• Pop Fit

Pop Fit

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Overview

Pop Fit has a rating of 3.1 stars from 937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pop Fit most frequently mention customer service, squat proof, and best leggings. Pop Fit ranks 55th among Women's Clothing sites.

  • Service
    191
  • Value
    206
  • Shipping
    208
  • Returns
    107
  • Quality
    205
Positive reviews (last 12 months): 30.3%
Positive
10
Neutral
1
Negative
22
659
See all photos

What reviewers want you to know

Positive highlights

  • The pockets can fit my phone, keys and all sorts of small kid toys and my little guys water bottle.
  • This is a great company that puts out great product (leggings, sports bras, and tank tops).

Critical highlights

  • Worst customer service and NO return policy on any of their deals or clearance or sports bras as considered intimates.
How would you rate Pop Fit?
Top Positive Review

“Love their clothes!”

Denise C.
12/23/23

I started buying these just for the pockets, and kept buying them because they are durable, you can't see through them, they're comfortable, and they look amazing. The majority of their products are really easy to hang-dry also; they dry quickly. Not only do I have a drawerfull of their pants and shorts, but these products have become a go-to gift for my girls as well. (I've been a VIP Member since June 2000.) And the styles keep evolving! I'm loving the new stuff lately! The skulls, the black and pink sets, and also the boot-cut leggings? I'm in heaven...

Top Critical Review

“I HAVE BEEN SCAMMED! NEVER RECIEVED MY ORDER.”

Olivia M.
1/1/24

I ordered on December 12th, 2023 and it's now January 1rst 2024 and I've yet to receive my order. They said the post office has it but usps said they do not and have not ever recieved or accepted it. They did an investigation! There has been no movement on the package at all since the 21rst of December when it was in Hebron Kentucky. I canceled my subscription but only after going through about 20 questions to do so! Not happy!

Reviews (937)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (81) water bottle (20) sports bras (32) workout leggings (19)
Thumbnail of user oliviam993
1 review
1 helpful vote
January 1st, 2024

I ordered on December 12th, 2023 and it's now January 1rst 2024 and I've yet to receive my order. They said the post office has it but usps said they do not and have not ever recieved or accepted it. They did an investigation! There has been no movement on the package at all since the 21rst of December when it was in Hebron Kentucky. I canceled my subscription but only after going through about 20 questions to do so! Not happy!

Tip for consumers:
Don't fall for this scam!

Products used:
Haven't recieved anything.

Service
Shipping
Thumbnail of user amieg40
1 review
1 helpful vote
December 27th, 2023

My boyfriend purchased a couple leggings and a bra from this store for me for Christmas and we never received the package at all. The website says that it was shipped but USPS cannot find the package at all. Horrible experience. I wouldn't recommend this store to anyone unless you want your money stolen.

Tip for consumers:
Never received anything

Products used:
Leggings and bra

Service
Value
Shipping
Returns
Quality
Thumbnail of user osucowboysfan
2 reviews
2 helpful votes
January 6th, 2024

I ordered one size up from my usual size-- or so I thought. These leggings are several sizes smaller than standard size. They're ridiculously tight, and the elastic band is even tighter. The elastic is probably 2 inches thick, making it even more uncomfortable than super small leggings.

The material is weird and feels like made in China slick thin cheap fabric.

I could tolerate them if the elastic band wasn't so overly thick and the sizing was even slightly reasonable.

Value
Shipping
Returns
Quality
Thumbnail of user beckyh483
1 review
1 helpful vote
October 23rd, 2023
Verified purchase

I USED to LOVE my popfit! Not so much anymore. Pockets seem to be weird, some I can't even get my phone in anymore. Very disappointing. I would rather get a free pair of leggings or shorts every so many months rather than the free useless junk I get now. Do NOT care for what they pass off as underwear nor do I wear headbands or knee high socks. Not sure why I even bother with picking a wishlist as I have received "what the heck" pair's instead of anything from my wishlist to the point of maybe I should leave the monthly subscription. I keep staying hoping that a decent purple will show up. I got VERY excited when I thought there was finally a pretty lavender which turned out to be more of a periwinkle not lavender. Sorry but periwinkle does not satisfy my purple fetish. I keep waiting for a pretty lavender or even a deep royal purple but I'm starting to think that I'll be dead before that happens. Also getting frustrated with not being able to buy the same color/print in multiple sizes as my daughters and granddaughters would love to have matching outfits however so far I've only been able to buy a few in all 4 sizes. Even tho I've been a VIP for several years now I have yet to receive anything extra for my birthday in April. Every month I debate whether I should deactivate my account or keep trying and these new styles are really pushing for me to stop bothering with popfit.

