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PlayerAuctions has a rating of 4.27 stars from 2,511 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, good deal, and top notch. PlayerAuctions ranks 1st among Virtual Goods sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Spent a lot of time going back and forth between different sellers and I must say they are all positive to talk to. When I finally settled for one, I got asked to send in my documents just like most review complaints but found them out to be... ok, I guess? It wasn't to painful and I got accepted on the first try so mileage may vary. Overall it was pretty good. I hope I can buy again! :)
This website is the biggest scam, after days of contacting seller I finally received details and then to make it worst they were all listed as N/A. Another few days pass and I got into the acc I payed good money for! Account password has been changed and now I'm locked out of my acc. I knew this website was dodgy asf and NSWRcompany are nothing but money scamming scums. Lucky this is internet because I'd kill you dog!
I was already planning to give up on the purchase, they had to ask for my selfies again which I kinda hated doing. I gave Coinbase a try and though there was a $5 fee, it went through very quickly. Just need to be careful with paying via QR since Coinbase/crypto payments in general are time based. Anyone reading this who are having trouble I suggest using that.
Site is not perfect but its mostly ok. Staff seems to do what they can to uphold orders.
Thank you so much for the feedback and for using our services, Willie.
Very good usually very fast delivery unless its late at night then it might take a few hours otherwise really great!
Thank you so much for the kind feedback, Stefano! :)
I have some reservations about the payment. It's scary enough to send it but they may also reject it if it's not too clear for their taste.
Once I got past it, the service was thankfully spot on and I got what I paid for. I asked them and said I won't need to do that again and if its true, I might have another order lined up.
Thanks a lot for extending your patience with this, Terry; we absolutely your time in sending us the revisions. And yes, verification is only required once as long as there are no changes with the payment account.
Payment is fairly simple if you use crypto. This is the second time I have made a trade on playerauctions.
Thank you so much for the positive feedback, Eeswa! Hope you enjoy your purchases. :D
I´m using for the second time and it´s definetly the best site to sale accounts. No problems with talking to the customer nor with getting the money
Thank you very much for the kind feedback, Caue! I'm happy to see the successful sales you've been making on the site!
The transaction and payment was a little worrying. Ok maybe not litte, a lot, but for some reason it was... OK? Didn't get scammed and charge was just right. I kept checking my card and it seems to be ok lol I will update this review if something bad happens but for now the purchase is alright.
Thank you for extending your patience with the verification process, Shane; rest assured, you will only be charged for any order you place.
Buyed tarkov rubles and all goes well, but fees are high, but if you put your cash into skrill or neteller fees are lower than if you pay with your cc
Thank you for the positive feedback, David. Buyers don't pay any fees at PlayerAuctions, and the fee you spoke of is possibly from the payment portal you used. These fees are naturally there for their processing service coverage. If you have any other concerns, please feel free to use the Q&A feature here at SiteJabber. Thanks again!
PlayerAuctions is a good site to sell and buy, the tax are acceptable bettwen 10% 15% but the disbursement time is very long, in site say the time is. 2-3 days but usually i get 4-6 days. To be perfect need change the time and fix paypal tax to and regularize the paypal deposit rate for the percentage of net worth in the gross place, since a $ 1000 sale that I would receive $ 900 will end up getting only $ 882 and outside that I will have to pay the conversion rate from the dollar to my currency which will further reduce the amount received.
Thank you so much for the positive feedback and for sharing your thoughts about our fees, Estefani.
This is an integral part of our process in order to offset manpower and resource requirements so we can continue our services in terms of handling transactions, disputes, and payments/refunds. This, however, ensures you are always protected on the site as long as you are able to hand over your sale successfully and without reclaiming it.
I have been buying accounts through playeraution for some time and they have always helped me with my requests
Thank you so much for the kind words, Gustavo. It's our pleasure to assist you with your requests and concerns. :)
After negative review this was resolved very quickly.
This is quite possibly the worst customer service experience I have dealt with ever. I politely have exchanged emails with these people for the last four days and have received the same form response over and over. It is mind boggling that a company cannot simply have a conversation without replying with form emails continuously. Why call it customer service if you are just sending form replies?
