website thubmnail of Popeye's
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Louisiana
1 review
0 helpful votes
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Chicken size
November 12, 2022

Just bought a two piece chicken dinner. The thigh and leg must have come from a dove since the size was so very small. The side of cole slaw was two small tablespoons full. Not much for the price.

Date of experience: November 12, 2022
Texas
1 review
0 helpful votes
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The flounder fish sandwich
April 29, 2024

The flounder fish sandwich should be ashamed. There is more crust than fish. So Disappointed! Will not order again.

Date of experience: April 29, 2024
Florida
1 review
1 helpful vote
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Worst Experience!
June 15, 2023

DO NOT ORDER OR EAT AT THIS LOCATION! 7049 Seacrest Blvd. Lantana FL, *******.
Order was NOT delivered and when went to the store manager at the store and the one I spoke to on the phone pretty much said not their problem and don't care when I said I would never order from them again. No customer service!

Date of experience: June 15, 2023
Pennsylvania
1 review
0 helpful votes
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Today I went to a Popeyes in Philadelphia, Pa located at Broad and Champlost Street ( across from the 35th district) Scenario: I ordered my meal my total was $6.42. I have the manger who was on the register $7.00 and he gave me back 15 cents instead of the 58 cents that was owed to me. Then he proceeded to point to a sign that stated that they didn't have change, because the bank did not have it.

First thing, Customers should not have to cover the cost of a full operating business because they don't have change. We would not be able to walk in an establishment and ask for food if we did not have the money to cover the cost.

Second, When I let the manager know ( because he was rude and would not give me his name or the store's identification number) that it was the store's responsibility to take on the cost of the change shortage. He immediately became defensive and began to angrily placed my items in the containers aggressively. I stopped him at once and stated I would simply like a refund, because I don't have to except just any kind of service when I am spending my hard earn money.

Lastly, when I asked for his name and store id number as stated above, he was dismissive and stated that I didn't need it. When I proceeded to ask another employee for the information he informed me that he was Italian ( what ever that meant) he couldn't pronounce the managers name ( when it was clear he was African American and spoke fluent English.

I will not be returning
If I didn't have to submit starts to submit this review it would be zero

Date of experience: December 9, 2021
New Jersey
1 review
2 helpful votes
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$#*! DAT FOOD!.
December 22, 2021

Dear Popeyes,, yall can go kill yall self because that $#*! that yall just gave me was nasty and the sprite was dehydrated and the mac n cheese was soulful and the chicken sandwich was fruity. It looked like some stuff that comes out people booty and I will never ever eat yall food again. Also I will need my money back ASAP because that food was not giving at all. Therefore yall need to run me my money before I come up there and fight grown people because yall know better so stop playing with me STUPID $#*!ES!.

Date of experience: December 22, 2021
Pennsylvania
1 review
0 helpful votes
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Great food great people
October 29, 2022

My mom and I are at Williamsport, Pa. Popeyes today. Our server Heather was awesome and I couldn't believe how much food we got! Food was excellent too!

Date of experience: October 28, 2022
Georgia
1 review
0 helpful votes
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I just ordered a 3-wing combo from the Popeyes restaurant on Old Milton and Northpoint Parkway in Alpharetta, GA. That has got to be the nastiest fast food I have ever purchased! The wings were incredibly tiny, over coated with breading, so spicy it was hard to eat, full of grease, and just awful. The cole slaw was rancid, the biscuit greasy, and I ended up throwing the whole mess in the trash. I pray I don't get sick from what of it I did eat. What in the world do they think they are doing selling nasty food like that? Oh, and the guy that took my order acted like he just got out of jail. No smile, no greeting, no eye contact and no command of the English language. I will NEVER EAT AT A POPEYES RESTAURANT AGAIN IN MY LIFE!