Products used:
Leggings, crops, shorts, tank tops, bras, pajamas, jackets

Service
Value
Shipping
Quality
Thumbnail of user stephl35
3 reviews
2 helpful votes
December 15th, 2023

I received my items and returned them to exchange since they don't allow refunds. There sizing is insanely wrong and they wouldn't accept my exchange they accused me of retagging the item. Which I did not. And wouldn't even send the original items back because they had to "dispose" of them because they were tagged on the opposite side apparently. Unfortunately they blame the customer and don't think their employees ever make mistakes. Worst experience ever and so so so rude. I took the loss but I hope no one else has to deal with it.

Products used:
None. I returned all items for exchanges and they kept them and never sent exchange items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nataliesallee123
1 review
0 helpful votes
October 22nd, 2023
Verified purchase

I love popfit. The they're great. However they send so many emails! The leggings are awesome. I've only had one pair that was a flop. But other than that they're great. Pockets are awesome and they definitely have great pockets.

Products used:
Leggings and jacket

Service
Value
Shipping
Quality
Thumbnail of user kristinar236
1 review
0 helpful votes
March 21st, 2024

I got sucked into the "free pair of leggings" promotion. Before you check out with your free pair they offer you all kinds of "deals". I regret to say I bought the 2 leggings for $24. I got all 3 pairs of leggings but one was the wrong size (ridiculous return policy I'll address later). The leggings themselves are terrible. They are not see through, but they are incredibly thick and thus, not breathable and really hot.

The worst is the waist band. It is a cheap piece of elastic around the top. It has a zigzag of stitching about 3 inches along the top to keep it from flipping, but it's still really poorly made. The elastic band makes it feel like you have a belt on in leggings….

Furthermore, the cut of them is not size inclusive. I bought them in medium but they have a lot of extra room in the front, which necessitated me rolling down the elastic band which did not stay rolled down, and again, made the elastic feel even more like wearing a belt.

Finally, the return policy is why I label this a scam. At the check out they ask you to purchase "return guarantee" for 5.99. In order to return something you need to email and wait for a response (which takes a while). Then they request pictures of what was not right. I had to send pictures of the pair of leggings that were the wrong size (inside tag and outside tag) and then wait for a response. They responded with a shipping label but how to package it for return is your problem, and you can't send it back in a box. AND this all that to be done within 30 days from THE TIME OF PURCHASE.

In sum, the leggings are poor quality. DO NOT bother giving them free money with the 5.99 return guarantee. I recommend not bothering with this IG scam at all, but if you do, take the free pair and don't add anything on!

I've attached the images I needed to send to them to prove they sent me the wrong size. Sorry if they don't show the poor quality well but this review is more time than I wanted to waste on this company.

Products used:
The leggings because they wouldn’t let me return them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicks543
1 review
0 helpful votes
December 5th, 2019

I am Inlove with these tights. The idea to add pockets to tights is amazing. Only problem I had was it took over a month to be delivered.

Thumbnail of user denisec1672
1 review
1 helpful vote
December 23rd, 2023

I started buying these just for the pockets, and kept buying them because they are durable, you can't see through them, they're comfortable, and they look amazing. The majority of their products are really easy to hang-dry also; they dry quickly. Not only do I have a drawerfull of their pants and shorts, but these products have become a go-to gift for my girls as well. (I've been a VIP Member since June 2000.) And the styles keep evolving! I'm loving the new stuff lately! The skulls, the black and pink sets, and also the boot-cut leggings? I'm in heaven...

Products used:
Leggings, Shorts, sports tops, sleep pants, joggers and socks.

