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I ordered the 6 year complete TV series DVD for HUSTLE (couldn't get more than 4 years in the US) Ordered it on Dec 23 and received it on Dec 30th. (cost $60) I checked all episodes on all 18 DVDs. 1. excellent video and sound (no scratches on any dvd) 2. Occasional episodes with Chinese characters at bottom I couldn't get rid of 3. Some DVDs allow subtitle selection and most don't... I'm satisfied with this mailing from them... Mark
I ordered two sets of DVD's on Dec. 7,2010. It took until Dec. 23,2010 to receive them. Upon inspecting the contents of the crappy bubble package it was shipped in, one set of DVD's were busted up, cases were a mess with pieces in the bottom of the bubble packaging and the 8 DVD's were also so scratched and gouged they would not play. After repeated attempts to get them to replace them they have now blocked my e-mail. They are a terrible company to do business with and WILL NOT honor their guarantee!
DVDs took over four weeks to arrive from China -- when they arrived, I learned that they were Chinese bootleg DVDs. Their prices are TOO GOOD TO BE TRUE. Please realize that if you are purchasing from them, your order should come with an eye patch and a peg leg.
Phrinck three separate times in February--once asking why I never got a shipping confirmation and tracking number and then twice more asking for the status of my order. They replied on all occasions; however they told me the shipment was sent out on 2/14 and would take 8-10 business days, but the tracking number never showed up at usps.com. I waited the full 10 business days which was on 2/28 and then lodged a complaint with PayPal.
At that point it had been 29 days since my order. PayPal forwarded my complaint to Phrinck and on Wednesday, 3/2, they told me the order had been shipped. I checked the tracking number and it had indeed been shipped on 3l/1 from China. Today is 3l/4, and the order was hand-delivered by the post office. It took a complaint lodged with PayPal to get this company moving. The boxed set is factory sealed and not just discs copied from the TV. This was a nightmare experience. I'm just thankful that I received what I ordered. I really wouldn't recommend ordering from them. I never will again.
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