website thubmnail of Popeye's
How would you rate Popeye's?
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California
4 reviews
1 helpful vote
Follow Daniel P.
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Well if you were starving in a desert a slurpee seems like divine mana. Which is frankly where this place belongs. This franchise seems to exist to remind us of all the disgusting unclean acts of bio-terrorism and malignant criminal breeding that still go unpunished.

Date of experience: May 8, 2023
Texas
1 review
0 helpful votes
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Not a good experience
September 2, 2023

I went there last night, hardly anyone was in line! I had almost a 30 min wait for biscuits, apple pies and 6 ghost peppers wings! Took entirely way to long so I went in past closing hours and made my complaint and still had to wait another 5 mins.

Date of experience: September 2, 2023
Pennsylvania
2 reviews
0 helpful votes
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Customer satisfaction
November 14, 2023

I would like to start out by saying I go to Popeyes twice a week. I am often in different locations. Recently, I had a bad experience with an employee at the Eddystone restaurant. The general manager reached out to me by phone and asked me to come to his restaurant to discuss the matter. I was highly satisfied with the way he handled it. I believe his name was Maman. He was a gentleman and his main concern was the customer satisfaction. Thank you for your help in this matter and I do love that chicken from Popeyes.

Date of experience: November 13, 2023
Virginia
1 review
1 helpful vote
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Liers
April 3, 2023

Popeyes at ******* Courthouse Rd. Spotsylvania / First 6.49 for 1 chicken breast / I got 2 spicy / Looked at them did not look spicy / told manager / looked at employ and asked / of course he said it was spicy / manager also said spicy / got home mild / threw in trash / I remember when traffic was all the way around the building / but I guess manger has screwed enough people so business is slowing down

Date of experience: April 3, 2023
New York
1 review
0 helpful votes
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Everyone always says it mid or bad but honestly, try it yourself! I personally think it's amazing! Very underrated. My favorite is their swiss and bacon chicken sandwich with their macaroni and cheese! I love Popeyes honestly!

Date of experience: July 8, 2023
Texas
2 reviews
1 helpful vote
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This franchise effort known as Popeye's Chicken was the best out there for two decades. They lost whatever magic there was, the food quality is now pretty bad, I wouldn't recommend anyone eat here. Tons of places to eat before this option now. The chicken was once juicy and crisp and their sides such as red beans and rice or Cajun rice were awesome a decade ago but all that food and taste quality is gone. Don't waste your time or money on Popeye's.

Date of experience: July 24, 2023
Massachusetts
1 review
0 helpful votes
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My son discovered after leaving and returning to the Popeyes store in Robinson Pa. Steubenville Pike, he was angry said a few choice words, the manager called police and reported that my son had a gun! No gun was found and he should have gotten a refund while police were there. Thank God my son didn't die over a mistake at the drive thru! I'm boycotting and I'm asking everyone to boycott until they realize racial profiling is not good for business!

Date of experience: July 20, 2022
Virginia
1 review
0 helpful votes
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Ridiculous
August 25, 2023

The Popeyes in Virginia Beach Virginia is just sad. They are the slowest Popeyes I have ever visited. The workers are standing around talking and being rude.They always I mean always are running out of chicken it just doesn't make sense. They really really need to do better.

Date of experience: August 25, 2023
Arkansas
1 review
0 helpful votes
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Chicken nuggets
January 25, 2024

We got take out from popeyes to take home. I ordered the 8 piece nuggets. I had about 12 pieces...but 5 of them were nothing but breading and the rest of them were the slightly bigger than a marble...the small o marbles at that! I will never eat there again!
I cannot leave a receipt photo because they didn't give us a receipt.

Date of experience: January 25, 2024
New Jersey
1 review
1 helpful vote
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I used to eat Popeyes all the time, but I noticed the chicken don't have much flavor any more and they took my favorite Cajun rice away. The customer service sucks. Popeyes chicken is now a thing of the past

Date of experience: November 22, 2023
Florida
1 review
2 helpful votes
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We have been to this Popeyes four times and for some odd reason every time we order white meat combo, either they don't have white meat or they ran out of wings. I asked to speak to a manager because it was just so weird that a chicken restaurant had no chicken available. One lady answered the phone n said she was the manager than when I started to complain about the issue another lady takes the phone from the other and saids she's the manager. The supposed manager after I explained the issue she said that they were making the wings n breast now. All I asked was for a simple white meat combo and would've waited but the way it sound from the worker, there was no meat available! Really bad service and I will spread the word to my family friends and coworkers! I'm thinking that maybe since we are Spanish? Maybe?

