PoolSupplyWorld

I ordered 2 chairs on JUly 2. They immediately took my money from my paypal account and sent me a confirmation email. The tracking link in the email, did not work, took me to a page that did not exist. I should have realized this was going to be a problem. After weeks of the tracking number not working and no further communication from Pool Supply World, I sent an email on July 22, which was received with an automated response that someone would contact me. Which no one did. After sending a second email a week later, I received a ticket was created to look into the issue. It is now July 31 and I have still no chairs, no tracking information and have been on the phone with Pool Supply World for over 45 minutes. I have spoken with 3 people and will accept nothing less than a full refund. They have told me that the item comes from the manufacter and that they do not know where the chair are but that they have shipped and they cannot issue a refund. Let me get this straight, their vendor has shipped the chairs but even they Pool Supply World, does not know where they are, but I not entitled to a refund? Their issues with their vendor is not my, the consumer's, problem. STAY AWAY - DO NOT ORDER FROM THIS SITE!

Prices were great and delivery was quick!
0 issues! Will definitely recommend them to friends. Will use them again in future for supplies.

This business does not value customers they scam artists, they sell items that are incorrect and then will not issue a RMA return ticket for a full refund. I ordered a UV lamb for my Delta Elektra Pro EP-20, the bulb required measurements are 35 1/8" they send me a bulb that measured 33" over 2 1/8" to short for my system. In their return policy states you have to call and request a RMA return ticket, which I did, wile speaking with customer care rep. Tom Antonson, he requested I send pictures to make sure the bulb was 2 1/8" to short, which I did even though I found it very hubris to say the least since for the past 15-years I have replaced my systems UV bulb and know what size it requires. After receiving the pictures Tom emailed me back stating that a RMA ticket would be issued in 72 hours. Then one day later on 7/17/2020 I received an email from customer care Miss Maura stating that they had 3-5 business days to issue a RMA return ticket, and after several email correspondence it became clear that they would not honor their own policy, to this day I have not receive a RMA return ticket. When I did not received any correspondence back from Pool Supply World on 7/23/2020 I send the incorrect UV bulbs back at a cost $34.96, to this day they have not excepted the return UV bulbs even though FedEx has been trying since 7/28/2020. This company cannot be trusted and are not honest brokers.

Good products at great prices. Free delivery. Always shop here first. Products delivered exactly as ordered