PoolWarehouse

Nikki, the customer service representative with Pool Warehouse, was persistent in remedying a faulty 3-in-1 game table (the top had styrofoam imbedded in it). She pressed her supplier to replace the top, then, when they sent the wrong wood finish top, pressed them to replace the replacement, and finally, when the shipper billed US rather than the supplier, she persisted in having the supplier pay the bill. It took months for her supplier to come through, but she kept us informed each step of the way until all was very happily resolved. Thank you, Nikki, and PoolWarehouse; our grandsons are very happily playing games on the very nice looking game table!

Great customer service! Renee contacted me to help with a change in the order when our liner was back ordered. Will definitely order from here again!

Tank lid was a perfect fit; came with decals and pressure relief valve. I would recommend this seller to if you need this part.

Happy with purchase. My family loves the pool table and we love that it is multi functional. Great value for the price.

It's rare to find a company online that you can actually call and talk with someone who knows what they are talking about. The level of knowledge and service I received was impressive to say the least. It was hard work building our pool but having someone who knows what they're doing help you lay everything out on the front end is worth every penny. I would have honest paid more just to work with Jones, my salesman. Keep it up guys. I'll send pictures of my pool this spring, we've already closed it for the winter.

Beware when dealing with this company. We ordered a pool kit from them two years ago and the liner is already discolored. The customer service rep claimed that the warranty only covers tears at the seams but he would pass the information on to the manufacturer. They kept telling me that it was likely due to a chemical imbalance so if this happens to you they will expect you to have kept a record of all your chemicals to prove that it wasn't your fault. It wasn't enough that we use the in-line chlorinator that they sold to us as part of the kit. You would think that they would stand behind the products they sell, both in the chlorinator and liner, but they don't. After requesting pictures the representative stopped emailing me back and even a phone call went ignored. When I finally threatened to report them to BBB I was able to get through to a supposed supervisor, Jonathan, who said his father has had the same issue. This is obviously a common problem that they make no effort to inform customers of. Before spending $10k+ ask yourself if you want to deal with this kind of customer service WHEN something goes wrong!

I have not installed the parts I ordered yet--but they appear to be exactly what I needed. The initial order process was a little rough because the system seemed to place a double order--I called and spoke to a very nice lady who said she would look into the problem--but I did not receive a call back as she committed. But, she obviously fixed the issue because I only received one set of parts and was billed correctly.
I've ordered parts previously and on both occasions, I've been satisfied by the availability of and fast response for pool parts. Thank You

Was worried about dealing with you at first but everything came together at the end thanks to the customer service provided by Justin Busch. He was knowledgeable and took care of my issues. Plan on dealing with you in the Spring but hoping Justin is still there. Would be nice if you had only one person to deal with through out the whole sale. I didn't like dealing with other people right after the sale who were not familiar with the order. Justin was a problem solver.

Matt M. Was with helpful and knowledgeable. Unfortunately, I can't say the same thing for others I spoke