Date of experience: May 22, 2022
Texas
1 review
1 helpful vote
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Pathetic
October 23, 2022

Hello I went to Popeyes on Navarro in Victoria Tx omg I'll never go back again the first they said plz have exact change and they were out of Mac and cheese mash patatoes, very little fries wow I was like ok well let me get my order I have exact change I ordered the two can dine meal through drive through I didn't check order due to they were slow so I figured they would get evrything correct on my order biscuits were hard a rock no fries and one of the breast was not fully cooked I didn't go back due too I was at home didn't want to deal with traffic anyways had a bad experience first time at the location on Navarro I'll never go back

Date of experience: October 23, 2022
Texas
1 review
0 helpful votes
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I went to Popeyes in Pearland and on South Main & Murworth and the managers wasn't about $#*! the Anniversary they had with the 2pc for 59 was messed up to after u spend 5.00 & they made sure all the $5 & $6 specials was gone & what I ordered on the app they hadn't had in 2 weeks just had a bunch of false advertisements to get u to come to they restaurants I don't think I'm going to their restaurants no time soon. Smh at they service

Date of experience: June 23, 2022
Texas
1 review
0 helpful votes
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Unsanitary!
March 3, 2024

I was in san marcos texas Popeye's at Stone Creek Center (McCarty and IH35) at 1:15, Friday March 1,2024. Kid at counter wouldn't wait on me or look at me as he was preparing previous orders and taking them out to customers and talking with briefly relatives. I was getting a little irritated at that but was waiting to give my order. No other employees came up to take orders. Then a customer brings back an open tray of 2-3 pcs of chicken that i guess were wrong on his order AND THE KID PUTS THE CHICKEN BACK IN THE FULL BIN OF COOKED AND READY TO GO OUT CHICKEN! And then gives customer other chicken. I couldn't believe what i was seeing and this made me leave immediately and go somewhere else to eat.

Date of experience: March 3, 2024
Mississippi
1 review
0 helpful votes
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Always hot and FRESH
October 25, 2022

POPEYES ON HWY 80 IN JACKSON MS IS BY FAR THE BEST HANDS DOWN... STAFF N CUSTOMER SERVICE ALWAYS ON POINT AND THE STORE MANAGER MR LEWIS IS GREAT N VERY ATTENTIVE TO HIS CUSTOMERS N ALWAYS AIMING TO PLEASE HIS CUSTOMERS

Date of experience: October 25, 2022
Ohio
1 review
0 helpful votes
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Horrible
November 15, 2022

I would vote it negative but I can't. I went to the Popeyes in Pickerington OH. The service was horrible and I paid for everything but didn't get it all.

Date of experience: November 15, 2022
Illinois
1 review
0 helpful votes
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The popeys on 1999 e Sibley is one f my best. The staff is friendly and the food is excellent.their food is always nice and fresh and they don't mind dropping it for me so it can be fresh

Date of experience: January 28, 2023
North Carolina
1 review
1 helpful vote
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The cost
August 3, 2023

The food is good it's just the quality of the food much as the food cost the chicken should be meater you just don't get enough for your money's worth

Date of experience: August 3, 2023
Georgia
1 review
0 helpful votes
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I was at the Augusta Mall Popeyes12/7/2022. I wanted a 5piece wing combo. The young woman cashier called back the order to a woman who wore a manager shirt,with her head wrapped up high she was a large size black woman. When the young woman cashier called back the order to the large woman she answered with such a NASTY ATTITUDE and she gave the young woman which is the cashier DIRTY LOOKS as to say don't call nothing else back here because im not cooking! This woman needs to change her NASTY WAYS AND ATTITUDE before this Popeyes in the Augusta Mall will FOREVER RECEIVE BAD REVIEWS on the ACCORD of this LARGE WOMAN WHO WORE A MANAGER SHIRT

Date of experience: December 7, 2022
Georgia
1 review
0 helpful votes
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1022 US-80, Pooler, GA ******* Went to this popeyes to buy a family meal and the cole slaw was spoiled so I returned it and got the mashed potatoes which were hot when I got home only to realize that were spoiled too I was too tired to drive back to that store will never buy from them again.