My 14 yo tried to buy an account so he registered on their site (no age verification to register an account which is silly if you have a policy regarding minimum age to purchase). We jumped through their hoops to put all the pictures and selfies required to purchase through them. He was then informed that since he was only 14 he couldnt use their site. Fine. So I created an account in my name. Attempted to buy an account and my account was suspended 10 minutes after creation. After repeated attempts at figuring out why, their customer service reps (all four that we have dealt with) simply respond to every question with a form email, sometimes taking days to do so. Their form email simply reminds me that they have the right to terminate an account for any reason they feel like and I am out of luck. Overall, I would stay as far away as I could as if you have a problem the abundant negative reviews concerning customer service should be a red flag about what to expect!
Hi Zayne,
Richard here from the other site; thank you so much for the patience you've extended with this, I am truly sorry again as the confusion is with us, not you. Your account is ready to go and once again, many thanks for your time on the matter.
Best regards,
Richard
I recently made a purchase through this company and had no issues at all with them. Make sure to check your email right after completion because they might have a few things they want you to send them to verify you as the buyer. Glad that they did that though, security is not something that should be taken for granted.
Thank you for the awesome review, Alex, and thanks as well for sharing your thoughts about our verification process. This is EXACTLY what we set out to do! We verify the identity of our users to get to know them for future transactions, plus it enables us to identify them as the real owner of payment accounts being used. This is how we enact our anti-fraud policies, and I'm glad to hear that you're all set! Thanks again, Alex. :)
Started purchasing an account from these guys 5 days ago. Did their verification and things seemed to be going smooth, then the seller never responded so I cancelled the order (not sure if ill get that refund back or not yet, they haven't been clear even though I've sent screenshots that the seller was outside his delivery time) So I like the idea of the website so I figured id try a different account. Completed their verification last night on an instant delivery ticket and they now cant seem to get back with me. They also changed the ticket to a new one instead of just responding with the account information then and there. But they were very prompt at responding before my final verification went through. Feels very scammy the way they are going about this so I will probably be out about 500$ but if not I will update and let you guys know.
EDIT: They have now reached out and made things right. It appears my refund is being processed for the first account and they have finally authorized my second purchase. I enjoy their service very much and really hope they can work on their customer service. Its already scary buying things online so they really need to look at their communication. Other then the response time issues I had with them I'm overall happy that the sale went through.
Hi Brian,
We have now processed order 6740266, thank you for letting us know about this. I'm sorry if the replies you got on the refund inquiry was slightly delayed; our agents were doing their best to take care and expedite your existing order because refunds are automatically processed on the site in 2-5 business days. If you canceled it a few days ago, it should be with you very soon.
Is there any chance I could ask you to please update the review/rating if it's alright? Thank you for your time, Brian.:)
Best,
Richard
I sold my account on this website and beside the buyer that was very very worried about possibly being scammed, the website is good and does everything it's supposed to.
Thank you very much for the feedback and for taking good care of your buyer, Jean!
Every thins is ok now and the site managment they did the needfuk to make my order completed and buying fortnite account
Tip for consumers:
please try to use other sites to buy games accounts
Products used:
fortnite account
Thank you very much for kindly confirming your order with us, Amjad. Hope you enjoy your new Fortnite account and if you need anything, please let us know anytime.
The only minor complaint I have is that they take some time to check your IDs and they have many questions. After doing it though the rest was super quick and easy.
Thank you so much for bearing with us on this and for working it out with the team. Many thanks for the positive rating, Dominik.
Had a good and easy time using the site. Some minor inconveniences happened during oayment but otherwise everything is cool.
Thank you so much for bearing with the payment processing, Edward; much appreciated. :)
Payment could be faster and a live chat would be nice but otherwise the order completed correctly and there were no problems.
Thank you so much, Bobby. We're always doing our utmost to ensure verification tickets are processed quickly, but there may be times a slight delay may occur. We really appreciate your kind feedback.
No issues and I got the order correctly, just that the payment process was a bit of a headache
Thank you very much for extending your patience with the payment process, Toby.
