Placetochat

Dear Customer,

Hello and thanks for finding time to submit your review.

Kindly note, that we try to make sure that all the validated members are interested in communication with other members of the website.
For this purpose we introduced the difficult procedure of verification steps for them.

All of the users consciously made their decision to verify and register their accounts on the website to communicate with penfriends they find here and move forward beyond the platform if everything is going well.

If you got any issues after using our platform, please contact us via support@placetochat.com and we'll be glad to help you out.

Kind regards,
PlaceToChat Customer Support

Dear Randy,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

Please, contact us via support@placetochat.com and let us know the IDs of those users who raise some concern in you.

We may assure you that we ask our users to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the user's profile becomes verified, meaning there is a Trusted User sign.

That is why we will highly appreciate it if you share the details of the described matter.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Placetochat

Dear Mart,

Thank you for sharing your feedback as it significantly helps us do better!

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@placetochat.com and we will be happy to help you with that.

Kind Regards,
PlaceToChat Customer Support

Dear Keith,

Thank you so much for taking the time to leave a review!

We would like to emphasize that there is no need to pay for a monthly/annual subscription in order to use all the benefits. Since we have no subscription at all, we don't charge you without your approval. So you receive a unique opportunity to access thousands of the user's profiles absolutely for free, you can view their photos in the profile and photos that they send in chat to you without any credits required. Also, checking your chat box requires no payments at all.

You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spendings on those.

Please contact us via support@placetochat.com for more information about our bonus systems and opportunities for getting complimentary credits. We will be happy to tell you more and find a suitable solution for you!

Best Regards,
PlaceToChat Customer Support

Dear John,

We do appreciate you taking the time to share your opinion with us. Your feedback is what motivates us to improve.

Please note that we always strive to provide our users a secure space for communication and for this purpose we carefully approve all the users to be registered on our platform. The profiles of our users are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the person you are corresponding with. This, of course, makes it much harder for unscrupulous people to create fake accounts.

In any case, if you notice something suspicious in the behavior of a specific person, please contact our Support Team and let us know the user ID and the specific facts that give rise to concern. We will investigate the matter and let you know the results.

We are always available at Support@PlaceToChat.com.

Kind regards,
PlaceToChat Customer Support

Dear Brian,

It is true that the majority of the members registered on the website are from the Commonwealth of Independent States. ​
But at the same time, we have also members from other countries.

You can use the Search option at the top of the list of the users, registered with us. By clicking the "Extend search" button, you can choose the range of the location, age and other traits you prefer to see in your friend.

Nevertheless, if you have questions about the website, feel free to contact us back at support@placetochat.com at any time.

Best Regards,
Placetochat Customer Support

Dear Customer,

Thank you for this nice evaluation!

It is always a pleasure to see how our members like the platform.

Please, be kindly informed that if you find the chatting system not comfortable to use you may use emails where you may put up to 3500 characters as well as attach free photos. What do you think about it?

Should you have any questions, please contact us back. We will be glad to help you.

Thank you for your support, it is significant!

Best regards,
Placetochat Customer Support

Dear Boldone,
Thanks for sharing your feedback.
We are to hear sorry your experience didn’t match your expectations.

Your positive experience is truly significant for us and we would like to inform you that we always provide high-quality support services for our users. Every query is carefully reviewed by our Moderation, Financial or Technical departments. Our Customer Support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our users, and thus we set prices on our platform.

We indeed take serious measures and do our best to provide our users with a secure space for communication. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with.

Please feel free to reach out to our support@placetochat.com email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
Placetochat Support Team

Dear Keith,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

Please, kindly note that you can easily browse profiles for free. However, in order to view personal photos or chat with other users, you will need to be a paid member and purchase credits.

You can choose among various packages and try the cheapest ones in order to understand how our project really works. Moreover, all our new users receive an offer of 20 free credits to try out our services upon registration. To continue communicating further on, the system will ask to obtain more credits.

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

However, we are always glad to offer some free credits to our customers, so please contact us via support@placetochat.com in order to learn the details.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Placetochat

Dear Simon,

Thank you for sharing your thoughts and feedback with us!

Please be informed that we always strive to provide our users with a secure space for communication. For this purpose, we carefully approve validated members to be registered on the website and they undergo multiple verification checks that confirm their identity before their profiles appear active. Our affiliate partners make sure that there are no bogus profiles, and that the user you look at in the profile pictures is the person you are corresponding with. This, of course, makes it much harder for unscrupulous people to create fake accounts.

Please contact us via Support@PlaceToChat.com at any time if any questions take place. We will be happy to assist!

Kind Regards,
PlaceToChat customer support

Dear Rob,

We would be glad to learn more about your troubles in using the website as we strive for perfection!

We may assure you that we ask our users to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the user's profile becomes verified, meaning there is a Trusted User sign.

Please, contact us via support@placetochat.com and share all the details regarding your feedback of the platform that you rated 3 stars.

We would also greatly appreciate it if you decide to review the feedback.
Looking forward to your reply!

Best Regards,
Support Team Placetochat