I ordered a pair of dolly lenses for an upcoming convention. I added my free Elamis to the basket, went to checkout, lost my net connection and the Elamis had disappeared from my basket after the payment had gone through. I messaged customer services and explained to them what had happened and they fixed the issue for me and added the Elamis I'd chosen, back into my order.
The order itself got here in under a week from Malaysia (I am in the UK) and was very securely packaged. The contents of the small package were all present and correct.
The products themselves are of superb quality and are very comfortable to wear. I love my new contacts. Thank you Pinky Paradise!
First time ordering from Pinky Paradise, it was a total dream! I had no issues and product arrived when it said it would, they're in perfect condition and came packaged perfectly! Couldn't have asked for a better service and product!
Thanks for the positive feedback! ♥︎
I'm in love with these lenses there comfortable, affordable and great for any occasions. I wear them all the time because they give me the look I always wanted. PinkyParadise is the only website I buy my circle lenses from. 10 out of 10 for me
Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3
The site was great, easy to purchase from and I love how they also have alot of prescription lenses and also lenses for astigmatism. I found my 'Venus Eye Bright Red' very comfortable. I used them in one eye in the photo and even on brown eyes they look great and stand out.
Order #: *******
Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3
So I had order (#*******) a pair of purple lenses and a pink and purple wig and I really love them. Their prices are so cheap than other sites and their products are so good and qualitative. Their products are arrived fast like 20 days, and also they have worldwide delivery. The first order have free delivery and I think that's pretty nice. About lenses, they have a good quality and they have so many colours and patterns, also you can find yearly lenses or for 3 months or daily lenses. The most of them are so comfortable and all of them are soft lenses. They re arrived in small bottles and that's safer. The wigs are pretty nice for their prices. The material is good and it doesn't look like a cheap wig. Also, when you order a wig, this will come with a brush, a wig cap and a wig stand.
Sincerely I really recommend this site, it's safe to pay and their products are so so nice. I think is one of my favourites sites :))
Thanks for your continued support! ♥︎ ♥︎ ♥︎
We sincerely appreciate it. Have a nice day!
I ordered UV contacts and they are beyond anything that I expected! I wear contacts on a daily basis and I was surprised how comfortable they were. I've ordered from other sites before but never again! I will continue to only deal with Pinky Paridise because of the comfort and selection! Extreamly happy with their over all service!
Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3
I love pinkyparadise! I've only ordered a small amount contacts in my lifetime, and only from a select few stores, but pinkyparadise is by far my favorite. The quality of the product you get is amazing, and also the shipping is surprisingly fast unlike other websites. I also love the wide selection of contacts they have, so I can find the exact ones i'm looking for.
Thank you so much for taking the time to leave this excellent review. Looking forward for more business with u <3
Pinky Paradise has such a wide of lenses. They sell a wide range of colours and prescriptions (they sell more lower prescription lenses than other site I've encountered).
I've been buying lenses for a few years now. I'll always buy coloured prescription lenses from this site (as they have -0.50 prescriptions in some of the lenses I want).
Pinky Paradise also has great sales throughout the year, a site that's easy to navigate, and a reward system.
Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3
I've been using this site for three years and have never been disappointed. It is absolutely amazing and the service is phenomenal. It passes you're expectations. The shipping is reliable and I've never once had a negative experience, as the selection of lenses is impressive and the descriptions make it easier to purchase lenses as well as the price for many is affordable and worth it.
Aww, we're over the moon! ♥︎ Have a nice day
I bought Vassen Dolly Plus Red lenses (Order #: *******) in 2017 and I was very satisfied with both site service and the product. Customer support kindly answered my questions, ordering was easy and lenses were timely shipped, and price is really affordable. Recently I ordered the same lenses together with my friends order, which is a nice way to lower your shipping price, and again everything went well again.
I would really recommend this site as well as these lenses, they look great!
Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you.<3
Their customer service is very poor. I had made a mistake on my order and contacted them right after I realized it(which was one to two days after) It took them two to three days to respond telling me they already shipped it. It took them another about another week to show me my tracking number. I tried contacting them again asking them about returning and it took them almost five days to respond. They didn't even respond to the first email I sent before the five days passed. I emailed them twice after, then I finally got a response. I haven't received my package yet so I can't review the lenses. But all I have to say is that their customer service is horrible. Not to mention, they don't even tell you when your package has been shipped. You have to log onto your account to see if it has or not.
Dear Sarah, We are sorry to hear your review about our service and apologize for all of the inconvenience caused. Perhaps you can email us here at info@pinkyparadise.com and we can do something about this even this issue happened long time but its better than nothing. Thank You.
Pinky paradise is great. Recent order (Order#*******) I never have trouble ordering or receiving my contacts. They always have the color I want in stock. Never an issue ordering contacts off of Pinky Paradise.
Thanks for your awesome feedback! ♥︎ ♥︎ ♥︎
We sincerely appreciate it.
Order number *******... I absolutely love pinky paradise contact lenses. I haven't ordered in a while do an eye infection which is clearing up but I will be ordering again soon. I ordered the princess pinky hazel lenses and they brought so much attention to my eyes I get so many people asking me if they are my real eyes. These lenses inhances my beauty to the max!
