Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Great it was amazing! Thank you for your service! My family really liked the t-shirts
Great site and easy to find what I'm looking for and to check out
Great site and easy to find what I'm looking for and to check out
Great services love my items definitely buy again thank you
Good good good good good good good good good good good good
It was fine. The products themselves were not the greatest. You can see iron marks all over the shirts.
Great and quick website so easy to use had everything that I was looking for
The clothes are smaller and thinner than advertised
Lots of options, easy to order. I like that they updated me on processing and my order got to me quickly.
Good material and nice balance of letters. I love it
Great Products! Easy to Buy. No Hassle! Easy Delivery. Great Options to Choose from.
Excellent quality and price for a college logo hat.
Easy to design. I love the numerous attractive options.
Shopping was ok. No difficulty in ordering allot of options
I have been ordering school/sports apparel for sometime. This is honestly the best I have bought!
Fast and easy. I'm literally wearing the shirt right now lol
Easy, simple ordering form that doesn't have any hidden parts that need to be filled in.
Easy, simple ordering form that doesn't have any hidden parts that need to be filled in.
I got busted by my school for using your service. You do not have a license to sell branded merchandise.
Didn't get the 30% off that was said if I gave you my email
Didn't get the 30% off that was said if I gave you my email
It took a while but the hat came to me yesterday. I have no idea why is took 20 days to get here.
I am a repeat customer. All of my orders have been fulfilled. The quality is always great. On a previous order I received the wrong school logo on a shirt. I notified Prep Sportswear and they quickly produced the proper shirt and sent it to me. I am very happy with the customer service I have received.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.