 95ct diamond ring from primestyle. The ring wasn't that expensive but the picture and the ring itself looked totally different to me. I thought the center stone would have been larger but it wasn't. If you want a nice size diamond make sure u spend over a thousand dollars. My ring is nice but I wish it was larger. You can barely see the detail on the band but in the pictures it looks very detailed so I think the pictures are definitely enhanced to look bigger
A special thank you to David for helping me select a princess bracelet. He made sure it had nice stones, plus get over my concerns about ordering a bracelet without seeing it first. And he sent me information about Prime Style being a legitimate company. I am pleased and my wife is very happy!
I have bought several eternity bands from Primestyle and I just love them!
Two are platinum eternity bands and one is 18 kt yellow gold eternity band.
I used to work in jewelry for many years and you can not touch the quality that Primestyle and that is saying a lot. I also have had each piece tested and the appraisal that you will receive is spot on. I have sent many people to this website because of the quality.
So happy with all my purchases. There is a reason why I have been a repeat client.
Here at Primestyle.com we carry our own merchandise as we are a true manufacturer. Primestyle.com was created to offer you a new way of shopping for the finest jewelry and diamonds that compliment your lifestyle. Our business philosophy offers you the widest selection of popular designs and best quality merchandise at the absolute lowest prices. Our factory was established in 2001 and we will continue to offer shipping locally and internationally.
Thank you for sharing your experience with prime style. After carefully reading your comments here it sounds to me that you made assumptions based on incomplete evaluation by incompetence jewelers. Our diamonds are guaranteed to be 100% real. If your jeweler cannot verify that then an independent appraiser could do that. You chose an opinion instead of the fact and I'm certain that if you were to contact us we would direct you and instruct you as of how to properly get your item evaluated. We do not deal with diamonds that are not 100% real. Our diamonds are also neither enhanced nor treated. We provide you with an appraisal report and encourage each one of our customers to get another evaluation locally.