• Pinterest

Pinterest

Overview

Pinterest has a rating of 2.62 stars from 482 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pinterest most frequently mention customer service, multiple times, and email address problems. Pinterest ranks 329th among Social Network sites.

  • Service
    69
  • Value
    58
  • Shipping
    28
  • Returns
    28
  • Quality
    60

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.4%
Positive
4
Neutral
1
Negative
21
37
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I dont know how to keep my patience because of my frustration from their customer service!
How would you rate Pinterest?
Top Positive Review

“Inspiring Ideas for Every Interest”

Benny T.
4/5/24

Pinterest is a treasure trove of inspiring ideas for every interest, offering a visual discovery platform that fuels creativity and exploration. Whether I'm planning a home renovation, searching for recipe inspiration, or gathering travel tips, Pinterest offers a wealth of curated content and user-generated pins to spark ideas. I appreciate the intuitive search functionality and the ability to save and organize pins into themed boards. Pinterest has become my go-to source for discovering new interests and fueling my passions

Top Critical Review

“Lobster tales christmas 23”

Jeffrey M.
3/7/24

Ordered lobster tails on pinterest Christmas 23. Never heard a damn thing. Money was taken 2 days after ordering from my bank account. Still to this day 3/7/24 haven't heard a goddamn thing and yes I am pissed. Pinterest seems to be a place where criminals can play their games. Pinterest needs to do alot better at policing their website. In my book pinterest sucks real bad!

Reviews (482)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user jeffreym1921
1 review
0 helpful votes
March 7th, 2024

Ordered lobster tails on pinterest Christmas 23. Never heard a damn thing. Money was taken 2 days after ordering from my bank account. Still to this day 3/7/24 haven't heard a goddamn thing and yes I am pissed. Pinterest seems to be a place where criminals can play their games. Pinterest needs to do alot better at policing their website. In my book pinterest sucks real bad!

Tip for consumers:
The was selling under the name
RCDIOUH.com

Products used:
None. Never recieved a thing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user karenc477
Karen T.
3 reviews
2 helpful votes
February 25th, 2024

They are constantly deleting pins stating that it's in violation, HOW when they are on site "to pin" they are "regular" none violent, none harmful in any way and I do not have "secret boards"! This never used to happen and I've been pinning since the nineties, it feels harassing. If they have issues with pins on their website remove them from the people who POSTED them initially.

They deleted my entire account once and I had a conniption as I pin as a form of therapy, I see peoples accounts that are disgusting and filthy? Anyone can see mine and know I pin "normal" things.

Tip for consumers:
Customer service needs to refrain from freely deleting people’s personal accounts etc.

Products used:
N/A

Service
Thumbnail of user heytherebyethere
3 reviews
1 helpful vote
January 5th, 2024

Employee Kartik Kapur works as another haji in India for Uber support stiffing drivers. What an a hole!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mittenz1954
2 reviews
1 helpful vote
February 23rd, 2024

They advertise fake websites. I got scammed. I told them. They said they would take the site down. But it's still in there. I keep writing to tell them. They blocked me. They are scammers too. I would not use there website stay ofc

Service
Value
Shipping
Returns
Quality
Thumbnail of user ishrara1
1 review
0 helpful votes
October 28th, 2023

Every other day Pinterest stops loading and shows the error/no internet screen from the laptop, and VPN is needed to use the app smoothly on phones too. I shouldn't have to reiterate as to why this is incredibly infuriating. Please work on your servers, Pinterest used to work completely fine just months back- and ps: no it's not my internet that's the problem.

Value
Quality
Thumbnail of user kst4
5 reviews
22 helpful votes
February 20th, 2024
• Updated review

More advertisers filling up the space vs the DIY projects/ideas. Also, they're apparently not vetting these advertisers for fraud or misleading information. Businesses using 'going out of business' 'selling off inventory' etc. are some of their scams, and most of them are coming out of China. Reported them with all the documents necessary to prove my case. Interesting how quick their ads disappear.

Tip for consumers:
Buyers beware of scams. Don't trust Pinterest to verify that advertisers are legit.

Products used:
Lamps, goblin dolls and wooden puzzles.

Service
Value
Shipping
Returns
Quality
Another great site gone bad!
June 22nd, 2019
• Previous review

What used to be a great place to share ideas and DIYs has turned into a billboard for advertisements. You have to weed through the ads to finally get to the articles you were actually looking for... so shameful. It's just as easy to type in your search on your browser and avoid the useless ads. Pinterest is getting too greedy for their own good and becoming more like the media.

Thumbnail of user gabby108119
1 review
0 helpful votes
May 1st, 2023

I bought a pair of shoes from a merchant showing Clark shoes. When the shoes came three weeks later, they were definitely NOT Clarks. They were some weird sewn together red shoes that did not have a size,no brand name and were way too big. No way to send them back. Pinterest claims to not allow misrepresentation of product but that's a lie. The same shoes are all over the boards, even though I reported them as misleading.

