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Whitepages Premium

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New Jersey
2 reviews
2 helpful votes
Follow Jonathan T.
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There were many times where I felt cheated and ripped off. I would run searches on spam/scam caller numbers and there would be "no name associated with that number." They had the gull to make this sound like it "rarely occurs" but in my experience it occurred most of the time. Other times former owners of the number (including but not limited to long deceased people) would show up in search results for a number that just called me. In a few instances, a name of a fictional character would come up. It's really like "what am I paying for here?"

Date of experience: May 17, 2021
Oklahoma
1 review
6 helpful votes
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Nothing was correct
October 8, 2020

I have tried to check a couple numbers that have robots called me. They were uninformative. So out of curiosity I checked my number, and the numbers if known businesses, my work, etc. that are established and public information and not one of them had a single piece of accurate information. This is not a service, it is a website that does not function but for some reason still exists.

Date of experience: October 8, 2020
Virginia
1 review
2 helpful votes
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Used to be great
October 15, 2022

When I joined Whitepages Premium several years ago, it was excellent. The info I got was up to date and I could keep up with my high school friends. In the past year or so, they even have my info wrong--people I have never heard of are listed as relatives. A lot of the addresses they have are wrong or out of date. They often list people that have died. And it's really difficult to try to have it corrected. It truly is better than nothing.

Date of experience: October 15, 2022
California
1 review
0 helpful votes
Follow j w.
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My stalker called me out of the blue after over 5 years. I looked up my whitepages.com information and discovered they somehow had my current phone number there despite my being careful to only give it out to individuals and NEVER grant approval to any entity to share my information. Whitepages.com also merged all of the addresses I have ever lived at, including family addresses, leaving my family exposed to the stalker. Their opt-out option is a JOKE and a LIE. When I clicked on the opt out button and followed their instruction to paste the URL of my name, entire date of birth, phone numbers & addresses, it did NOT remove my information. I received a message that I had too many requests (when I only had the ONE request), and I needed to add my e-mail address to create a "ticket" - which is a thinly veiled attempt to just complete their information about me! They have no conscience and do not care if they cost people their lives. How many deaths did they directly cause?

Date of experience: September 15, 2022
Arizona
1 review
5 helpful votes
Follow Larry P.
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DON'T SIGN OUT!
October 8, 2020

I signed up yesterday.
Today I logged out so my wife could log in on her machine.
She could not log in.
I tried on my machine... and i can no longer log in.
I asked for a password reset, gave them my email, and a box appeared saying if I entered the email I signed up with, a link will be sent to it.
I did it FIVE TIMES and never got the link.
The email addy is on my receipt!
I had to submit a request and still have heard nothing.
My guess is I'll hear the day after they charge my card another month.
Always check reviews FIRST!... DOH!

Date of experience: October 8, 2020
Colorado
1 review
1 helpful vote
Follow A B.
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Never again!
June 12, 2021

In an emergency I needed to look up the phone number of a colleague. I paid the $4.99 and in the moment it was worth it because I did get the phone number I needed. I immediately cancelled the subscription on the website. A month later they charged me another $4.99. I realized I never received the cancellation confirmation. So I logged in to my account and it did not indicate that I cancelled, so I completed the cancellation steps a second time. I still did not receive a cancellation email, so I took a screenshot of the messaging online as proof that I did indeed cancel. I called my credit card company to ensure that I don't get charged again next month. Ridiculous! I'll use a different site in the future if I need this kind of info.

Date of experience: June 12, 2021
Washington
2 reviews
14 helpful votes
Follow catherine l.
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Doesn't have info it says it does
May 25, 2022

Trying to track down a family member whitepages listed Atkins, AR as one of the addresses. That was an address I have not seen with this person before. So I paid for a month so I could get the address. Wouldn't you know NO Atkins AR address in the premium report!

Date of experience: May 25, 2022
Illinois
3 reviews
5 helpful votes
Follow Edyta F.
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Scam
May 3, 2021

This company is basically a scam
You are paying for so called report that doesn't have any information in it. And the information that offer for money you can find online for free. Thieves, thieves, thieves, thieves!

Date of experience: May 3, 2021
Arizona
1 review
1 helpful vote
Follow Bill S.
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I originally only wanted to search up one person so I signed up for the 1 dollar 5 day membership option, I found very minimal information about the person I was searching for and I thought I thought I had cancelled the membership. Two months later I come to find I've been charged $40 that is non refundable, for a service I haven't even used in two months. Despite this their premium membership is most certainly not worth $20, spend your money elsewhere.

Date of experience: October 31, 2021
Missouri
1 review
3 helpful votes
Follow Heather W.
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Whitepages has been taking my $4.99 and it can not be used on my IOS 12 pro plus device. They're really slick too and completely rip us off. The app states it's compatible yet alll you can do is open the app nothing else, AT ALL, will open at any given time. What a rip-off.
Don't buy into what it states on your Application app because it's straight up LIES!
DON'T WASTE YOUR MONEY!