Thumbnail of user jackiem914
1 review
0 helpful votes
April 28th, 2024

The leggings quality is meh. The sizing is absolutely awful consistency wise. Three pairs of the same cut in the same size not one fit the same. Sized up on a couple of them, somehow the bigger size is too small when the smaller size fits fine? Customer service is absolutely atrocious. I had an order never arrive, popfit would not replace it or refund me. They offered to replace it if I paid a "one time replacement fee". Then they accused me of trying to scam them. Do not buy these leggings yall, they are horribly over priced and not worth it at all. After I asked for a refund on my missing package my account with them was permanently banned for asking for a refund. Seriously I beg you do not buy these leggings this company does not deserve your money

Products used:
Leggings

Service
Value
Shipping
Returns
Quality
Thumbnail of user carriep398
1 review
1 helpful vote
December 21st, 2023

The clothes from Pop Fit are amazing! They fit well and leave me feeling more confident about my body. I recommend them to every woman I know. They're all the pants I wear these days because the leggings make me feel so much better about myself!

Tip for consumers:
Customer service is very helpful

Products used:
Leggings, Jackets, Tops/Bras, Socks, Headbands, Underwear

Service
Value
Shipping
Returns
Quality
Thumbnail of user debrah1632
1 review
0 helpful votes
October 13th, 2023
Verified purchase

Pd.4.99 extra. In case of exchanges. Called 4 times emailed 5 times, to get return label. No Response!

Tip for consumers:
Not happy at all with lack of customer service. They just don’t seem to want to help

Products used:
Still waiting for response after 4 calls and 5 emails. Haven’t used yet.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emmah680
2 reviews
1 helpful vote
December 2nd, 2023

I was super excited for these, after hearing really great things online. I was thoroughly disappointed. They are super itchy, not long enough and so tight they leave lines on my legs. The pockets are on the backs of the thighs and are awkward and hard to use. I really wanted to like them, and so I'm rather upset to have to leave this review.

Products used:
Leggings

Value
Shipping
Quality
Thumbnail of user deettaa1
1 review
1 helpful vote
December 23rd, 2023

Sizes too small and tall but I love these. Material thickness good and not of thing material. Just ordered wrong. Definitely worth the money., colors are beautiful!

Products used:
Pop wide flare and pop Vip girls night

Service
Value
Shipping
Quality
Thumbnail of user sarak821
1 review
0 helpful votes
February 2nd, 2024

I love the pockets. I love the patterns and the colors are beautiful. (Lily is my favorite and it is gorgeous!) However, I did some forward bends to stretch my thighs after a Zumba workout and they ripped. I bought multiple pairs and I didn't learn the first time. Also, things like sliding in and out of my car seat of my SUV has caused these poor things to rip. I had to go through another company because these are not functional. Also, they don't have anything to help control my mommy tummy. I ordered true to size based on reviews and they were a little tighter. I think because of the elastic that is mentioned so often. But the pockets! What a shame it didn't work out.

Tip for consumers:
Shipping took forever and ended up getting stuck in Vegas for some time.

Products used:
Leggings

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandakiko522
1 review
0 helpful votes
October 22nd, 2023
Verified purchase

I love the pockets on like everything, huge plus there! There are so many styles I love! The skorts are amazing and so are the jammies! The reason I knocked off a star, honestly, is the material. I haven't worn them through winter yet but they are way too hot for summer wear and they don't breath well so even if it's not that hot out my sensitive skin (Chub rub areas) get irritated. While they fit most bodies, I guess my butt is too small to fill them out and they sit in a weird spot. My ribs have been broken a few times and since I'm short the waist band digs in just below my ribs while sitting. The thick band does prevent rolling usually but it's uncomfortable and that area really doesn't breath so I get a little itchy. Now I should say that I have some chronic conditions that make all of these things more likely to cause issue. My bf says they look great but they just aren't as comfortable as I want them to be nor do I feel they are as flattering as some other ones I have

5'3,150lb, 38-29-40, size m/l I've got some of both.

Also expensive to me, but I know my favorite leggings from a dif brand are significantly more, but I like them significantly more as well.

I love what Pop Fit has done for the self confidence of so many women! They def are opaque and strong and pockets are great.

Tip for consumers:
The *top monthly style* feature seems to no longer work lately. That button doesn't show by any of the styles I try to add.

