Popeye's

Very slow thru the drive thru...once at the window, lots of workers chit chattering not working. Food is great...service is pitiful, I got the wrong order...after such a long wait.

I always give good reviews on this Popeyes, but the last few times that I've gone there the service was poor and unfriendly, today being the worst it's ever been. The young girl that took care of me never smiled or asked how I was, I handed her a coupon and never asked if I wanted regular or spicy. As I was waiting for my order six other people came in and placed there orders and within minutes they were on there way, as for me still waiting. There was others that were there before me they finally received there orders, as I continued to wait I finally went up to the same girl who took my order I asked what was the delay? She grumbled at me that they were waiting for the wings to come out? I said can't you just let me have something else? Why would you make me wait for just ONE wing. With some time she brought me my order, no sorry no thank you, not to mention that one of the breasts was not cooked all the way. I've heard many complaints from others about this store. I think I'll be going to the new store in union or it's sister store instead of this one

On 484 We went inside to order but was told to use DT, went to DT WE WAITED 45 MINUTES TO ORDER THEN ANOTHER 25 MIN TO GET OUR FOOD, WE WAS CHARGED $32.09 FOR A 10 piece meal. And the mashed potatoes taste like BOX POTATOES and the potatoes looks like they dug into them NO DESERTS NO SORRY NO NOTHING FOR HAVING YOU TO WAIT THIS LONG, what happened not even a lie TO apologize and NO RECEIPT see below

The taste has significantly changed in the chicken something is wrong the last time I bought it was terrible I'm doing this because I love the chicken butt I won't buy it like that the price is too high for that.

3rd time in 2mos I reluctantly revisited this place and I got what I deserve I should say.
Ordered 3 wing mild and side and each time... it's 2 wings, one spicy and a leg or a breast and over cooked. The mac would contain more burned cheese as if it was from the bottom of the pot and yes...always half empty! So I took pics as I did b4 and tonight 2/4/23 9:15 pm I returned to take back order and to let them make it right!... NOPE! THE NIGHT CREW ARE YOUNG AND UNPROFESSIONAL AND THE HEAVILY TATTOOED MGR ( MAN OR WOMAN) NO DISRESPECT TO GENDER, ALONG WITH THE CREW, NO SINCE OF CUSTOMER SERVICE NOR HAIR NETS! I'VE NOTICED EACH TIME IVE VISITED THIS STORE YOU SEE MORE TALKING AND CHATTING AMONGST ONE ANOTHER AND NOT FOCUSING ON THEIR JOB... WHICH IS THEE CUSTOMERS!

I went to Popeye's Chicken to get dinner last night; during 5:00 o'clock traffic (my fault) and boy was that a mistake. When placing my order, I ask if the shrimp was spicy because I can't eat the spicy food. He said, "No." Okay give me the Shrimp Basket. I also ask for the 8-piece Classic all Dark Chicken. Went to window to pay my $32.00 and was told to pull up it would be about 15 minutes. Oh okay, is this fast food? Lady pulls up behind me and was told to pull over and wait for her food. The only two customers, no other cars in parking lot. Got home and did not have my order, I guess maybe it was the other lady's order I had. Called them and got Oh I am sorry, were you the lady with the Shrimp basket and 8-piece chicken, yes that is me, okay do you want to put my name on your receipt and when you come back some time, we will make it right. I said no, I would like my Friday Night dinner. I will make the drive back to get my dinner. She says okay what was missing? Now she had just said are you the lady with... I tell her what I had again. Okay we will have it waiting for you. Drove through traffic again, got the order went home and everything was spicy, not Classic, like I ordered. I was pissed to say the least! Short story I had no Friday night dinner. I can't eat the spicy! If I had called again and made another trip to get a correct order, it would not have been pleasant. I could have understood this if they were super busy, but it was just me and one other customer. I Chicken Pot Pies in the oven for dinner. I am so done with Popeye's Chicken!

Your service is so bad the employees don't seem to care they take long lunch breaks texting while at the drive threw window long hair flying everwhere no soap in bathrooms.

There are 2 Popeyes in Newport News Va. Both are horrible, occasionally I go back hoping something has changed. There's always new employees but nothing else changes. Never leave the store without checking your order since they will give you what they want you to have. On my last trip I requested a refund. The manager stated that they did not give refunds (wonder why). I insisted so they provided a gift card. I really wanted to patronize the place so I rode to the other location and made my order. Guess what the gift I obtained less than 30 minutes prior did not work. I took the chicken and left the manager to sort it out with the other store. After the experience I had as well as recounting what just had happen the person helping went to the back to get hot chicken for my troubles. You guessed it the order was wrong again. Popeye should be forced to close. I will do everything to make the powers that regulate this type of establishment know how crappy the service, neither place will win an award for cleanliness. POPEYES OF NEWPORT NEWS SUCK BIG TIME.

I ordered online for an order pickup at the Greenwood Popeyes. Online it instructed me to go to thru the drive thru and give them my name to pick up my order. After waiting 20 minutes waiting in line, I was told by the drive thru speaker to come inside. When I went inside there were 7 staff members that didn't seem to care if anyone got their food or not. The 5 adult women seemed to all be trying to do the least amount of work possible. I waited along with 5 other unfortunate patrons for over 30 minutes for my order. I wouldn't have continued to wait, but I had already paid for my $43 order online. When I received my order, it was incomplete. However, after waiting for 50 minutes at the store for my online order…I decided it wasn't worth going back in to get my missing items. I understand the world is short staffed right now. This wasn't a staffing issue though…it was a work issue that resulted from lack of organization and poor work ethic. The only reason I even gave one star is because as a first time patron, the food I actually did receive was pretty good. However, I won't be returning. It's not worth almost an hour wait and only getting half the food I paid for. Will be very surprised if they stay in business….