Date of experience: February 9, 2021
California
1 review
5 helpful votes
Follow TARA V.
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I don't understand how you guys pay $100 for this crap. I won't even spend $1. If they have your card number forget it. Money keeps coming out. The info is alllll wrong and you keep sending me alerts that I have a new number. Ummm. No. You look up someone and then it sends you back so it counts as two. Then every number every name, email etc counts.The info is wrong and they scam you out of money. They start charging your card for everything after a report or two. Then if they can't charge your card they go for your paypal. Watch out total scam. Then you can never get ahold of anyone to get your money back. Total waste of time, money and energy, oh and brain cells. My head hurts now lol...

Date of experience: July 26, 2020
Minnesota
1 review
34 helpful votes
Follow David P.
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As a recent subscriber to White Pages Premium I quickly found out that the service was strictly a telephone search engine for a monthly fee of $29.95 and should you want any other background information on the individual you were able to do (one check a month) Any additional came as a cost of of 18.95 per inquiry. Sorry, White Pages, your Premium Package is not a service that makes sense when so many can offer better for less. And as a recent comparison to other search services I have read you were rated as inferior. Best wishes to improve.

Date of experience: June 9, 2017
Texas
1 review
17 helpful votes
Follow Ruth P.
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My father was talking to a person and they ran a report and it is so ridiculously incorrect. When you type in a person's name it should be more specific. They have all kinds of horrible information that is against my dad's character it is disgusting. This site needs to be closed down or get their facts straight just went through 42 pages of absolute nonsense. That in 2-3 pages was actually my dad. I am appalled to think of how this site is ruining people's lives.

Date of experience: February 17, 2020
Maine
5 reviews
25 helpful votes
Follow Lynn M.
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I purchased a review of someone. And a year later they kept sending me emails that this person had an addition to their criminal record. I didn't bite at first, but then I did purchase a new report for $20 and guess what. No changes! NOTHING NEW. The criminal record had traffic violations 10 years old. They bait you with "Criminal" and it's old traffic stops. DO Not fall for this as I did. I will pursue the refund with AMEX.

Date of experience: April 15, 2020
Jamaica
1 review
6 helpful votes
Follow Kedz H.
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Its a good website, each customer just need to read the terms of service of the small check box that they ave to agree stating that its an auto renewal service and they can cancel at anytime once they are sign in to their accounts or contact customer support to cancel for them. Therefore, nothing is wrong with the apart from people not reading what they are signing up for.

Date of experience: July 6, 2018
Virginia
3 reviews
11 helpful votes
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Rip off
December 4, 2020

This app is a rip off. Save your money and find another app for that provides the information you need. The premium purchase doesn't provide more information as it indicates.

Date of experience: December 4, 2020
Indiana
1 review
35 helpful votes
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What a Scam!
May 19, 2016

When you are out trying to find a phone number and you really need it - the $20 doesn't seem like a huge deal. Until you see that they have charge you for the next month. Completely not worth the money. I approached them about a refund for the current month and basically got told it was in the fine print. NEVER AGAIN.

Date of experience: May 19, 2016
Massachusetts
1 review
2 helpful votes
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RipOff
November 19, 2022

With WhitePages Premium I get phone numbers, addresses, relatives and other trivial data. This is hardly more than I can get for free using Google search.

Date of experience: November 19, 2022
South Carolina
1 review
10 helpful votes
Follow Shelly C.
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The numbers are rarely right, the info WP provides is basic info that I can get for free, I was hoping to find accurate cell phone numbers. The website is always malfunctioning and sometimes iI can't even login, forget about reaching customer service - it's non-existent!

Date of experience: May 5, 2020
Tennessee
1 review
4 helpful votes
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Business Director
November 27, 2020

White Pages Premium, although far too expensive, was tolerable since we had the old "lower" rates grandfathered in with more searches, but the roll out in October of their new screens - its terrible. We used to be able to key in a Birth Monday and day to zero in on the individual we needed to lookup as well as their approximate age. Now the selection of birthdate is gone. Also, you can still zero in with the approximate age as long as the person is not over 80 years old, which a lot of the people we search are as much as 100 years old! And, even if you have the middle name of an individual, you wont zero in on the person you need. No, that would be too easy, now they give you hundreds of names to choose from - all with different middle initials. For example, i looked up a name in WP and got 82 results. I looked up the same individual in Fast People Search (a free online service) and guess what! I got one result and the exact person I needed. I feel sorry for anyone who is paying the current higher Prices which are ridiculously high! My suggestion? STAY AWAY. RUN!

Date of experience: November 27, 2020

Overview

Whitepages Premium has a rating of 1.2 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Whitepages Premium most frequently mention and phone number. Whitepages Premium ranks 120th among People Search sites.

service
6
value
7
shipping
2
returns
4
quality
7