Planet Fitness

I canceled my membership in March, 2021. I just found out they charged me a new membership fee without my consent in August, 2021 along with charging me monthly dues each month since August, 2021 so they charged me a new membership and monthly fee in August along with $21.99 each month after. They claim I was on a freeze. If thats the case, why did they charge me for a new membership in 8/21? Be careful! They don't accept credit cards, only auto payment from your bank account which is a red flag. They refuse to refund my money. I now need to close my bank account because I don't trust that they will stop deducting monthly payments. Unfair business practice as you need to cancel in person. I checked the internet and it says that Planet Fitness does not accept cancelations over the phone or email. Very difficult to go in person during pandemic! I now need to drive 30 miles to ensure my account is canceled this time. Unethical company!

I pay my membership via automatic bank transfer. After avoiding public gyms for two years due to the COVID pandemic, I finally went to PF on January 22 in Neenah, WI. I was kicked out for lack of payment. Pulled up my bank account on Monday and by golly, yes PF payment was documented monthly up to Jan 17. Tried reaching the Neenah PF manager Kirsten several times this week. Left several messages, with no response fron anyone. Tried to submit my concern on line but once I completed the form, there was no option to submit. Don't make the costly mistake of joining PF. I have just paid $10 per month x 24 months plus the annual renewal fee of $40, for the pleasure of being treated like a criminal. Karen Hansen

So there ads sound amazing, right! Only $10/month BUT if you have to cancel, OMG... you have to either go in person, which I am unable to do at the present, OR send in a certified letter! You gotta be kidding me right? I spoke to the club, and when he said that, I told him I was unable to come in, and he said the only other way was to send a certified letter... That was it, couldn't do it over the phone or online... BEWARE, if they were a stand up gym they would not have this ludicrous rule!

Do not do it...save your money, and frustration. DO NOT give up your banking info. They will steal your money, and the run around to try and get it back is ridiculous. They will charge you after you cancel, and that money is gone too. Trust the reviews...I didn't.

The planet fitness in Lebanon PA has the worst costumer service. I was paying for a bottle and accidentally drop my card they didn't want it to give it back until I have them my drivers license which I didn't have it on me at the time. They have my picture my information and my card on file but still didn't want it to give it back they gave me a nasty attitude also they were laughing at me. Worst place ever won't be coming here any more. I don't recommend this place to anyone and I'm giving one star because I couldn't choose none. They should train their employees more efficiently so they can have better costumer service since they have that job because of the us the people that go to their location.

I love working out and I still go to this gym all the time but there workers are so rude and ignorant and always look like they try to not let you go to the tanning bed or are just rude in some way. There is one worker that is especially rude and her name is aleice I think (not sure)

They would charge me even when I was on pause! After arguing with them every month when I seen my bank statement I canceled the service. Low and behold I got my bank statement for December and they charged me again. All I got was lip service from the staff. They also said they sent me a email stating that my account was being continued because my pause was up. I never received a email. I told the girl I would bring my phone up and she can see for herself. Bottom line is I canceled my service in November l. Buyer beware!

They make it very difficult to cancel. I didn't use the Gym as much as I wanted to and months for paying and not even going, when I try to cancel, they said the charges for this month was just sent to the bank and there is nothing we can do about it, plus, before we can cancel it for you, you need to pay us the $40 you owe us. I was not aware at all I owed them 40$... I said, no I am not paying ANYMORE money... they said they cannot cancel then and will continue to charge me. WTF? I am done with this place. They need some decency and work with people. Don't just rape their accounts...

$49 a year membership fee, for what? Just be honest that your membership is $30 a month, not $25. What extra service is being done to maintain a membership? You already have my bank automatically taking money out for you. No extra effort is required at that one day a month, that you radomly decide to take more money, just because!

