PoshPak

I signed up for a 6-month subscription for my 9-year-old niece. This was supposed to be her birthday gift and she looks forward to the box arriving each month. This is supposed to be the 3rd box however it has not arrived. I've tried several times to contact you but you do not have a customer service phone number, email, or live chat option. Working in the CS industry for many years I find this hard to believe. Please contact me immediately to rectify the issue. After reading the reviews I am starting to wonder if this is a fraud?!?

While my 12 year old daughter liked 50% of the box each month, the value of the box was not worth what i paid. All the jewelry included in the box was cheap a broke after a handful of times being worn.In addition, I bought the 6 month recurring package assuming this was 6 months of recurrence. To my great disappointment it was an auto renewal. I do not appreciate the "recurrence vs auto renewal" play on words and was refused a refund.

So, ordered the box service, thought I'd be smart and order the full year for the monthly amount. The charge posted 12 days later not sure why it took that long but the full amount ended up being 366.18. Not at all the 29.99 plus 5.00 shipping. It's been over a year now and I've not received the service. And they are now stating that I need to show them proof that I've paid. The responses I've received are beligerent and all they have to do is pull up the address provided and see that they have not sent out any packages to our home nor our name. They won't accept images, they won't acknowledge the mail I've sent and they've now attempted to debit my credit card again. Obviously they did not accept my cancellation 12 months ago despite their apologetic email stating "sorry to see you go". This company aside from truly worthless products and truly worthless follow through on customer service. I hope her kids are cared for better than her customers otherwise someone needs to provide the scent dogs to recover their bodies.