Thanks richard for helping me, after some explanation can recover my account again. The verification SOP was so tight. Im glad to use PA again
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi again, Steve,
Thank you so much for the updated review and I'm very sorry again for the initial inconvenience. If you ever need our help again, please do not hesitate to write back here. Thanks again and happy gaming, Steve!:)
Regards,
Richard
-----
First reply:
I'm very sorry but we've yet to receive the correct selfie document from you. Please resend it in a clearer copy and kindly follow the diagram on the ticket as exactly as possible. We need to see all corners/edges of the ID and your face should not be covered and should be in full view. Thank you in advance.
Good site overall, a few bugs here and there but overall it's a good site to buy from, Also, Richard the support guy from PlayerAuctions that replies here on Sitejabber deserves a rise :)
Hello Diego,
We have now contacted your buyer directly to ask for the account back. Please be very careful next time when using the forms on our site; PlayerAuctions can't be held liable for incorrect clicks and form submissions — we received on a separate ticket that you accidentally clicked on accepting/allowing the buyer's request for a refund.
We'll keep tabs on this and let you know if and once the buyer responds back. Thank you for your time, Diego.
Best,
Richard
My dispute case has been going on for almost one week and I haven't got a single reply from PlayerAuction support. Yet, when I tried to contact their support to check the process of my dispute they ended up closing my tickets with no response, Yeah I know just like that.
~UPDATE
They finally resolved my dispute case. After a 3 days delay, but guess what, I won't complain no more and I'm happy happy with the final results.
I'd really love to know what happened to the old PA Customer support
Tip for consumers:
If you ever got scammed on playerauction whether your are the seller or the buyer. Don't waste your time opening a dispute because they will never reply afterwards.
~UPDATE
If your dispute case has been going on for more than one week, Just try to message them. What I didn't know is that their customer support service has been changed. And expect a little delay.
* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Resh,
Please note that your case is already closed and decided in your favor. We're very sorry for the delay, but please understand that we're only deliberating on the case and giving each and every user (in this case, your buyer), every opportunity we can afford him. Rest assured that your payment is now back on queue and is expected to be released on July 16 (as per your disbursement schedule set).
[UPDATE] Thank you so much for revising the review. The PA customer support team has always been the same and they have been working with us for several years now, it's just that the volume of concerns were receive can be erratic and they get flooded with messages from time to time. We'll charge this to experience and do our best to respond in a timely manner. Sorry again for the inconvenience, Resh.
Hope you have a good day ahead, Resh.
Best regards,
Richard
UPDATED one star Review. Been using player auctions for quite some time now and have always been impressed with the flow of the sale that they provide. I ran into an issue where a seller reclaimed my account. The worst part about it was I lost a dispute I had on the sale (even with insurance). Richard took great care of the situation. Not to sound negative, but i noticed that PlayerAuctions off site customer support seems better than on the actual site.
I will always use PA for osrs GP by far the best platform to purchase on. 5 stars
On accounts beware. It was the worst feeling when you lose a dispute and see the exact account for sale
Tip for consumers:
DONT BUY ACCOUNTS ( INSURANCE IS A JOKE AND DOES NOTHING)
Hello Dominic,
I'm very sorry for the issue you had with your order. I'm currently gathering facts from our team and waiting for a report on this. I'll do what I can to have this checked and reviewed; please allow me a bit of time. Once I have any updates about this, I'll be sure to let you know here by contacting you directly in SiteJabber.
Once again, my sincerest apologies, Dominic.
Best regards,
Richard
While this time my transaction is good past transaction in regards to other games is dicey at best. PA will do everything they can to not refund you even if it is their fault so do be careful otherwise they are better then most other places.
Hello Thomas,
Thank you for the positive review. I am sorry if you feel this way, but I'd like to point out that we have always made it a point to process payments and refunds according to how disputes turn out, which is also based on evidences we receive. If proof is compelling, we have an ethical obligation to process refunds or payments to the user. We have never held any refund or payment against a user, provided that the same user was able to give us substantial proof or evidence.
If you have any questions or concerns, please use the Q&A function here in SiteJabber so I can assist you.
Best,
Richard
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PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).
PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
We're sorry for any inconvenience and at the same time, we're happy to know Coinbase works for you. Thanks a lot, Isaac.