W2 times in 2 days I went to the Popeyes on military trail, just south of community. BOTH TIMES I WAS THE ONLY ONE IN THE DRIVE-THRU AND COULDN'T GET A RESPONSE FOR LITERALLY 10 MINUTES. The first time I just left. The second I drove to the window to place my order due to the lack that I had zero desire to sit in a Popeyes drive thru all night but I was hungry. The cashier refused to take my order cause she said I had to order at the speaker? I made it extremely clear of what I thought of her complete lack of work ethic and went to KFC right up the road. Funny, excellent service so I'm sure you can figure out where I'll be going from now on when I want chicken. Word of advice to owner. Hire some white people.

I was at POPEYES IN Burbank ILLINIOS on Feb 27 2023 and went inside and no one took my order. I waited 12 minutes of being ignored, so I left. It was 3 females Employees there, i admit they was busy with Drive= thru orders but they should have said something. I HAVE NEVER BEEN TREATED THAT WAY. I MAKE 6 FIGURES AND I DONT TREAT ANYONE LIKE THAT. IF YOU DONT WONT TO WORK DO COME. I WILL NEVER VISIT POPEYES EVER AGAIN IN GHETTOS AREA AGAIN.

Popeyes at 5750 Beville Crossing Belleville Illinois ******* was the rudest and slowest service I have ever seen. It took 20 min for them to take my order and I asked for my drink cup while I was waiting I asked her 5 times face to face and ignored me then she looked at another employee and said could you get them their drinks before I rip their head off at that point I asked for refund it took manager 10 min to get to register then she txt on her phone in front of register for another 10 min then I got my refund and manager never said one word to me. I couldn't believe it

The chicken is delicious, but your biscuits. Now cmon those things are so dry, I feel like I'm swallowing rocks. I'd recommend a personal butter for the biscuits because those things can kill somebody with High expectations OF A BISCUIT BEING BUTTERED! Thank you for reading, God bless you, and have a great day.

I was at Popeye's Cleveland Avenue Columbus Ohio I ordered the frozen strawberry drink they gave me the regular strawberry drink I told the girl that is the wrong one and she said that's what they have I could take it home and put it in the freezer she said that is good drink I told her that's not what I ordered though she said I'm sorry that's why we got how do you tell someone to take a drink that you can order and put it in the refrigerator can make it another drink you simply could have said we don't have that drink would you like something else on top of that when they take your order they be fast parking and still get the order wrong and you have to repeat the orders right behind them

Be careful when purchasing anything from popeye's with a credit card Be sure to get your receipt. Upon reviewing my account, I noticed I was charged twice for 1 order! When I went back to get it corrected they acted like I was trying to steal from them! Eventually they gave back my money no sorry for inconvenience or anything POOR CUSTOMER SERVICE FOR SURE! If I go back cash only!

My wife and I went to Popeyes for dinner tonight. After we placed our order we drove up to the window. The employee came to the window to collect for my order. When she brought me my change she told me it would be 8 to 10 minutes before the spicy chicken would be finished cooking. She asked me to drive forward to wait. Well looking in my rear view mirror after 20 minutes and watched car after car drive away with their food. I got down and walked inside to see what the problem was. There was 5 black guys and 2 black girls working. The guys were standing in the back talking, the girl that took my order was sitting down eating. 5 minutes later she came back behind the counter and said did anyone fill his order. They said no we were waiting for you to do it. I said you have to be kidding me. The manager walked up to me and said is there a problem. I said yes I order my chicken 30 minutes ago and was told it would take 8 to 10 mins and it's been 25 minutes and everybody behind me has received there food and drove off. This is bull$#*!! He walked away and the girl finally brought me my order. This is no way to run a business. Maybe if I were black I would not have had to wait so long, but never again

First thing I want to say is Popeyes has always been my favorite chicken restaurant. My family and I were in Maize and decided to try out the newly built "Popeyes" on Maize Rd. My wife and I love Popeyes chicken sandwich and agree it's the best over all of the other chicken restaurants. But this particular restaurant was the worst my wife had ever had. It was very thin and dry and almost flat as a pancake. She was so disappointed! I ordered fried chicken and it was a little undercooked. You could see some pink in it. My wife was so upset I drove her over to another Popeye's restaurant on Central Ave in Wichita and ordered her another chicken sandwich. It was great, just like every one we have ever had in the past. We mainly wanted to see if Popeyes had changed their chicken sandwich throughout the whole company or if it was just this restaurant on Maize Rd. The problem is this particular restaurant, it is newly built and I'm sure the new employees are still getting adjusted to how things need to be cooked. Someone in Corporate or management needs to get experienced people training these employees or it could cause problems for this restaurant in the future.

Total screwup chicken sandwich was cold ordered also blackened chicken strips and got sandwich in stead ordered mac and cheese got fries hand to go nbackn 3 times to get blackened chicken strips maqc and cheese was cold also will never go back stayb away impossible to screw order up more