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How easy is it to get a hold of customer service at Pop Fit?

asked by Margaret U. on 2/12/20

12 Answers
Awful. They do remote scripts in their replies to people and don't bother reading the emails.
Helpful (1)
It is very easy to get a hold of customer service.
Helpful (0)
They'll respond within the week but they won't help you
Helpful (0)
I email them & always get a pretty quick response.
Helpful (0)
Easy, you email them and you get a response no more than 48 hours later. I appreciated their expedient response.
Helpful (0)
They responded within 24 hours with me. They even included a discount, because shipping is a little longer due to covid-19
Helpful (0)
It is very easy! They are just an email away and their response time is pretty quick
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It was no hassle. Responded extremely quickly to my questions
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Not easy to reason with at all!
Awful fit, wrong size and they kept sending tights and drawing money from my credit card after 7 months of trying to cancel an accidental subscription. I ended up with 10 pairs of tights all in the wrong size. They refused to exchange or refund even though I hadn't opened 7 of the packages at all! They then agreed to refund a couple and exchange a couple but once I had shipped the tights back they refused to honour the refund and exchange and kept the goods, refused to send them back! So essentially they took my money, got me to pay shipping to send them back and then also took the goods back! I would advise against wasting your money with this highly unethical business. On first glance this doesn't appear to be a dodgy company in some random third world country, but they certainly act like it and are extremely hard to deal with and super dodgy. I review almost all places I eat and most places I shop and I have never given a negative review, but their behaviour was absolutely appalling! You can see I have them almost a year to clean up their act and come to some amicable solution but this wasn't possible! There are many other ethical places to buy tights from, do not buy here
Helpful (0)
I emailed customer service and received an answer the following day.
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Super easy. That's why I subscribed I have never subscribed to be a member for any clothing line or anything. They are my first.
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I've been so satisfied with my purchases until I've never had a need to reach out, but I can only hope it's as good as their products.
Helpful (0)

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