Thumbnail of user shellys494
1 review
2 helpful votes
October 24th, 2023

Pinterest used to fun, but then they bombarded us with promoted pins and sponsored content and now I see more of those pins than I do from people that I follow. On top of that, they've removed a pin that I had on a secret board of a model in daisy dukes and a cowboy hat because it was supposedly too adult, even though she was fully clothed (and remember this was on a secret board anyway). Nevermind the fact that that secret board has plenty of provocative photos pinned on it, but none of those were removed. It's my conclusion that they've removed it because she was wearing a cowboy hat and they are discriminating against that culture.

Service
Thumbnail of user krew
1 review
1 helpful vote
September 11th, 2023
Verified purchase

Pinterest literally feels they have the right to tell people how to run their websites. Launched our company on 9/7/23, Knock Off LLC, a cough suppressant. We have everything on sale for the first month of Grand Opening. Pinterest tried to force up to remove the sale status from OUR website. Wanted us to change "Refund Policy" to "Return Policy" on our website. Claimed broken social links, we have none. Bottom line, Pinterest is not a governing body and therefore has no right to tell American's how to run their business, online or otherwise. Not to mention, they're incorrect. Check our site for yourself. There are always other options and Pinterest doesn't have the only game in town. They literally have a holier than thou attitude and I for one will no longer succumb and bend to the will of Social Networks. They DO NOT run this country, we do!

Tip for consumers:
Run far away from Pinterest

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardm5160
3 reviews
5 helpful votes
November 12th, 2023

Until recently i have had no accusations of a breach of community standards. Suddenly there is a torrent of breaches? Why? One was regarding a pin of ethnic music. I cant know exactly what pin because the links for you to review the said pin take you to the file it was in, but doesn't identify the exact pin ever, which has been the same for previous accusations of breach. Since everything was just foreign music in that file, what exactly went against their standards? Is it because the music wasn't english or American? Racist? Its impossible to talk to anyone no matter how hard you try, and if you ever get an email reply, it quotes a link for their community standards which is completely irrelevant to my links, because I only save the occasional recommendation pinterest send me! If they had a problem, it was a problem before they recommended it to me, so th iney should never have offered it!

Products used:
Cloud site

Service
Quality
Thumbnail of user frenchqueen45
1 review
4 helpful votes
October 13th, 2023

This website is Good And Horrible...They have members coming on there loading up pictures that others think is fine to pin on they page shared...But once you share it they come after you and take down all the pins and threaten to take your profile because of this B.s.They should go after the person who uploading these pictures on this website! Not the person who is sharing the pin...This website is to sensitive and need to grow the Hell up! And find a better solution and banned the members who bringing this b.s on this site...

Thumbnail of user victoriag755
1 review
4 helpful votes
March 25th, 2023

I am 48 year old and for over 10 years I had been using this App. I noticed too many videos instead photos. Too much ads. Not what I used to love from this site. My account was closed and I sent an Appeal for Age Verification and this is what I got, (Based on your appeal materials, we are not able to confirm that you're old enough to be on Pinterest according to our Terms of Service so we have decided not to reactivate your account). I hope there is another app similar to what Pinterest used to offer.

Thumbnail of user jeanp154
2 reviews
0 helpful votes
August 22nd, 2023
Verified purchase

Just because something is featured on Pinterest don't expect it to be reliable or what you will get when you purchase the item. I purchased a garment featured on Pinterest through a company, Cosfine. The picture looked great, just what I was looking for. What I received is a whole different story. In addition it does not contain a fabric content and laundering label, required to sell in California. Returning it is a joke. It costs more than the garment. It is clear to me that Pinterest does not monitor what it features. Cosfine should be banned. There was no packing slip.

Tip for consumers:
My complaint and review is of Pinterest. They advertised the item. They did not sell it.

Products used:
None

Service
Returns
Quality
Thumbnail of user bennythurmondlnqhvb
8 reviews
0 helpful votes
April 5th, 2024

Pinterest is a treasure trove of inspiring ideas for every interest, offering a visual discovery platform that fuels creativity and exploration. Whether I'm planning a home renovation, searching for recipe inspiration, or gathering travel tips, Pinterest offers a wealth of curated content and user-generated pins to spark ideas. I appreciate the intuitive search functionality and the ability to save and organize pins into themed boards. Pinterest has become my go-to source for discovering new interests and fueling my passions

Thumbnail of user aaliyahj28
2 reviews
2 helpful votes
January 2nd, 2023

So pinterest is $#*!. I try to be myself and be confident as a 15 year old girl and post pics of me, sometimes in my swim suits and they always deactivate my account which makes me feel ugly and worthless. Like is it not okay you know. So pinterest stop deactivating my account!

