Overview
PlayerAuctions has a rating of 4.5 stars from 3,023 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch and long time. PlayerAuctions ranks 1st among Virtual Goods sites.
Second successful purchase of gold Still very cheap even if its a different seller A little inconvenient they do not have more options but at least cc works quick
I got several rares from repeated orders and I like it a lot :) It's hard to get them myself and with stores like this you can always just get it from another gamer at very good prices.
Glad to hear about the rares! Thank you for the positive rating and continued purchases, Victor.
Seller wasted no time sending all the details. Communication was great and everything worked like a charm. The account itself had everything written in the offer so it was an excellent deal. I wouldn't add any more to this purchase it's just perfect. :D
Glad to hear everything was fast and accurate. Thank you so much for sharing this, Derek!
It was quick and painless to sell. I feel I got lucky because stories I read say they take several weeks... at least I know what to expect next time but for now, it's all good!
Thanks a lot, Reuben! We wish you all the best and hope you're able to rank up soon!
I love how fast order is. No time wasted at all, and back in the game after a quick trade here. The amount I order is also correctly deliver to me. Make sure to check that BEFORE you confirm. It never happen to me yet but stay safe out there peeps you can never know.
Awesome to hear this! Thank you very much for sharing this, Renzo.
They do not vet sellers and provide no assistance with refunds from scammers. I sent multiple emails asking for help and I was told I would have to wait, over 7 days of having money tied up for no reason
Hi Nathan,
I'd like to note that there may be a misunderstanding with this; you're giving us a negative rating for a service you received. Our system assisted you with a refund and you are being refunded now.
When you placed the refund request, our team informed you that your seller was still within their delivery guarantee. In order to keep cancelations fair, they may only be done if the seller's delivery guarantee has lapsed/expired already. In this case, you chose an offer where the seller's delivery guarantee is 48 hours. It has not taken 48 hours yet when you canceled the order. In this scenario, if they are still within their delivery guarantee, they are required to approve your cancelation.
Perhaps what you wanted was to cancel the order without giving the seller their right to confirm the cancelation. I'm afraid this is unfair; you are not canceling an order with us, you have not ordered from us but from your seller. What we do is facilitate the trade between two entities: you and the seller, and again, to keep this fair, we need to hear from both parties. Barring that, if no response from the other entity is made, that's when we can close the order after 72 hours. At no point is this "7 days".
We acknowledge your freedom to write any review that you wish, but your appeal to the public to not use the site is contradictory to the service and protection you received. Our system provided you a refund. If this trade had been without a middleman service such as PlayerAuctions, you may have had difficulty getting your money back — if at all. It is false that you received "no assistance" with a refund. It even states in your screenshot where the order status is "Buyer canceled early", not pending or anything.
The vetting process you are looking for is also contradictory to the services we offer. If you are looking for guaranteed trades where cancelations will not happen, then there would be no point in a middleman service like us. We exist to ensure your trade is facilitated and that you receive the order — and if you don't, you will get a refund. That is what happened with this order.
Regards,
Richard
Playerauctions help team and inferior payment systems always seems to fail and leave a rift in your bank for the best part of week.
Then waiting on the other end is when you finally make a buy and it runs into issues. I got a refund for the account. But that is minimal in comparison to to my other investments into the account. They banned the seller. He seemed to want to cooperate but PA stopped any chance of that happening.
Looking forward to the "sincere apology and knowing how frustrating this can be" Richard. Save yourself the hassle and time and go somewhere else so you do not share my experiences.
Hello Josh,
I checked the image you attached and was able to check order 7132065 on our end. Can you verify if this is the correct order ID? Because as per checking, there are no disputes and no tickets received for this from our end. The order completed just fine on our tracker.
If you'd like to check on an order, please confirm the order ID and/or write it in an updated review so I can check for you what went wrong.
Regards,
Richard
This website is misleading they said it only takes 1 hour but in fact it took over 6 hours because the additional information they needed. After they received payment... look at the pictures and time up top. No lies here
Hi Lawrence,
I'm sorry for any inconvenience. You may have seen an offer that states "Instant Delivery". This is true and after payment is completed, the -delivery- is instant. Payment processing is a separate process; we verify new payments only once. Provided there are no changes with the information or security issues found later on, rest assured, verification is only done once.
