I placed an order on 05-10-15 for 2 day shipping. I did not receive a confirmation e-mail from them. But thankfully, I made a screenshot of my invoice. I have called them multiple times but no one ever picks up. I emailed them a few days ago which no one has replied to. It took two weeks for the package to arrive. I am a very unhappy camper!
Do not use this site. It is a scam. They charge you for items that they claim are out of stock. Why would anybody charge you for something they don't even have. Changing all my passwords on everything. They do not give you a refund as other customers have reported.
Hello Gina, we apologize for any inconvience, our products are selling out quickly, but we issued a refund 2 days ago and the refund is in processing through ACH, and should appear on your statement in the next few days. Please contact us if you do not see the refund in the next few days. Thank you!
I ordered a Halloween Costume for my 8 Year Old Son that was not available anywhere else (a Super Cute Icee Bear Costume). The initial price was within our budget and I was ordering early so felt confident it would arrive for Halloween. I got a reply saying that the listing was mis-priced and that it was going to be a lot more. At first I was upset and felt they should honor the posted price. But Deanna was accommodating and reduced the additional amount to be reasonable, which I appreciated. Then unfortunately, the costume just kept not arriving. It was delayed like everything else in the world right now. Deanna was very responsive in getting back to me with status and very apologetic about the delay. I ultimately had to cancel the order and go a different route - but they were again very accommodating and refunded my money very quickly. Despite the outcome - I still felt it was a positive experience and they were very attentive to me as a customer.
Bought something from them, and then they told me that the item was out-of-stock. I asked for a full refund and never got one after two or three weeks. I emailed them again, and they told me that they were going to give me the refund, but again they never did!
Hello Rubi, we appologize for the mix up! Can you tell me what your order number is so that we can look up your order, becuase we have nothing under your name as listed on here. Thank you!
I attempted to make a return and checked the address several times. Package came back and said there was no such address. Now can't return.
I was looking everywhere for an item and this company was the only one who had it. They shipped the item fast too. Thank you!
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- Chino Hills, CA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ami, our records show that your order was shipped and delivered via USPS Priority Mail. We apologize sometimes USPS can take a day longer than expected, but usually items are delivered within 2-3 days via USPS Priority Mail.