I am very upset with Planet Fitness because I saw a charge of $31 on my bank account and I didn't even know it was reopening. They say they sent out emails but they have my number. They could have just as easily called or texted me. I wasn't even thinking about going back to the gym. During this pandemic, you wouldn't catch me in there with a hazmat suit! And since I'm not working now, that $31 could have gone toward food or something I actually use! And why the no refund policy? That seems a bit fraudulent to me. And if that isn't enough, I have to either go in to Planet Fitness or go to the post office to send through certifiable mail a request to cancel my membership! I just think the whole situation was handled quite poorly and I will be warning everyone on every platform to beware of ever joining Planet Fitness!

New to MN and the Brainerd area, was a little intimidated at first to join a new gym, however, the staff here was so friendly, showed me around and gave me a great tour and it's definitely worth the money. I highly suggest becoming a black card member!

My home gym was El Paso, Montanna Avenue. I went to stop my membership as I am in the military, and traveling away, but it was closed. I drove to the next closest one, at Pebble Hills, El Paso.
Upon asking to cancel my membership, they told me I would have to drive across town to the new address 20 minutes away. I told them I was leaving soon and tight on time, and they told me "Write a Letter". So I googled what I could do, and found out I could transfer memberships and the stop them at that gym.
I had to go back inside, and inform the staff that I found out how to help myself, and the stopped the membership. This is a clear example of a lack of customer care. To me, the staff would rather see a customer drive across town, then inform them or help them stop their membership. To me this comes off as a deterrent to customers stopping membership, just to make it more difficult to cancel for the sake of the company gaining another 10$ for the month.

I Avilsai Aleman have a membership in Toms river Nj, someone today still $200 from my locker, this one opened my combination lock and took my money. I believe this gym can install a security camera, just to prevent this in the future.

I wanted to join the Crestwood, Mo. Gym and I gave them my credit card and they also wanted my checking account number- why would anyone give a company their checking account number, they said that was there policy. I walked out

Carmen was very n disrespectful I'm jus a guest she approached me being very nasty and rude, saying I was using my phone when I wasn't I wasn't loud I wasn't doing anything I was like we like to the lady that she still was there No one should go into a place in feelin unwelcome Ms Carmen needs to respect ppls stop accusing people of doing things when you're not doing it I was going to work out, not be disrespected by her. I don't know nobody there I felt violated

Why is the sleeve to my barbell pad counted as a bag and tripping hazard as it is neatly folded to the size of my phone, but people are allowed to surround themselves with 4 sets of dumbells and 2 barbells and that's okay?! I've almost tripped trying to step in between barbells blocking the path, but never anyone's one bag. The McMinnville location needs to focus on cleaning nasty mirrors and equipment and less about what the members do with a sleeve/bag right next to the machines..

I went in on February 11th to the Millplain location in Vancouver WA. The staff can be very condescending, biased, and discriminatory. I have been a member for some time. I gave up working out there around COVID-19 time. I ended up getting a complete home gym. I went in on the 11th to only see a huge black fist with BLM and hearts. I was offended and decided to cancel my membership. I told IAN, that I was canceling for personal reasons. I got home and noticed on my contract that IAN put "not motivated" as my reason for cancellation. Liar! The bottom line, the gym is cheap, and you get what you pay for. The atmosphere and the people who work there, not all the employees there were horrible. There were some good ones 2%, The other 98% are as ghetto as you can get. After repeatedly dealing with unprofessional staff and a very woke mob atmosphere, I decided it was beneath me and time to move on. The Ownership doesn't care nor does corporate. Just like every other gym this too shall close. I have a picture of the ridiculous drawing from the so-called judgment-free zone. I would love to share. Anyhow, we all matter no matter what race!

Why has it taken me over a year to cancel my membership?!? First time I "cancelled" it, I had to pay $60… months go by, decided to check my bank statements. BAM my account still showed every month " PLANET FITNESS -$25"
This is complete BS. Did it once more, same thing is happening again… now today I'm told I shouldn't of been paying $60 to cancel my account, it's "free" just need to go up there and sign a paper then it will be cancelled. Get it together! Paying for something I haven't been to in years is just completely BS