Best regards,
Richard
I recently have bought of of here twice in one day with two different cards and my account needed payment verification. I've tried sending them the documents and everything they needed. They never responded. I've used this site back in 2018 with no issues, but now there's an issue. The customer support is absolutely atrocious.
Hello Eymon,
Thank you for the heads up and I sincerely apologize for the delay in processing your order. I have now notified an agent and requested an urgent follow-up for this. I'm really sorry again.
Best,
Richard
I had an issue with only getting a partial refund from PlayerAuctions after a deal fell through. The seller never had the account they were selling on the website and after a refund I was still out $60. It took awhile and lots of emails back and forth with PlayerAuctions to get a full refund but they've finally resolved my problem. I wont be using them again but I'm glad they at least worked with me to do what was right.
Hi Zack,
Thank you for the kind review update. We sincerely apologize for the inconvenience we have caused. In case there's anything else we can assist you with, please let us know anytime.
Regards,
Richard
Buying is usually a pretty easy task on PA. Every once in a while it will take a bit to verify payment or something, no big deal. I recently tried to sell an account and every time I would fill everything out I would get the "an error has occurred" type message. This is a waste of my time and effort, I had to go another route which I really hated because it didn't feel safe.
Certainly beats getting it on DC where its usually a big risk... sellers are great to deal with so far in 3 transactions I've done with them. If it keeps up there will be a 4th and so on.
Thank you very much for the trust, Quentin. We hope you enjoy your purchases!
Too many good options in 1 page. I almost could not choose so instead I chose the cheapest for now and it works. I will buy again when I have the money but so far very pleased to see its a legit site.
Thanks a lot for choosing us and for the support, Evan. :)
I was confused a little on how to use the filters but after figuring it out, the rest was easy.
My advice for anyone starting out on their site is to filter the offers by cheapest price, then find the seller you're most comfortable with (feedback, rating, # of offers, etc) I think that's how you'll get the best pick.
Thank you very much for the kind rating and tip, Darren!
So far I completed 5 orders with different buyers. It is easy so far but waiting for the payment can take several days...that is the only catch I guess. Luckily the site is very active and you can find lots of buyers.
Thanks a lot for choosing us for your selling needs, Farid.
If you need information on when you can expect your disbursement, kindly check here:
https://support.playerauctions.com/hc/en-us/articles/115009859368-When-will-I-be-paid
They were attentive to requests even for those outside of the order. I only tried to ask for additional stuff as a freebie and the seller was nice to throw in more than asked. I feel cheap for doing so but I also wanted to make the most out of the purchase as the price was significant. Extremely happy with how the seller handled it!
Happy to hear about the bonus! Thank you so much for sharing this, Anthony.
Good options for sellers and work with minimal action from us specially using automatic delivery. Then we follow other changes via chat but important here is the buyer getting the order and payment working even I'm gone on site. Thank you for the nice website!
Thank you very much for the show appreciation for the site, Sanjay!
I have reached level 2 status last week and am very happy to continue my sales. At first it was only a side hustle but PA team continues to assist me with orders... always with great communication. So far I meet very kind buyers who love my store :D thank you for this chance and always looking forward to the next sale!
Thanks a lot for the continued sales, Rayan! And congrats on reaching level 2; we appreciate all your hard work and we wish you all the best!
Everything was discussed via site chat but the delivery was made via mail.
Incredibly safe and private, I value this kind of handling for my game orders.
Thank you so much for the kind feedback, Kenneth!
Payment verification took longer than expected and I had to send it twice since the first didn't cut it and all delay aside it was still worth it. It was a deal I've bookmarked from them for several days now... am just glad it was not sold yet.
Thank you for extending your patience with the payment process, Calvin. We're also glad to know you were still able to secure the account you wanted. :)
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Business History
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks a lot for the consecutive purchases, Egie!