PhytoextractumReviews 270

I have been a long time coustomer of another company, but when I noticed that the quality of their product started to decline I decided to give Phytoextractum a try. I placed an order for their MDT Red. After trying the product several times I was very disappointed. I contacted the company and Carson was quick to respond to my email. More importantly, Phytoextractum did something about it. Within 24 hours Carson had shipped me a replacement product, free of charge, which is some of the highest quality Kratom I have tried in quite some time. Phytoextractum stands behind their product and will go the extra mile in the off chance that it does not meet the customers expectations. Thanks Carson and thanks Phytoextractum! You have gained a new customer.

This company has good products but unethical business behavior. In September 2016 in a panic I bought a lot of one kind of kratom without experiencing the effect. I sent back about $160 worth of kratom and asked for an exchange. All Jesse had to do was tell me that they were too busy now to do exchanges and send back my envelope, which I described in detail. I suggested putting Return to Sender on the envelope and that would have been the end of it. I would still be a customer. I use kratom daily, so I bought a lot of kratom from this company and the sister company, Kraken. But no, I was uncustomered for having too many returns (2 exchanges, including one that was not the product I ordered). He did not return the kratom and blacklisted me so I couldnt buy from at least 2 other sellers.

I have ordered from Phytoextractum many times and always receive high quality product. Have emailed questions to them and always a helpful response. They ship quickly and at the times stated in their website. Best kratom vendor I have found compared to any other.

I am a newbie to their product but so far, in my experience, it seems to be a very good quality product. I ordered two different strains and I am very happy with both. I haven't researched other vendors to closely yet, but Phytoextractum's prices seem to be very reasonable and you can't beat the free priority shipping if you order over $75. If you email them with a question, you'll have an answer back by the next morning. Probably sooner if you email during the day and not at night like I did. And their customer service is EXCELLENT!

Received my first order on Monday and discovered the most expensive productI ordered and paid for was missing. Therewere problems with processing the order resulting in the cancellation of the order for this product. It was allegedly combined with the other product I ordered and allegedly mailed. I provided documentation to this company as requested only to dscover just now that a second shipment was processed and shipped today. Problem is I was charged again for both the product and shipping costs. No explanation why.

It's great to have a regular vendor that you can always trust. Such is the case with Phytoextractum. I've been shopping elusively from them, and for good reason: (a.)The quality is good, (b.) the prices are THE lowest out there, (c.) they ship same-day & give Tracking #'s, and (d.) the customer service dept. is responsive. Only one time in all my dealings with them did I get a bad order. But guess what? They *quickly* made good for it -- I mean super-fast. That's the way to go. But I really like that I can reach their customer service easily and they respond literally right away. These are good folks who care.