Products used:
Leggings, skirt, shorts, dress, pajama sets, T-shirt, pins, and socks

Thumbnail of user rachelc1476
1 review
0 helpful votes
November 11th, 2023

Love the fit, pockets are amazing, no panties lines. The shirt was extremely comfortable, typical I don't like tight fitting shirts. But these clothes were the bomb.com

Thumbnail of user poeophelia82
1 review
1 helpful vote
September 12th, 2023

I bought two pairs of leggings during a promo, recieved them today and they are so cheaply made. People claim they have thick material and are comfy. Comfy? Yes. The material is so thin I will be surprised if they last a year. Save your money and buy leggings elsewhere.

Value
Shipping
Quality
Thumbnail of user angelp3
3 reviews
9 helpful votes
October 13th, 2023

Worst customer service and NO return policy on any of their deals or clearance or sports bras as considered intimates. Their size chart is WRONG. I'm usually a large. It said I'm a medium. Okay fine. I went against my intuition and ordered Med b/c it is seemingly a bigger girl friendly site. Bad Idea.
They won't let you return leggings that are bought from a 'new customer' promotion or at their clearance prices, not even at your own shipping cost!
They would not let me return a sports bra as damaged b/c they claim that it is not damaged even though the padding is messed up and makes it look like I have 3 nipples hiding under my shirt, on each breast... if you know the look that I mean.

Tip for consumers:
These products are not a value or a good deal. Do not bothering buying any leggings or sports bras from here. Junk.

Products used:
Panties and shorts were okay. I have found better on amazon though.

Service
Value
Shipping
Returns
Quality
Thumbnail of user amandas2802
1 review
3 helpful votes
April 19th, 2023

I have no idea how this has more than 1 star on any review. They must be paid for reviews. I bought 3 pairs because of the good reviews. Waist is small, thigh area is baggy, and they are so stiff and itchy it's insane! There is no way I could ever wear these to workout it, because they are so uncomfortable! Very upset I paid so much for these. Pleas don't believe the 5 star reviews. I have had leggings from all the different legging sites: lululemon, lularoe, fabletics, shein ect… these are the worst I have ever purchased!

Products used:
Leggings

Value
Shipping
Quality
Thumbnail of user karleet3
1 review
0 helpful votes
July 21st, 2022
Verified purchase

The legging I ordered were the Lily full length leggings in a size XXL. This is my usual size and they fit true to size. They shipped and arrived very quickly. However, I don't love these legging. They are very rough and the material feels cheap. They aren't horrible but You could definitely find a better legging for that price and I would expect a better feel for how expensive they are. The design of the pants is very appealing but the material is pretty uncomfortable. With that being said, I definitely wouldn't choose to buy another pair or recommend them. If the company was to ever switch material I would definitely consider ordering.

Products used:
Lily full length leggings

Service
Value
Shipping
Quality
Thumbnail of user hollym779
1 review
0 helpful votes
October 26th, 2023

Popfit are my go too daily! I get so many compliments I share the post for when you buy 1 get 2 free bc that's how I got hooked haha they really are comfortable and cute! Everyone needs to know!

Products used:
Leggings, sports bras, shorts

Service
Value
Shipping
Quality
Thumbnail of user lindseyfagerlie89
1 review
2 helpful votes
September 19th, 2023
Verified purchase

Garbage company thankfully I bought mine during a special and didnt spend much. Leggings looked nice so I got 2 and free shipping. The material is itchy on the inside and not really soft at all. The fit isn't even cute or flattering in any way they come up past my ribs. Not to mention I canceled my membership immediately and got charged 30$. So I contacted support via email (only option) and by the time they got back to me something was already sent and they tried blaming PayPal and attached a way for me to print a return label. No mention of giving me money back.

Thumbnail of user feliciaandia
1 review
0 helpful votes
July 18th, 2023

The shorts I ordered are not the best I have had and they have a strict no refund policy. I forgot to cancel my shipment but I have to pay for shipping the return. They will not refund my membership either (even though I requested it a few hours after the deadline).

Tip for consumers:
They will refund the product if you pay for shipping. They will not refund your membership fee if you forget to cancel.

Products used:
Shorts

Service
Value
Shipping
Returns
Quality
Thumbnail of user margauxd2
1 review
1 helpful vote
August 5th, 2020

Comfy while using at home lounging, but not good for running or the gym. They tend to slip a little so I have to hike them up after I do cardio or any kind of workout. Very disappointing.

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