PoolWarehouse

Wanted this in red with 5 skewers. PoolWarehouse was the only on who had in stock. Great price and fast delivery. An ease to buy online.

It was a pleasure having Jacinia help me. Although it was a stressful time, she mitigated my anxiety 90%. I explained, that as a costumer, I made the purchase, and had nothing to do with the shipping! More on, the parts list was all numbers, no names, or part descriptions added. The driver was in a rush, and I had no time to check all the parts delivered. I concentrated on the damaged parts. She listened, and jumped into action.
Great job Jacinia.

TERRIBLE CUSTOMER SERVICE!
Customer service or so called customer service. Will not return your calls or emails on products that you ordered and are delayed. "Order take two-three business days to ship" Waiting two weeks and still no item. They will not return any emails or call on their so called customer service line. Do yourself a favor and buy your products else where. You save a few buck's using them but not worth the headache!

Review of PoolWarehouse.com

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This is a online company you can feel confident in purchasing from. I bought my pool last year when oval pools where impossible to get. It was delivered with 2 weeks tho there were some odds and ends such as the fountain and lights back ordered but everything arrived as expected. The back ordered items were listed as such when ordered. We never put the pool up just no available installers so it sat in my shed for a year... until a few weekends ago. As it was being installed we realized there were a few parts missing. I contacted Renee with the above pool department (she runs it by herself) in hopes of getting the parts at least at a discount she worked her magic with the manufacturer (after sending pics showing the boxed up pool never touched) they agreed to send at no cost. She was so responsive and just superior customer service. I highly recommend this site they have what you are looking for with the best prices and superb customer service.

Ordered a new patio set from PoolWarehouse the price was great and the set was delivered in just a few days. One of the pieces arrived damaged by the carrier but Katelyn in customer service at PoolWarehouse was great in helping get a replacement set out in a very timely manner.

I have nothing but amazing this to say about this company costumer service. I worked directly with Jacinia and she was amazing. Took care of my concerns and notified me of the steps being taken and I was aware of my status at all times. It was a difficult ticket item but she took care of it until was addressed correctly.

Renee, thank you so very much with ALL of your help with our issue with the ladybug pool cleaner. You have worked consistently and to answer all of my questions and direct me in the ways I needed to go. You have replied to all of my emails and answered all of my questions beyond and above! Again, thank you very much! Sincerely, Meloney Jones

My pool liner was less than a year old so I contacted Pool warehouse customer service representative was very helpful her name is Renee she got my warranty for the liner quickly within just a few days she's very knowledgeable one of the best customer service I have ever dealt with

I ordered the London Nights Pool Table and was very happy with how quickly it was delivered. However, the delivery guy did not come during the window that I requested and he scratched up my driveway a bit but he was very nice. The pool table is nice and we enjoy playing but the color of the felt has a bit of an orange undertone which I was not expecting and do not like. Also, there are a couple of little nicks in the table which need to be filled in with stain. I reached out to customer service and was very dissatisfied with Matt M.'s response. He told me to go to Home Depot or Lowe's and have them color match it and purchase a stain pen. He told me how easy it would be. Sounds pretty inconvenient to me. If it's so easy to do, why don't they just include them with the table or have some on hand to send to customers as requested. Matt was pretty much like "too bad for your luck!" He didn't use those words but that is how it felt. He could have made more of an effort to find a way to send me something to fix the problem.

So far the table has been great and a lot of fun. The removable tables are kind of heavy; don't place them on the walls; you'll need a buffer. I thought the table would be a bit heavier; it slides you when bumped…but that may be because of my floors and easy to correct. What I don't like is that the felt is showing signs of wear already. There are multiple lines in the felt, and no one has been scraping it with the stick, it's the balls. I tried brushing it with the brush included with the table, it's stiff, harsh, and does not do a good job, no problem, I ordered another one. It's really the lines and groves that have me up at arms. Other than that, the table its self if simply beautiful, although it is not as dark as shown on the website, it is still a beautiful table. I'm happy with the table and I am satisfied with my purchase. I am also glad that I ordered from the manufacturer instead of Wayfair.
The product comes in on a pallet, if you don't have a wide, unobstructed walkway, it will have to go into your garage. This baby is heavy to lift though, you will need a few people. I am not sure how difficult it is to put together, I hired someone, but they were done within an hour and no one was fussing (lOL) so I guess it was rather simple.
It's a good buy, just not the felt…I have to check to see if I get a new felt covering if it will null my warranty. Also, the chalk leaves stains, but I hope to rectify this with the new brush cleaner.

DO NOT BUY FROM THESE PEOPLE. Delivery of damaged pool table told me I would get 30% back and left holding the damaged property. Worst experience ever and zero help. Buy local and save YouTube stores and headache

Purchased game table in late November for a Christmas gift. Was not aware that it would be delivered by heavy freight company instead of UPS, FEDEX, etc. Shipping company missed the arranged delivery THREE different times despite having a required time range of ALL day. 10 days later and 6+ hours on the phone with Pool Warehouse and shippers, it was finally revealed that the package was lost. Spoke to management at Pool Warehouse who said they would contact the manufacturer and have them ship another one via a regular shipper ASAP. Could not get any info for three days and then got a shipping notice from the SAME CARRIER with an ETA of AFTER CHRISTMAS!

My air hockey/pool table arrived with a huge forklift hole in it. I was super bummed. But Nikki saved the day and got me a shiny new one in no time! Thanks again for the excellent customer service!

I mean come on now, I ordered lights in the second week of February, they said it would take 15-20 days to ship the items. I called them in March almost 4 weeks later, and they tell me it will be yet another month. If they had told me from the beginning, I might have understood and kept that in mind while scheduling this pool build job.
I had to chase them down to get this information. Nobody thought to email me or reach out in any way at all.
Their phone tree hung up on me every time I made a selection, and I had to keep calling back over and over again. I know it wasn't on my end, since I just navigated the phone tree mess with the county inspectors office and it all worked surprisingly fine a half hour ago. Maybe I'll edit this when I actually receive the lighting system, but I don't think I'll keep this as a source for the rest of my equipment.

I bet it took me longer to write this review than it would have taken to be truthful about the wait time, or to email me and tell me how long it would REALLY take.

Pool was delivered and installed in no time, Very helpful customer service on 1 missing part, that let us still fill and start using the pool.
Thanks Renee

I have had over 100 percent support from the start of when my pool was installed to now. Paul in the Rockingham branch has been more than helpful with anything I need to know.

The pool chairs I ordered are for depth of only 9". My Baja shelf is deeper so these chairs float. I couldn't return them without a hefty restocking fee and delivery fee.

Jeanette was super through the sales process and answered every question. Had a bumpy experience with poor communications and delays during shipping by R&L Freight and a bad delivery experience.

One of the panels in the kit was incorrect shipped by Hydra Pools but Chelsey got right on it and we received it a week later. I'm pleased with the quality of the materials and the completeness of the kit. The kits are very well engineered and manufactured and the price is tough to beat.

The Pool Warehouse Tech Support from Matt has been beyond my expectations. He has patiently answered my questions and offered numerous suggestions throughout the project.

If you have the skills and wear-with-all to act as your own general contractor, you can save a lot of money. HOWEVER; a word of CAUTION! The assembly of these kits does not equate to rocket science but DO NOT venture into these projects without thinking through and planning every detail around the pool. I'm a graduate engineer with 35 yrs of construction experience and a team of competent subcontractors and still had my hands full with the unforeseen details. Be sure to have reliable, extra helping hands in each stage of the project. With countless rain delays through 3 months of record rainfall in our area, it has taken me 4 months to reach the point in the pics, below.