PlusNet has a consumer rating of 2.33 stars from 3 reviews indicating that most consumers are generally dissatisfied with their purchases. PlusNet also ranks 31st among Mobile Carriers sites. The most common issues with PlusNet are around customer service, which is not as good as expected by some customers.View ratings trends
Easy to navigate, easy on the eyes and they have saved me over £17 Per month for similar package I had with TalkTalkSee positive reviews
Upon the first three calls I made to this company, all three women I talked with, subsequently wrote, on my record, that I had not answered security questions. I pointed out when I found out about this that the opposite was true. The manager I was talking with found that I was correct, and he apologised profusely; but that set the tone of my stay with plusnet. Here is one for you, just to show that they are playing the caller and are not very good at it. I state that they must have my details on the screen as I am calling them using the line I rent from them The reply I got was sublime and went something like this "No, no, no, it doesnt matter that you are calling us using the line that you rent from us, we have no details on the screen, it is a white screen, a blank screen. I am waiting for you to give me the answers to the questions so that I can pull up your details (drum roll for the punch line) Mr Jones!!!" Here is how it ended. I had had enough of them, so I put in a termination of contract request. This takes two weeks to go through because of the BT engineers. Near the end I cancel the termination request, and I am told that the termination request had been cancelled. But as it turns out there is a difference between what they claim is happening and what will happen. At the end of the two weeks on a Monday I awake, do my stuff, and then went to switch on the internet. Nothing - no connection. Same with the phone line. You see by the end they were taking my protestations personally, and this move by plusnet was personal. They had no intention of cancelling the cancellation. So I would say stay away.See critical reviews
Fast, cheap, reliable broadband and phone provider. Unlimited fibre optic or broadband packages & deals available now for home or business - UK support!
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