Thank you so much for your kind words. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Looking forward for more business with u <3
This company is very organized at what they do, the products are on point and the customer service is very well maintained and they answer every question possible. The shipping part is very easy to track your package. And I keep coming back and always will. I tell all my friends.
Thanks you so much for this encouraging review ♥︎
I don't question the authenticity of their products; however, their customer service is poor. An error was made on the shipping address, so my order ended up halfway across the country and is currently stranded there.
I contacted pinkyparadise regarding the possibility that they authorize FedEx (the shipper) to reroute the package to my correct address, but they have not responded to either my emails or FedEx reps who have been trying to contact them. In a few days, FedEx will return the package back to pinkyparadise and I will request for a refund and never order from them again.
Order #: *******
Pinkylens offers so many types of lens for all different types of occasions. It never disappoints. They are also very prompt with shipping which is very important for me because I am impatient. Their customer service is also reliable. I love navigating through their site because it is easy to access and also PINK is my favorite color ;)
Thank you so much for taking the time to leave this excellent review. Looking forward for more business with u <3
I ordered from PinkyParadise for the first time in 2019 and I have to say I adore their lenses! They're so comfortable and I am definitely planning on ordering again once I have the money. The customer service was amazing!
Order #: *******
Thanks you so much for this encouraging review ♥︎
I received a gift from a friend and they bought me lenses from Pinky Paradise. Apparently, it was super duper quick and quality is unmatched. I'm ordering now and so far the service and promotions have been great.
We are so happy that we meet your expectations and thank you so much for your continued support! ♥︎
I was pretty skeptical about this website but I had read quite a few positive reviews so I decided to try it. However, I ordered the G&G Shinny Aqua (known as Puffy 3 tone) more than a month ago (11/29/14) and when I check my parcel status it says it was accepted in Germany on December 5th and has not changed since... It is now almost the new year and I still have not received my package nor know anything about where it is. Extremely upset and not even sure if I will receive my package. I'm normally a patient person but I've never had to wait THIS long for a package from overseas. Very disappointed. Follow your instincts, save your money, don't buy from this site.
Dear Mari, Kindly be noted that sometimes international shipment is subject to the clearance process in which might caused sort of delay in delivery. You are advise to email us at enquiry@pinkyparadise.com and we will try our best to solve the situation. Seeking your cooperation and understanding in this matter. Thank You.
I have terrible eyesight, but love costumes and cosplays! It was difficult to find prescription sclera contacts that didn't cost a fortune. PinkyParadise was the least expensive and had great reviews - Turns out they were totally correct! My scleras came in great condition, and work perfectly. Thanks for helping me win 3 costume contests this Halloween!
Order # *******
Thanks you so much for this encouraging review ♥︎
I have terrible eyesight, but love costumes and cosplays! It was difficult to find prescription sclera contacts that didn't charge a fortune. PinkyParadise was the cheapest and had great reviews - Turns out they were totally correct! My scleras came in great condition, and work perfectly. Thanks for helping me win 3 costume contests this Halloween!
Order # 784593
Answer: Hi Zak! Thanks for taking time writing to us. Kindly be informed that, by using DHL express delivery, our regular circle lenses will arrive at your house within 2-5 business days excluding weekend and public holiday. Sometimes the delay might happen due to customs checking but please rest assured as this happens rarely. Hope this helps. Perhaps you have further questions, kindly send the enquiry to enquiry@pinkyparadise.com And we will assist you as soon as soonest from there Thanks.
Answer: Hi, We really feel sorry for the bad experience with other companies that has troubled you. Please be informed that customer satisfaction is always the utmost priority for us. Thus, we can definitely give you better service and good shopping experience with us. You may refer to our policies (https://www.pinkyparadise.com/return-exchange-a/253.htm) for further information. Thanks
Answer: Hi, Please be informed that yes, you can purchase our Toric lenses as long as the prescription matches the prescription available in our website. Kindly email your prescription slip to enquiry@pinkyparadise.com and we will further assist you regarding this matter. Thanks.
Answer: Hi Shirley, Thanks for taking time writing to us. Kindly find the manufacturer details below: Co., Ltd. Wave 180-0002 Musashino, Tokyo, 1-10-1 Kichijoji Higashicho Japan. Hope this helps. Thanks.
Answer: Hi, Please be informed that our lenses are completely safe to use as these lenses are approved by Korean FDA. As long as you follow our wear and care guide / chose the correct prescription for your eyes, you will not face any discomfort problems. We seldom receive complaints that our lenses damage our costumers eyes, however when we receive it we go through thorough investigation. Most of the cases happened due to non hygienic handling of lenses. If you do not have prescription, you may use either of the lenses to your left and right eyes. For further clarification, please email to enquiry@pinkyparadise.com. Thanks.
Answer: Shipping varies, i have got them in a week before but around halloween it's normally two just because of volume
Answer: Hi Erika, Can you provide us with your order number beforehand? You can also email us directly at enquiry@pinkyparadise.com and we will reply to you right away. Thanks.
PinkyParadise has a rating of 3.2 stars from 219 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PinkyParadise most frequently mention customer service, contact lenses and brown eyes. PinkyParadise ranks 13th among Contact Lenses sites.
Hi Janine,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
We count ourselves lucky for customers like you.
We look forward for your new purchase with us again in the future!
Thanks!