Tip for consumers:
dont use it

Products used:
nun

Service
Value
Shipping
Returns
Quality
Thumbnail of user castlesa134
1 review
2 helpful votes
August 17th, 2023

They will shut you down with no explanation.
Used Pinterest for affiliate links to my channel and they suspended my account without justification. It's all ai and there is no one to discuss or reason with. This is the worst platform I have here experienced.

Thumbnail of user rutak5
1 review
5 helpful votes
November 30th, 2022
Verified purchase

I have (or rather had) so many boards I use for work, which I can't access now. My account was deactivated for unknown reason. I never post anything on Pinterest, so can't see how I violated their rules. Wrote soOooo many times to them, probably over 100 messages... guess what...no response, non at all. Why they even bother adding pop up message "Contact us if you have questions or would like to reactivate your account" if they do not plan to respond. Really hope someone will contact me and this review could be change to more satisfactory.

Products used:
I haven't bought any products. i used only Pinterest website

Service
Value
Shipping
Returns
Quality
Thumbnail of user mt540
1 review
3 helpful votes
March 29th, 2023

There is no need for pinterest to have a Copy of my driver's license or passport. They blocked my account and will not open it back up unless they have 1or The other. Dear pinterest I don't want your app that bad!

Thumbnail of user ylenad
1 review
1 helpful vote
March 29th, 2022

Don't have any high expectations that it will feedback your complain, I've send countless emails to them hoping they will notice because i desperately wanted to regain my account. It has 3000 pins and most of it are necessary since i rely on references and anatomy for my art and English vocabulary but looks like they don't care about their customer.
I've sent a bunch of form and application to file my complain to their customer service desk ever since, on feb 3 my account got suspended because of wrong age, i followed lots of steps and advice but none of it worked they always lead the same pit of hole saying just send emails and wait for their response but i haven't receive any of it for a months! I dont know how to keep my patience because of my frustration from their customer service!

Thumbnail of user bou2
1 review
0 helpful votes
May 3rd, 2022

His application is beneficial. It has all the things we want to search for it. We can save, download, share, chat. I do regularly use this for my crafting. With the help of this, I became more creative and gave more interest to doing new models. However, We can't download videos that we need but can only save, share them. When we search for something, we will have even the least appropriate. Due to this, the search will take some time.

Quality
Thumbnail of user kylel409
1 review
0 helpful votes
July 18th, 2022

I constantly have to use cell data for app otherwise pictures wont load. There is nothing wrong with my wifi, this is the only app that requires me to waste my data. Even after de-selecting all the autoplay video features in setting and turning off all general notifications. The app continues to play audio while scrolling thru pins. Unable to turn off, forcing me to put my entire phone on DND just to stop hearing the stupid audio of ads, music, and miscellenous sounds.

Service
Value
Quality
Thumbnail of user obrienm
1 review
4 helpful votes
May 4th, 2021

Pinterest is misleading. They charged me for 1 ad for a year on a product I only gave them trial authorization to use. Then insist on keeping my money I never reinitiated these charges but each time I reposted the photos with the same title they charged, 50, 25, 35, etc. Do not trust them since I started they sent 3 emails that look just like their constant junk mail. They charged me over $150 for a shirt advertisment that they knew was not connected with an active Etsy account

Tip for consumers:
Do not use pinterest for advertisment

Products used:
Advertising

Service
Value
Quality
Thumbnail of user bethr481
1 review
2 helpful votes
January 29th, 2023

I used to be able to scroll through videos all day. Now I can't because when I tap on a video it just doesn't play ever or it just shows pictures since it has been updated. Worst website ever.

Thumbnail of user rins8
1 review
3 helpful votes
June 14th, 2023

The new birthdate requirement is nothing but shameful data mining. Pinterest has no business requiring someone's personal information as a condition for use. In 20 years, we're going to look back at these unethical practices and wonder why we ever let companies get away with this bull$#*!.

Service
Value
Thumbnail of user felicityj12
1 review
4 helpful votes
March 19th, 2023

I am obsessed with Pinterest, but the newest update is not my favorite. When I tap on a picture, instead of it coming up on the screen, it shows me pins 'just like it'. It is annoying when you are trying to watch a Gif or want to read comments on posts. Don't even get me started on the fact that you can not even read some of the small, blurry writings on some of the Pins without clicking on them to make them full screen. I would like Pinterest to go back to the way it was. Before this review, I would have given Pinterest a 5/5, but now I'm giving it a 2/5.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Discover recipes, home ideas, style inspiration and other ideas to try.

Company Representative

Thumbnail of user arunr21
Arun R.
Typically does not respond to reviews

How do I know I can trust these reviews about Pinterest?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Firefox extension

2.6
482 reviews
Have a question about Pinterest?