Prestige Flowers

Responsive to my complaint regarding very poor Red roses delivered Valentines day for my wife at a steep £40. They replaced however these were also substandard - not terrible but also not great. They even offered tips to repair the flowers! I provided photos and they offered £10 voucher as though all I really wanted was free flowers and a discount. All I really wanted was some premium flowers and was prepared to pay. Not good value and finally realised I was talking to an AI machine on the email with no intake of my comments and a repeated £10 voucher offer. I'm off to my local florist! If I bought a new Aston Martin I wouldn't expect to have to get some dents repaired!

The best I can say is that flowers were delivered on time, however the bouquet I ordered as a graduation gift was of very poor quality, flowers were generally wilted, eucalyptus had been eaten by some pest and outer leaves of roseswere dried out, arrangement was not nearly as nice as it appeared on website. So disappointed, not impressed, won't be using again.

Ordered a rose medley bouquet for my wife. Good service as regards delivery but despite following the instructions about care and water. The flowers only lasted barely four days.

Flowers from daughter for my birthday delivered to wrong address and left out in snow for over a day. Emailed with picture as only lasted a couple of days eventually agreed they would send another bouquet but when waited in all day didnt turn up and emailed them they sent a picture of the front door where delivered and of the box of flowers behind the bin. This was not my house now they wont respond to emails

Irresponsible.
Bought flowers for sisters birthday with a congratulating message.
The flowers arrived but the message card was empty, while I sprcifically checked the option of "message" delivery as well. Now I jad to tell my sister myself that the flowers were from her family, which kinda destroys a mood of gifting flowers. When I wrote to the companu, they said something along the lines of "this is a done deal. Sorry cant help you bye". I am not going to fight over half a dollar but you get the point of how they look at their customers.

I ordered flowers for a friend following a recent family bereavement. The flowers arrived on time, but the message I wrote for the card was not included so my friend had no idea who the flowers were from. She called them to ask but they couldn't tell her due to privacy. I did receive an email from Prestige and told them to advise her.
I asked why my card wasn't included and they told me I hadn't written a card, which I explained I had and why would I send an anonymous bouquet at such an emotional time for my friend.
They showed no empathy at all and offered 50 pence refund for the card. They did offer £5 credit for future order but only for 6 months. I explained I prefer the refund in cash as I may not order flowers in the next six months, but basically it was tough you're get nothing. Also you can get a discount code for £5 off an order so they were offering nothing really.
I found the email chat from Mohammed was rude and he gave no apology.
I would not use Prestige again and would not recommend them to anyone.
Bad Customer Service from someone who doesn't care, not a good advert for the company.

Really unhappy with quality and delivery of flowers that arrived for our family in Scotland by Prestige Flowers.
They never arrived on 24th December as requested (arrived on 27th Dec) and our Daughter in Law said that she could tell they had been packaged for a while as they had started to turn.
No pictures where taken as by the time Prestige asked for them the flowers were in the bin! I realise that people must try it on with them all the time but certainly not something I would do unless unhappy with product and service.
They have since first posting this review and complaining to them come back and said they would re send flowers

IN FAIRNESS - Prestige has now agreed to refund me the excess charge for the second bunch of flowers that they sent by mistake. A long and tiring road - but got there in the end