Date of experience: July 27, 2021
Ohio
1 review
0 helpful votes
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Professionalism
April 8, 2023

We were terribly disappointed on our last two visits to the Jasper Texas Store #3954. We waited 21 minutes for our food. Seven employees in the store -- 2 of them on their phones and the others just talking and really not aware of the customers coming through the door. No straws or napkins to be found in any of the holders.

Date of experience: April 8, 2023
North Carolina
2 reviews
14 helpful votes
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Food, Service
October 3, 2023

The worst experience ever. I will not be returning too the new store in Zebulon NC! I ordered a spicy chicken sandwich with no pickles and 3 pickles was on the sandwich. The cashier needs to practice active listening. I paid for an kids meal $5.00 and didn't get my son toy? What a rip off!

Date of experience: October 3, 2023
Tennessee
1 review
0 helpful votes
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My cashier was Jasmine and she was extremely nice. She greeted me as I walked in and took care of my order in a very timely fashion. Jasmine has a really good attitude and smiled the entire time. Go Popeyes

Date of experience: April 10, 2023
New Mexico
1 review
1 helpful vote
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Worst visit ever!
March 2, 2023

Customer service was terrible. I don't think they could have been any ruder!
No eye contact, practically threw the tray of food to me.
No napkins. I had to ask for sauces and then wasn't even given the ones I requested.

The service was just awful!

Date of experience: March 2, 2023
Georgia
2 reviews
0 helpful votes
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Small servings of sides
June 6, 2021

I just went to the Popeyes in Augusta the one on tobacco road the food is good the chicken is good the sandwiches is good but when their sides I just requested an order for some red beans and rice the container is always half full and they had some hard rice on top like it was texture of plastic. It was probably old and dried out but then they want to charge you $2.49 for a side that's half full and then the rice is drying hard I thought rice is supposed to be soft I heard of stir fried rice but even you can chew it

Date of experience: June 4, 2021
Colorado
1 review
0 helpful votes
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Dirty restaurant
October 9, 2023

My wife and I went in to eat at Popeyes and was the only ones eating in side and every table was dirty plus bathrooms were dirty too. Called manager on oct.9 day after this and was told she could not do anything about it cause it wasn't her shift. Sounds crazy to me but I bet the kitchen is just as bad as the front of the restaurant.

Date of experience: October 9, 2023
Arizona
1 review
0 helpful votes
Follow sharon l.
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Last night i went and order me some chicken tenders. I received my order and. I parked in the parking lot and took a bite. Man, them tenders were so hard it broke my tooth. I would not recommend eating here because they over cook their chicken to the point you can eat them. Now i have to spend thousands of dollars to get dental works. Thanks alot Popeye's!

Date of experience: September 15, 2023
Texas
1 review
2 helpful votes
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Just bad!
August 12, 2022

Since corona started, they closed the lobbies. I totally understand that but drive thru wait time shouldn't be over an hour, just to get to the speaker and try to order something and they tell you that they are out of/don't have it. You have had enough time to make more! I'm done with Popeyes because this is happening more frequently than it should. I've worked in fast food so I understand that there are days where you tire of the rush but damn this is just ridiculous!

Date of experience: August 12, 2022
New Jersey
1 review
0 helpful votes
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Feeling cheated!
December 23, 2021

The last two times I have gone to Popeye's Chicken I ordered an 8 piece bucket and received only 7 pieces each time. I don't want to sound petty, but if you sell an 8 piece bucket, you should give the customer 8 PIECES! I am beginning to feel this is either by design, or the staff simply does not care, it is not hard to count to 8. I have decided to now stay away from Popeye's Chicken and support my local independent fried chicken place. Good Bye Popeye's!

Date of experience: December 23, 2021

Overview

Popeye's has a rating of 1.5 stars from 528 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Popeye's most frequently mention customer service, chicken sandwich and fast food. Popeye's ranks 321st among Restaurants sites.

service
279
value
262
shipping
100
returns
111
quality
240
+96