Date of experience: August 13, 2022
Arizona
1 review
0 helpful votes
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Served rotten cole slaw at Crismon Rd. Mesa AZ location. Number on the receipt was for a different location on Power Rd. Associate at Power Rd. Said they get people calling them all the time to complain about the Crismon location and "that is a terrible store that should not even be open". My 17 year old daughter took a bite of the rotten cole slaw and ran to the kitchen to spit it out and was nauseated. The smell was horrific. We had to sterilize the spoon, sink and take the trash out immediately. My daughter could not eat any dinner, me wife was sickened. I couldn't eat anything for about an hour and then just a little red beans and rice. We had purchased the 16 piece classic family dinner with extra mac and cheese and extra gravy. We finally did call the Crismon store to warn them before they poisoned anyone with spoiled food. They asked us if we wanted more cole slaw. I'm sure you can imagine our response. I have left reviews everywhere I could. Your "Expert" "Chat Service" is a scam! They wanted my Credit Card number to charge me for a subscription service to report my dissatisfaction!

Date of experience: January 27, 2024
Maryland
1 review
0 helpful votes
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I have not been to Popeyes in months because I was served raw chicken 3 times in a row so today 12/23/23 I give it another chance and I can say my experience was less than it should of been because I should have walked out instead of ordering. Staff was rude right off the bat cashier walked up to counter with her middle finger in her mouth with it pointing to me. Then while I'm waiting for my food I hear yelling and cussing about the drive thru and dine in orders. So after I recieve my food I go to sit down and the staff comes out to lobby and is busy playing on there phones and pretty sure drug deal went down with one of the employees from someone that walked in didn't order anything just came to see one person while they exchanged what I'm guessing was money for drugs. All my food was fresh and delicious until the final bite when I found another raw piece of chicken this will be my last time coming here it is embarrassing to watch a business run like this and to not even put out correct food is unacceptable I gave this place to many chance and I cab honestly say it will be it's last chance after today this was the west Carrollton, Ohio location from the hours of 3 pm to 4 pm this happened

Date of experience: December 23, 2023
Missouri
1 review
0 helpful votes
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Popeye
November 16, 2022

Terrible food today... no reply from sign on windows. I understand under staff but old food is not acceptable.

Date of experience: November 16, 2022
Florida
2 reviews
0 helpful votes
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Its my last time going to the popeyes inside of the Regency Square Mall. I ordered a 8 pcs, spicy, all thighs chicken, box of (6) biscuits and 3 peppers. There is a 15 min on spicy chicken the cashier replied. I said ok, I' will wait. Cashier hands me my receipt it has legs and thigs, I brought it to her attention, she replied, no I know all thighs, I said ok. Well 20 minutes has passed, I aske how much longer, she said its being prepared now, seconds latter she hands me th box and say, heres your 8 piec mild. I replied no, I ask for spicy.( I never saw spicy come down the rack from the kitchen) cashier looking dumb founded, then said, give me a minute, that went to 10 minutes, so I ask, how much longer on the Spicy, its now 30-40 min. She finally hands me my chicken, I opened it up on the counter and it has legs and thighs, I shouted, give me the manager now!. Long story short. I had to accept 3 pices of mild thigs to make up the difference of the legs. They had NO SPICY COOOKED AT ALL. From the 8 pics box, 2 pieces was spicy and the rest was mild! I don't think the Spanish speaking cashier and its workers know the difference between spicy/mild or legs/thighs, which is sad!

Date of experience: April 21, 2024

Overview

Popeye's has a rating of 1.5 stars from 529 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Popeye's most frequently mention customer service, chicken sandwich and fast food. Popeye's ranks 319th among Restaurants sites.

service
280
value
263
shipping
100
returns
111
quality
241
+96