I had purchased my engagement ring from primestyle and I wasn't happy with the color of the main diamond so I wrote to the company and in no time at all the owner called me to talk about it. I was very impressed when he personally inspected the ring and replaced not only the main diamond but the side ones as well with very clear and sparkly new diamonds free of charge. I have since sent my daughter to buy her ring there as well and she is thrilled at her ring. She sent in a picture of a diamond ring that would have cost her 10,000 at another store and primestyle made the same exact ring for 3400. I would HIGHLY recommend getting your ring at primestyle. You won't be disappointed! :)