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Picture Master Reviews Summary
The company's reputation is significantly marred by negative customer experiences, particularly regarding its return policy and customer service. Many customers express frustration over unclear return guidelines and perceived unreasonableness from staff, leading to dissatisfaction and feelings of being undervalued. While some reviews may hint at product quality issues, the overarching sentiment is one of disappointment, especially concerning support during critical situations. This suggests a pressing need for the company to enhance transparency in its policies and improve its customer service approach to foster better relationships with its clientele.
This summary is generated by AI, based on text from customer reviews
DO NOT ORDER FROM THIS SITE!
The WORST company I have ever had to deal with regarding returns. They refused to do a refund based on a 7 day policy which was not stated on the main site at all, and was hidden at the bottom of the page under the delivery policy tab.
I needed to return an A1 floater frame as my teachers clearly instructed me that it was misaligned and of poor quality, having paid £60 for it...
Not only did I have to endure the hassle of debating whether the frame I ordered was misaligned or not for 20 minutes, but the manager was unreasonable to speak to, hanging up on my mother, and had the audacity to be racist in her comments,.
I am an AS-level student and I begged for a return to no avail. With exams round the corner, returning this frame should have been the least of my worries. I am utterly frustrated and disappointed as this frame was for my final piece for my art exhibition.
This is clearly not a reliable website, with the poorest customer service I have ever dealt with. The company clearly do not value their customers, and I would strongly advise not purchasing from this site.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members